EXPERIENCE

Senior Network Engineer

Confidential

Responsible for the networking infrastructure of the entire organization, which includes the University and Health Systems encompassing the hospital and all satellite locations. Primary responsibilities include Network management, security, and providing various central services i.e. DNS/DHCP services, firewall, HTTP proxy services, etc.

Areas of Expertise: Avaya switches including fabric path technology SPBM , Cisco stack and Layer 3 switches, IP Control and Proteus IP Address Management , WhatsUp Gold and Zenoss Network Monitoring , OpNet Network Analysis

Senior Network Engineer

Confidential

• Responsible for the implementation, operation and management of the Local and Wide Area Network LAN WAN , Internet remote access services, wireless network, as well as various network management and upgrade projects.
• Operation and management of LAN, WAN WLAN Infrastructure - Evaluate and test new products and technology - Install/Manage network upgrades - Provide third level support for network related issues - Mentor and support Network Engineers and other Information Services Technology Staff - Create and maintain documentation pertaining to current responsibilities and projects

Customer Support Engineer

Confidential

• Install and configure TDM and VOIP Audio Conferencing Bridges. Install, configure, and troubleshoot hardware/software peripherals. Provide training to customers on features of Installed Systems.
• Areas of Expertise: Troubleshooting and resolution of software, hardware issues. Performing routine maintenance and upgrade bridges as required. Conducting Acceptance Test Procedures. Providing support by phone, e-mail and on-site as needed. Traveling internationally to support customers Beijing, Rome, London, Frankfurt . Installation at customer site - SQL Databases, Java Applications, Wireshark TCP/IP Sniffing Software, T-1/E-1, VOIP Circuits. Authoring Perl Scripts to analyze flat text log files.

Senior Digital Field Service Specialist

Confidential

• Install, configure, and maintain over 300 Canon multifunctional digital devices for Mainline Health System. Install, configure, and troubleshoot network features. Provide training to customers on using Canon multifunctional digital devices to scan, store, share, and transmit documents.
• Areas of Expertise: Troubleshooting and resolution of software, hardware issues. Escalating issues with Canon USA Technical Support as required. Performing routine maintenance and upgrade devices as required. Installation at customer site - SMB configuration for Networked File Sharing, SMTP configuration for E-mail functionality, DHCP/Static IP Addressing for Network Printing / Print drivers / Networked Fiery Servers.

Consultant

Confidential

• For Reel Voices, 3720 Spruce Street, Philadelphia, PA 19104 - Responsible for day-day operation. For DHCC Responsible for operation, availability, and reliability of company IT network For Art Sanctuary Responsible for operation, availability, and reliability of company IT network.
• Areas of Expertise: Authoring grants to produce Dinka Diaries documentary broadcast on PBS nationally in 2007. Producing documentaries and screening work at local venues and Philadelphia Pubic Television WHYY and WYBE. Configuration and maintenance of Cable Internet Access, Wireless LAN 802.11b,g, and Netgear VPN between sites. Configuration and maintenance of Retrospect Backup System, Windows 2000 Server. Recommend, evaluate, and the purchasing of IT assets. Planning and execution of Windows 2000 workstation PC upgrades, .Mac OS9 to OSX upgrades. Providing recommendations and performing upgrade from dial-up to Cable Internet Access. Providing recommendation and the conversion of Interpreter paging dispatch system to an e-mail based solution. Devise, implement audio/video system hardware and author DVD for Interpreter Screening process. Conducting inventory and performing workstation PC optimization RAM, HD, OS upgrades . Configuration and installation of networked printers. Configuration and maintenance of Anti-spyware, Anti-virus software.

Technical Specialist

Confidential

• Devise technical solution to provide Video Interpreting Services to area hospitals.
• Areas of Expertise: Creation and execution test plan to determine picture quality and functionality of test units - Polycom, PictureTel, Sony. Configuration and installation of Polycom ViewStation 512, Sony PCS 1600, Polycom Via Video H.323/ISDN units. Providing technical support to sales and marketing, technical training and devising trouble resolution procedures. Providing IT support - Retrospect Backup System Macs and PCs , Internet Access Dialup, DSL, Cable Hardware/Software upgrades RAM, HD, Mac/PC OS, Application

Manager - Wireless Data Networks

Confidential

• Ensure Wireless Data Network Optimal Network Performance, Lead Design Reviews and manage FOA trial and deployment, Devise Trouble Handling and Escalation Procedures.
• Areas of Expertise: Operation of nationwide GTE Wireless Data Network Cellular Digital Packet Data and Circuit Switched Networks . Implementation of network monitoring system to obtain performance statistics from Area Wireless Data Networks. Management of First Office Application trial with Lucent and Motorola for CDMA Circuit Switched Data systems. Devising test plan and coordination of the deployment of CDMA Circuit Switched Data systems with Marketing, Vendors, and Area Network Staff. Installation of AT T Frame Relay, Cisco 4000 Routers HSRP , and Visual Networks CSU/DSUs. Devising Trouble Handling and Escalation Procedures for Technical Help Desk. Serving as Level 3 Technical Support for Wireless Data Networks

Engineer - Wireless Data Networks

Confidential

Design, Engineer

Areas of Expertise: Designing RF Network and identification of base station and switch locations to provide Wireless Data Service in San Jose, San Francisco, and Oakland MSAs. Monitoring of performance statistics to identify and resolve network problems. Coordination of the deployment of Wireless Data Networks in San Francisco, San Jose, Oakland, and Hawaii MSAs. Serving as Level 2 technical support for Wireless Data. Configuration and maintenance of Cisco 2500 and 4000 Routers

Network Technician

Confidential

• Operate and maintain Mobile Telephone Switch, Identify, troubleshoot, and correct cellular voice network problems.
• Areas of Expertise: Motorola Cellular Switch operation and performance of routine operational tasks including billing. Performing of software and hardware upgrades as necessary. Monitoring of statistics to identify performance issues within network. Resolution of network problems in coordination with cell site technicians.

LANGUAGES

1. English - Native or bilingual proficiency 2. Tigrinya - Native or bilingual proficiency 3. French - Limited working proficiency 4. Spanish - Elementary proficiency 5. ASL - Elementary proficiency