TECHNOLOGY SKILLS:

Virtualization: VSphere 6.5, 6.0, 5.5, VSphere Web Client, VSphere VMware ESXI 6(High Availability, Clustering, Vmotion, Resource Pools, Converter), VMware Virtual Center, Vrealize Suite, VRanger Backups, Commvault VM Backups, Horizon View, Horizon Virtual Desktops, Hyper - V

Security : Proofpoint Email Security, Vulnerability Scanning, Qualys, Vulnerability Remediation, Security Incident Response

SAN and Backup Appliances: Nimble 760, 460 Storage 90TB, HP MSA 20TB, Dell EqualLogic ISCSI SAN PS5000E (4TB) PS6000E (16TB), EMC Data Domain Backup Appliance,. EMC Extreme IO

Servers and OS’s : HP DL460 Gen 6-7-8-9 Blades, Cisco UCS M3-M4-M5 Blades,, Windows Server 2016, 2012 R2, 2008 R2, Active Directory, Azure Active Directory, Group Policy Management, Dell PowerEdge 2950 Servers, Windows 7, Windows Clustering, Compaq and Gateway Servers, RAID-5, RAID-0, RAID-1, RAID 10

Email and Sharing: Office 365 Tenant Management, O365 Email, Teams, OneDrive, Skype for Business, Exchange 2016, 2013, 2010, Microsoft Lync 2010, SharePoint 2010

Backup Software: Commvault Simpana 11, VRanger Backup Software 7.11, NetBackup, Veeam Backup and Replication

Software: Mcafee EPO, SCCM, Symantec Antivirus, Kaseya VSA

EXPERIENCE:

Confidential

Infrastructure Engineer

Responsibilities:

• Supporting Mauser’s Global IT Infrastructure
• Supporting Office 365 Hybrid Exchange, Proofpoint, IronPort, DMARC MX and SPF records
• Building, Maintaining and Supporting 1000+ Windows Server 2016, 2012, Hyper-V Servers, and Vmware ESX Servers Globally.
• Supporting Nutanix Hyperconverged Environment - Current 2 Chassis x 2 Nodes per chassis running Acropolis OS.
• Maintaining Commvault V11 - Backups, VSA Agents, Stor Tape Library, CDR Replication
• Processing and Closing Infrastructure tickets in Service Now.
• Supporting Site Upgrades for Remote Plant Sites
• Patching Workstations and Server systems with SCCM
• Deploying Software with SCCM(Mcafee EPO Endpoints)
• Supporting 3Rd party Software

Confidential

Systems Engineer

Responsibilities:

• Migrated 3000+ Users from Exchange 2016 to Office 365 Hybrid Mode. Implemented Skype For Business with Office 365 and OneDrive.
• Configuring and managing all aspects of the VMware environment. VMware environment consists of 100+ ESXI 6.0 and 6.5 host and 1000+ VM’s in two datacenter locations backed by Nimble Hybrid Flash storage in each datacenter in a highly available and highly secured and encrypted environment . Configured VRealize Operations Manager.
• Configuring UCS Blade Chassis/Servers, Service Profiles, Updating Templates, VLANS, Fabric Interconnects and Ports. Using KVM rebuilding and troubleshooting UCS blades.
• Add/Remove/Changes to HP Blade Chassis Server profiles using Virtual Connect Manager and HP SIM. Modifying Blade Networking, Adding VLANs and rebuilding Blades as necessary using HP ILO.
• Responsible for all Enterprise Backups using Commvault Simpana 10 and Vranger VM Backups.
• Deploying Windows, Linux, AIX, VMware and NAS Filer Clients. Creating Subclients for File Level, Exchange Mailbox/Database, VM and SQL Server Backups. Configuration of Storage Policies, Schedule Policies, Libraries, Media Agents and Proxies. Utilizing and maintaining Data Domain as the disk to disk backup appliance.
• Managing and maintain Citrix XenApp/Xendesktop 7.6 VDI environment which includes desktop images and XenApp published applications. Working with and editing Golden Images, configuring New Desktops in Delivery Controllers, configuring Websites in Storefront, PVS and Policies.
• Manage and coordinate Security Incident Response Process
• Researched and reported on latest IT security trends & vulnerabilities
• Create dashboards and reports for management of environment health
• Managing and maintaining Office 365 in a Hybrid Exchange setup using Exchange 2016 On Premise. Managing O365 Skype For Business, OneDrive and Microsoft Teams. Creating users, creating mailboxes, creating transport rules, creating distribution list and handling rights and permissions. Management of Proofpoint Mail Gateway and Zix Cloud Portal for Email Encryption.
• Management of all aspects of SCCM 2012 SP1 environment including Workstation Image builds and deployment, Endpoint Protection, Package and Application creation and deployment.
• Support of Confidential Windows 2012 Domain Controllers and performing DNS Adds/Removes/Changes
• Support of production AIX and Red Hat Linux VM’s running on ESXI host.
• Monthly patching of servers with WSUS in a multilocation setup.
• Active Directory and GPO maintenance, DFS path’s, Remote Registry and Folder Redirection
• Support of mission critical applications such as Symantec Endpoint Server, SharePoint, Microsoft Dynamics, Microsoft FIM.
• 24x 7 Support of Confidential ’s file and data production environment which consist of highly sensitive healthcare payment data.
• Provided Tier 2 and Tier 3 support to the Global Helpdesk Team.
• Migrated 3000+ users from Exchange 2016 to Office 365 hybrid while maintaining connectivity to Zix Cloud,.
• Implemented Proofpoint Mail Gateway in conjunction with the Security Team
• Upgraded 50+ VMware ESXI Host to Version 6.5
• Assisted the Security Team with creating and implementing a Vulnerability Scanning Initiative, Ongoing Monthly Scanning and Remediation and Security Incident Response for the Organization.
• Successfully implanted a UCS 5108 Blade Chassis, Fabric Interconnects and Blade Servers
• Successfully deployed EMC Data Domain in two data centers for backups of VMs and physical servers
• Successfully implemented the ability to do Full Mailbox backups\restores and individual item backups\restores using Commvault Simpana 10. Implemented a File Level backup strategy and documented the backup environment including a change log.
• Creating and deploying a lockdown GPO policy for desktops running Windows 7 to be used in a call center environment.
• Upgraded System Center 2012 SP1 to System Center 2012 R2.
• Successfully Deployed 4 Distribution Points globally(US and India) from the main Site Server. Successfully created numerous applications, packages and collections for global Use such as Office 2010, Lync, and Adobe.
• Created and setup Boundaries for all Datacenter locations.
• Created a standard Laptop and Desktop Win7 Lenovo Image for deployment globally.
• Successfully Deployed SCCM Endpoint Protection to all US and India based workstations
• Successfully Deployed SCCM Endpoint Protection to the Windows 2012 Server Farm
• Upgraded Vranger from 6.1.0 to 7.1.1
• Stabilized and restructured a previously unstable and unreliable backup infrastructure.
• Successful rebuilt and entire secondary company domain of 20 Server Windows 2003 Domain into a Windows 2008 domain due to a major security issue and reduced the footprint to12 servers.

Confidential

Network Administrator

Responsibilities:

• System administration of the VMware Environment including ESXi 4.1 Host using VMware Virtual Center, 2 Dell EqualLogic SAN’s and SAN HQ as well as system administration of physical servers in the domain.
• Setup and deployment of new virtual machines and converting physical servers (NT and Win2003) to virtual machines using VMware Converter. Currently managing 40 Virtual Servers.
• Updating and patching the VMware environment using Update Manager.
• Deploying Virtual machines in their appropriate Resource Pools.
• SAN administration - allocating space and configuring LUNS on the Dell EqualLogic ISCSI Sans. Management of VMware VMFS Datastores.
• Deploying Riverbed Wan Acceleration devices. Configuring and troubleshooting the devices.
• Engineered, configured and deployed Compaq Proliant and Gateway 9510 and 9220 floor and rackmount servers.
• Provided setup and configuration and configuration of Windows 2008 and 2003 Operating Systems.
• Active Directory administration of users, mailboxes, computers, sites, DNS, GPOS, and OUS.
• Provided setup, administration, configuration and support of over 100 remote and in-house Windows NT 4.0, Windows 2003 servers, and Windows 2000 Servers.
• Worked as the primary point of contact for providing third level helpdesk support.
• Configured and deployed Juniper Netscreen 5GT’s and ISG 1000 Firewall for VPN site to site remote network carried by Qwest Communications.
• Configured policies on the Netscreen 5GT’s and ISG 1000 Firewall.
• Troubleshooted circuit connections, Netscreen connectivity failures
• Planned, designed, setup and configured a Windows 2003 Active Directory domain running side by side with an NT domain as part of a step by step migration(ongoing).
• Migrated XP workstations at remote sites from NT 4.0 domain onto the new Windows 2003 domain environment.
• Installed and configured Symantec Antivirus Corporate Edition and Symantec Client Firewall(Laptops) on servers and workstations
• Supported WebCenter server and software as the IT ticketing system.
• Supported the national office T3 circuit and 60 remote circuits ranging in size from 45Mbps to 1.544MB
• Singe point of contact for Top Level Executive including the present CEO, the former CEO, the COO, the CIO, the President of Organizational Development, the VP of Programs Services, and the Medical Director.
• Setup and supported mobile devices for syncing with the exchange server for employees and executives.
• Managed and provided setup and support for Netilla SSL/VPN for remote and teleworking users
• Prepared written documentation of network practices, application problems and problem resolutions.

Confidential

Service Desk Analyst

Responsibilities:

• Providing level 1 support to 30+ law firms throughout the US, Hong Kong and Europe
• Support of RSA Tokens, Remote Access, Wireless Connectivity, Mobile Phones,
• Citrix, Windows 7 Support, Office 2003-2010 Support
• Document Management System support(Check out, Check in)
• Office formatting Support.

Confidential

Helpdesk Support

Responsibilities:

• Provided helpdesk and desktop support of Windows 95, 98, NT and servers and printers.
• Worked as a liaison between MCI WORLDCOMM, Sprint, and Global Crossing for support of the T1 circuit and the all of the sites on the frame-relay network. Supported nationwide users and VPN users via phone and the use of remote-control software (PC Anywhere, Reachout, VNC and XP Remote Desktop Assistance).
• Provided administration of the network by adding and deleting users via User Manager for Domains.
• Set up and configured new mailbox accounts using Microsoft Exchange Server 5.5 as well as configured email profiles using Microsoft Outlook 97 & 2000.