Enterprise Service Engineer Resume

SUMMARY

InfoSec Security Engineer that has trained in a Certified Cisco environment with an exceptional ability to manage and maintain all types of Operational solutions. Experience with Endpoint Investigation & Monitoring Solutions, adept at troubleshooting incidents from an Application, hardware, and network standpoint. Also, specialize in scalable network & user support.

PROFESSIONAL EXPERIENCE

Confidential

Enterprise Service Engineer

Responsibilities:

Principle Engineer responsible for working closely with customers to demo, deploy, operationalize, and extend the Confidential platform. The includes the full lifecycle customer engagement, POC, deployment, support and customization.
Responsibilities includes: Solving problems, build new technology (R&D) and Roadmaps. This includes platform and module testing within pilot groups and at scale.
Improve and assist internal teams with SOP development, adopting industry solutions addressing Cyber - Security standard & best practices while considering company objective and Security Standards.
Responsible for Assisting SOC to shape and expand their existing Security Framework using Confidential .
Responsible for Assisting SOC with Confidential to bridge the Endpoint Detection and Response (EDR) gaps and create a continuous closed loop.
Confidential Training, Triage and Incident review with customer internal (SMI) teams.
Knowledge and ability to assist SA’s (Server Administrators) with multiple OS’s (Windows, Linux/MacOS etc.) based on environment.
Consistently and cogently address our customers’ needs through astute verbal and written communication skills
Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates

Confidential

Engineer

Responsibilities:

Design, plan and implement enterprise-wide system solutions using Confidential and Blade Logic. Manage and maintain systems and software, Support server software and hardware and related applications and systems.
Manage Infrastructure compliance using CIS and Confidential Comply.
Implement tools to provide analytic trend analysis, capacity planning and performance data. Assist in standardized design of new and existing processes and policies.
Compliance patching deployment jobs in Confidential for Windows, RHEL, SuSE, Solaris, and Macintosh OS. Document existing systems architecture and technology portfolio. Recommend improvements and/or alternatives for existing systems.
Research and recommend emerging technologies to increase cost effectiveness, system ability and future expandability. Facilitate, lead and document meetings and discussions. Act as a liaison between IT management and remote branches and technicians.

Confidential

Compliance & Security Principal Consultant

Responsibilities:

Responsibility included but not limited to Vulnerability Management, Hardware & Software Implementation, Internal & External Scanning, configuration of Sites, Scan Engines, Credentials including Monthly Reporting, trending and presentation of Vulnerability and remediation data for the following Tools: (Nexpose, Nessus, WebInspect).
Incident Handler responsibility included Management of all incident from SIEM, SOC included IPS & IDS firewall alerts or email notification handled by InfoSec which included Change Control request and CAB approval of CC.
Triage and investigate Firewalls (IDS, IPS,) understanding of Anti-Malware and Host Intrusion, Vulnerabilities, DLL etc. Understanding of Security Frameworks Like: ISO 270001, Lockheed Kill Chain, MITRE Attack
Responsibility also included the POC, Implementation, and Operation of the following tools: Nexpose, Nessus Professional, Carbon Black, Confidential, DLP WebSense, SEPM Anti-virus, SEP Mobile, Digital Shadows, Remedy Ticketing, Active Guard/Solutionary SIEM. Also Experience with the following tools: InfoBlox, SCCM and Encase. FTK Images & forensics, Allgress, InfoBlox, Nitro, ERPM and other tools.

Confidential

TSE Technical Support Engineer

Responsibilities:

Responsibility to ensure Implementation and Production support for all Vblock, Vxblock, VxRack, and VxRail appliance setup. Including managing RCM upgrades, managing day to day administration, and support with Confidential IP, Networking/Compute, Confidential storage, Virtualization and Management Application and devices.
Review UCSM / Chassis logs for DIMM, Power Supply, Fan, IOM Card, SFP faults, etc. on B200+ blades
8 weeks training understanding operation of Vblock system and it’s usage.
Intro level certs for storage array obtained through training.
Troubleshooting usage of NSX, Cisco ACI, Cisco Call-home, ESRS, PowerPath, SQL servers on VMs within the Converged Infrastructure
Review showtech support logs for C-Series blades
Review VMsupport / vCenter bundle logs for path lost. Host(s) not responding/disconnected and provide resolution
Troubleshoot and determine possibilities of PSODs on VMs