Freelance Audio/Video, I.T. Support Resume

TECHNICAL SKILLS

Software: MS Office Suite, MS Visio, Wireshark, VMware, Oracle VirtualBox, OPNET, Asterisk, CIPC, 3CX, X - Lite, Solar Winds, and Norton

Hardware: Routers, Servers, VOIP, Bridges, Windows, and Macintosh

Networks: Ethernet/Fiber, Converged Networks, LAN/WAN, Wi-Fi, IPv4 and/or IPv6

Operating Systems: Cisco IOS, MS Windows 10/8/7/XP, MS Windows Server 2008, and Linux

Other Skills: IT Network Administration, Troubleshooting, Communication, and Team Management

PROFESSIONAL EXPERIENCE

Confidential

Freelance Audio/Video, I.T. Support

Responsibilities:

Designed, developed and maintain the internal network to ensure consistent network uptime
Oversee and execute all aspects of Audio/Video production for special events on an ad-hoc basis
Manage all troubleshooting of issues within the church public access system to safeguard the network against malicious threats, malware and security concerns
Test and take appropriate action on I.T. hardware

Confidential

Front End Associate

Responsibilities:

Delivered excellent customer service to diverse customer base by processing transactions efficiently and accurately, while connecting on a personal level
Assisted customers with loading their vehicles and maintained organization of carts in the parking lot

Confidential

Service Representative

Responsibilities:

Processed orders at checkout and assisted customers with location of hard to find items
Educated customers about products and provided suggestions based on their needs
Provided excellent customer service, consistently earning above average feedback from customers and was specifically requested for assistance

Confidential

Department Supervisor

Responsibilities:

Received awards for exceeding Tool Rental net income goal and outstanding performance in operation expense control
Managed a staff of 6, excelling in fostering a collaborative team environment while executing performance reviews, scheduling and time sheet approvals, weekly reports, and product inventories
Adept at building rapport and motivating staff to build a strong team environment
Delegated weekly tasks and shifts, serving as liaison between Sr management and staff
Earned recognition for maintaining excellent customer service and driving an increase to returning customers