SUMMARY

• 14 years of IT experience in Planning, Design and Development of large scale applications
• 7 years of experience in application development using Pega PRPC 6.x / 7.x / 8.x
• Well conversant in Business Process Management, Pega Technology
• Leveraging Pega Suite, Web Services and Web technologies
• Extending existing Class Structure, design/ Implementation of Business rules and Rule delegation
• Expertise in Case Management, Case Types, Stages and Data Pages
• Experience with Activities, Data transforms and Collections
• Worked on Composite Portals, Navigation, Flows, Flow Actions, Harness, Sections & Layouts
• Configuring Data model, Business logic definition and UI Design, UI Features like Skin, Mixins
• Experience in implementation Decision Tables, Decision Tree, Declarative Expressions, and Indexes etc.
• Creation of When conditions, Map Values and Validation rules for validating business logic
• Experience on List - View, Summary-View Reports and Report Definitions
• Designing and troubleshooting Integration connectors through SOAP and RESTful web service API
• Experience in Pega Business Intelligence Exchange (BIX)
• Debugging Skills using Tracer, Clipboard and Rules Inspector
• Performance analysis through PAL, DBTrace
• Experience with Product/patch rules and Jenkins in migrating/deploying rules across various environments
• Experience with Splunk for troubleshooting Production log files and performance issues
• Experience with Center of Excellence (CoE) guidelines
• Experience with Pega HealthCare Framework and Pega CPM
• Experience with Genesys WDE Integration with CPM Framework
• Configuring SAML, SSO and OAuth Authentication
• Exposed to defect tracking and problem management tools (JIRA, Service Now, HP ALM)
• Worked in different domains for clients in Healthcare (Medicare/Medicaid), Insurance and Banking
• Profound understanding of Organizational processes and guidelines
• Compliances to Quality processes & practices, experience with Agile Methodology and Waterfall
• Strong analytical, communication & presentation skills

PROFESSIONAL EXPERIENCE

Confidential

SENIOR SYSTEM ARCHITECT - PEGA

Responsibilities:

• Compass is one of the Confidential CSR application project is built on Pega HealthCare Framework and Pega CPM. This application helps the CSR’s to interaction with the Members (Medicare/Medicaid/EGR/etc.) and Providers to resolve the issues like Claims, Order ID cards, Changing Addresses, Changing Providers, Beneficiary Details, Benefits/CPT code search resolve the issues between Member and Provider.
• Interaction with business analyst and Product Owner to understand the business requirements.
• Configured the external Database instance and Database Table Class Mappings.
• Created Process Flows, Sub Flows, Flow Actions, Sections, Portal, Harness rules.
• Created Data Types, Data Pages, Data classes and Report Definitions.
• Developed and created Report Definitions for each Line of business admins.
• Created Decision Tables, Decision Trees, Declare Expressions and Activity rules.
• Created Activity rules and Data Transform rules for implementing business logic.
• Involved in external database Integrations with the SQL Connector rules.
• Developed SOAP, REST webservice integration with external system.
• Created and configured the Email listener and File listener.
• Used the Clipboard, Tracer and Pega Logs to debug and fix the defects or issues.
• Created and Scheduled Agents and worked on System Management Application
• Created ruleset versions and migrate the Product Rule (RAP) from DEV to QA environments.

Environment: Pega 7.3.1, IBM WebSphere, Microsoft SQL Server, SOAP UI, Java Script, Oracle SQL Developer and XML.

Confidential

SENIOR SYSTEM ARCHITECT - PEGA

Responsibilities:

• The Health Net and Centene Appeals and Grievance processes application is built on Pega Rules Process Commander V6.2 and 7.2
• The application automates the processes creation of Complaint cases Appeals/Grievances raised by the Health Net clients, received in the system either as a file feed or via an external service.
• Ensure sustainable compliant operations of the Health Net Appeals and Grievance processes
• Improving the performance and usability of the existing HN application using 7.x features
• Involved in establishing new Connect-REST using Data pages, XML/XSD, JSON as part of recent Integration migration from one service to another service
• Extensively worked on Data Transforms, Activities, Decision Tables as part of enhancements
• Worked on Composite Portals, Navigation, Flows, Flow Actions, Harness, Sections & Layouts
• Involved in improving application performance using different performance tools PAL, DB Trace, PLA etc
• Reporting with expertise in BIX (Business Intelligence Exchange), File Listeners and SQL Queries
• Support post-production activities, include defect resolution and on-call
• Involving in fixing the defects and writing the test cases
• Involved in debugging/testing using tools like Live UI, Clipboard and Tracer

Environment: Pega PRPC 7.2.0, WebSphere, HTML, JavaScript, Java and Oracle 11g

Confidential

SENIOR SYSTEM ARCHITECT - PEGA

Responsibilities:

• Workflow And Task Tracking System (WATTS )- A new service order workflow tool that will streamline and standardize the order management and fulfillment processes. WATTS supports the Outside Plant Construction, Engineering and Cox Business Teams. WATTS application will improve process flows across teams and among boundary partners to support and enable future growth within Cox Communication.
• Reduce manual data entry between multiple tools.
• Improve scheduling/rescheduling capabilities, real-time visibility of current inventory, project status and resource requirements
• Improve capabilities to handle Rework Requests, Order Holds, Order Cancellations, Expedites & Approval.
• Creation of Technical Solution Document from Functional Specs
• Created application using Case Management, Stages and steps for business logic implementation, Assignments, custom SLAs
• Creation of flows, flow actions, Sections & SLA based on the business requirements
• Defined PRPC components like Decision tables, Declarative expressions and Declare Trigger
• Created reports using Report Definitions, Integrations using Oracle tables, Agents and Notifications
• Used SMA, Analyzing Logs to debug
• Involving in fixing the defects and writing the test cases
• Involved in debugging/testing using tools like Live UI, Clipboard and Tracer

Environment: Pega PRPC 7.3.0, 8.1 WebSphere, HTML, JavaScript, Java and Oracle 11g