OBJECTIVE

• To enhance your company's success using my technical, analytical and communication skills

TECHNICAL SKILLS

PROGRAMMING LANGUAGES: JAVA, NET.

DATABASES/TOOLS: Oracle 10g, DB2, DB Visualizer, SQL Server

SOFTWARE: Microsoft: Outlook, Microsoft Office Communicator, Word, Excel, PowerPoint, Access, Project, Visio, NetMeeting, Sametime, Skype, Sharepoint

TOOLS: /APPLICATIONS: Nagios, HP Openview, Splunk, Service Desk, Netcool. TrueSight, VmWare, Gomez, Websphere, Business Availability Center, HP Quality Center, License Server. CDMS, Fiserv, EICE, Atlas, WC3, Citrix.

OPERATING SYSTEMS: Windows, HP UX, Sun Solaris, Ubuntu.

NETWORKING/INTERNET: TCP/IP, UDP, HTTP, HTTPS, FTP, SFTP, SSH, SOAP, WSDL, XML, XSD.

WEB SERVERS/FRAMEWORK: Apache Tomcat, Websphere, Weblogic, JBOSS.

PROFESSIONAL EXPERIENCE

Confidential

IT Product Support Analyst

Responsibilities:

• Provide second - level technical support to consumers, external business partners, and internal business partners.
• System and software administration, development, documentation, testing, installation and training of internal and external business partners.
• Make recommendations and improves system by studying the products and analyzing support trends.
• Prepares technical reports by analyzing and summarizing the information and trends.

Confidential

Prepaid Card Analyst/Operation

Responsibilities:

• Verified; Analyzed and Processed member transactions.
• Provided outstanding customer service to members and partners.
• Monitored HSA transactions and year end balances in database.
• Identified potential risks associated with account activities and escalate to fraud team.
• Issued new HSA cards for previous stacked card members based on their account status.
• Pulled and destroy cards from database reports; De-Stack cards and clean up database.
• Created reports using Excel, SharePoint, and Microsoft Word.
• Analyzed and summarize technical transaction issue.
• Prepared daily technical reports using Excel and other software.
• Performed data modifications in production database daily and some troubleshooting
• Provided Project management oversight for implementation of key operation initiatives.

Confidential

Teller/Loan Specialist

Responsibilities:

• Ensured compliance with regulations related to the preparation of initial and subsequent disclosures as well as the Customer Identification Program (CIP) for specific loans
• Attended trainings on providing administrative and operational support within processing, closing, presentation, servicing, documentation, notes, and disbursements for commercial loans
• Researched and reprocessed rejected payments before collateral is released.
• Opened and managed HSA/IRA loans as well as supporting customers’ transactions.
• Processed various debit card transactions, requests, and reports.
• Received the working cash for the day and ensured accuracy prior to shift.
• Accepted deposits of both checks and cash while validating deposit slips
• Verified customers, prior to admitting them to their safe deposit boxes.
• Assisted supervisors in opening and closing vaults.
• Answered queries and to assist customers with account related issues.
• Sold financial products such as direct deposit, overdraft protection, and line of credit’s, based upon customers’ needs, in addition to balancing checks and cash.

Confidential

Collection Account Specialist

Responsibilities:

• Utilized various skip tracing techniques and recovery strategies to locate the right parties and negotiate payment arrangements on accounts.
• Offered repayment programs to help customers bring their loan current within a specific period.
• Monitored customer account details for non-payment, delayed payment, and other irregularities.
• Contacted customers about delinquent loan(s) and taking appropriate action to recover payments.
• Assisted customers via inbound/outbound phone calls, and emails in bringing their accounts current.
• Negotiated collection payment plans and offered programs to help accounts become current.

Confidential

Telecom Technician

Responsibilities:

• Created, maintained and reviewed application run-books and standards operating procedures and environment standards.
• Identified production failures or errors and managed tickets through incident management process (leading bridge call, contact impacted users, root cause, resolution, monitoring nd a communication) in an Agile environment.
• Acted as an escalation point between customer support and level 2 Network team to diagnose and trouble issues to resolution in environment such as Redhat Linux 5.0, HP UX, Sun Solaris, uBuntu, CentOs.
• Interacted with the development, functional, test, and architecture application environments.
• Managed day to day system administration and monitoring.
• Used various networks troubleshooting command such as ping, nslookup, telnet, and other utilities to analyzed and solved network connectivity issues when necessary.
• Handled daily Backups tapes rotation; ran daily system maintenance utilities on servers, desktops, and network.
• Responded to telephone calls, email, tickets and personal requests for technical support.
• Documented, tracked and monitored the problem to ensure a timely resolution;
• Generated documentation and reported for daily process in the NOC, and the data centers.