SUMMARY

• Experienced IT Professional with five years enjoys creating, designing, and overseeing technical projects in alignment with organizational goals, and supervising a team of workers, while working closely with management, external vendors / stakeholders / partners, along with having experience engineering SaaS, PaaS, IaaS cloud / On - premise environments.

TECHNICAL SKILLS

On-Premises: Active Directory (ADFS / DC/), Microsoft System Center Configuration Manager (SCCM), Adaptiva OneSite, Hyper-V, Windows Server 12-19, Citrix, VMware, Win 10 Enterprise & 8-10, CyberArk, V HQ VeriFone, SQL, ICOMS

Software as a Services (SaaS): Microsoft 365 E5 /E3 Tenant, Microsoft 365 Business Premium Tenant, Office 365 Tenant, Visual Studio, Visio, Dynamics, Intune / Enterprise Mobility Security / Endpoint Manager, DUO Security Tenant, Super PuTTY, AirWatch, Apple Business Manager

Platform as a Services (PaaS)/ (IaaS): Azure Active Directory/ Azure Premium, Infoblox, HostGator, GoDaddy, WordPress, PHP, Nextiva, RingCentral, Adobe, UniFi, MPN, CSP, Microsoft Windows Virtual Desktop (ARM), Virtual Switch's, Virtual Machines, VHQ

Networking: DNS, DHCP, SSL, SSH, VPN, IPv4, Static IP Address, LAN, WAN, Routing, VoIP, Proxy, HTTPS, HTTP, Gigabit, Azure NSG, DUO

Security: HIPAA, PCI DSS, NIST CSF, ISO/IEC, IAM, PAM, PIM, SIEM, DLP, SOC, MFA, 2FA

Hardware: HP (Desktops / Laptops), DELL (Desktops / Laptops), Mac, Windows Surface, iPhone, Android, Cisco (8/24 port) Switch, POS, Linksys Router, ISP Modems, Pin Pads, PDT, Printers, iPads, Android Tablets, Desk Phones, (Cooperate/ Personal/ BYOB Devices)

Operating Systems: IOS (Apple) Microsoft Windows Server R2 12-19, Microsoft Windows 7-10 /Enterprise, Linux, Google

Ticketing Systems: ServiceNOW, Service Desk

Scripting: PowerShell Online, PowerShell ISE, Azure CLI, HTML, API’s, GitHub, Azure DevOps, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Cloud Specialist

Responsibilities:

• Provided Global Admin insight on Microsoft 365 Business Premium Tenant, UniFi, RingCentral, Adobe, Azure Tenant, ISP, and GoDaddy Accounts: reviewed billing, licenses, and subscriptions; provided management with Cost Savings Plan, Risk Assessments, Best Practices and Guidance Solutions for Implementation; prevented threats, secured infrastructure, and saved money
• Created step by step guided documentation, diagrams, tutorial videos, collaboration platforms; educated / trained management, staff, new hires and service providers
• Educated / collaborated with cloud service providers on customized Security and Compliance (Permissions, Data Loss Prevention, Records Management, Data Governance, Threat Management, Data Privacy, Data Investigations) & Cloud App Security (Treat Detection, Privileged Accounts, Cloud Discovery, Sharing Control, Access Control) dashboards with exported interactive Microsoft Excel spreadsheet reports; provided guidance for successful user adoption, ensuring infrastructure readiness by delivering technical workshops as necessary with customized Microsoft Excel spreadsheet remediation checklist; defined Enterprise Customers group polices, data management, network bandwidth, security clients, application readiness, encryption and drivers
• Utilize all aspects of Microsoft 365 Admin Center Portals; created policies, created sites, mapped mail flow, provided /delegated access and reviewed alerts when needed
• Automated user Onboarding / Offboarding process to Microsoft 365 Business Premium Tenant, enabled / enforced / disabled 2FA & MFA, enrolled users /devices into Intune & Endpoint Manager, modified Azure AD; provided users & groups Enterprise Application access to internal and external data / 3rd party apps securely
• Engineered Microsoft Azure Windows Virtual Desktop; executed Azure ARM automated deployments, provision, and remediation of end users' RDS roles within PowerShell online (Created Scripts) /ISE /Azure CLI; provided access to OS’s, 3rd party apps and managed end user SSO multi-sessions activity

Confidential

Azure Cloud Security Engineer

Responsibilities:

• Managed Microsoft 365 / Azure Subscriptions; oversaw billing, required remediations, user usage, license access, security and compliance requirements
• Designed/Documented organization Azure Cloud Security framework; implemented Microsoft 365 security and threat management, design cloud app security solution, configured policies, managed alerts and traffic logs
• Managed users' identity and roles as a Global Admin; managed access and authentication; organized Office 365 workloads and applications; identified conditional access, secure score, risky users and detection; enforced Multi Factor Authentication (MFA)
• Engineered / Managed Mobile Device Managed Solution, configured MDM integration with Azure AD, set device enrollment limit for users; implemented windows/app deployment and configured device conditional access polices
• Build / deployed Azure Windows Virtual Desktop environment, managed resource groups, configured Host Pools utilized PowerShell Online to troubleshoot access, Onboard / Off-board end users from WVD (RDS Roles)/ Enterprise Applications & Microsoft 365 Tenant

Confidential

Microsoft 365 Security Engineer

Responsibilities:

• Collaborated with CEO, CFO, CIO, IT Director, Project Manager, Architects, DevOps and 3rd party vendors on ways to drive adoption and increase security
• Created Microsoft Visio diagrams and documentation based on customer on premise environment and future Azure cloud environment; provided guidance on how to secure Azure Cloud Infrastructure and Office Enterprise environment.
• Designed, created, and deployed Web API’s merging 3rd party (SecureWorks “SonicWALL’s” & Palo Alto) firewall applications; configured ports, created tags, and modified policies
• Engineered Mobile Device Management (Enterprise Mobility + Security / Intune) solution; enrolled devices, use applications and conditional access policies, and secure organization resources.
• Ensured authentications (Azure Multi-factor authentication (MFA) is secured and identities are protected (Privileged Identity management (PIM) for admin accounts) and managed at a scale using hybrid and governance.
• Implemented DUO Security SIEM OpenID Connect and OAuth protocols; provided secure access to resources, web applications, desktop applications, mobile applications, and single-page applications
• Deployed Windows 10 Enterprise & Office 365 ProPlus to new and existing Windows devices. Implemented and monitored data compliance and information protection.

Confidential

Microsoft 365 FastTrack Engineer

Responsibilities:

• Assist Microsoft 365 Enterprise customers and partners with configuration of onboarding tools and processes technology.
• Assist Enterprise / Government Customers with Microsoft Office COTS Core products based off Customers Tenant Level, Sets and amount of licenses; provided migration prerequisites and requirements for Enterprise / Government Customers daily; violated Global Admin access and permission within Microsoft Office Enterprise Exchange Online / Azure Portal, performing standardized and prescheduled Mailbox, SharePoint Online (File Share SMB, Box), OneDrive Online for Business(File share Server Message Block (SMB) 2.0, G Suite and Google Drive, Box) and Exchange Online (Exchange 2003- 2016, G Suite and Gmail, IBM Domino Notes, Group Wise IMAP) migrations with cloud-based migration tools / customized PowerShell scripts based off the amount of Licenses, Set’s, and Storage the customer has; identified risk with customized Remediated Check List’s, providing guidance and best practices for migrating from Exchange on-premises to Exchange Online, SharePoint on-premises to SharePoint Online; verified identity within Azure Portal, ensured Enterprise Customers accomplished hybrid identity goals; assisted with Password hash synchronization, Pass-through authentication, Federation integration, Synchronization, and Health Monitoring of Enterprise Customer on-premises and cloud environments for a successful migration
• Analyzed, developed, and communicated key Onboarding process and technology improvements feedback for Microsoft Office 365 / Azure (Enterprise Security + Mobility) Onboarding (PowerShell Scripts) and entire deployment cycle Designed custom base solutions based off if Customers primary goal is handling sensitive data, services offered by the cloud provider, deployment, and privacy statement terms; provided Criminal Justice Information Services (CJIS), Cloud Security Alliance (CSA) STAR Certification, General Data Protection Regulation (GDPR), EU Model Clauses, Health Insurance Portability and Accountability Act (HIPAA), International Organization for Standardization (ISO), Multi-Tier Cloud Security (MTCS) Singapore, Service Organization Controls (SOC) 1, 2, and, National Institute of Standards and Technology (NIST) Cybersecurity Framework (CSF) and UK Government G-Cloud Compliance offerings. for small, medium, and enterprise business customers.
• Provided guidance and supported customer needs outside of normal business hours or on-call rotation.
• Developed fostered and maintained effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics.