SUMMARY

• Extensive experience in Infrastructure Operations with technical skills on Distributed and Mainframe platforms.
• Possess driven background and extreme knowledge on MVS/ZOS390, VMware, Unisys, Unix/AIX - Linux, Citrix, and Midrange/AS400 platforms. Familiar with tracking tools, SAR, MOBIUS-VDIRECT, Clarify, Vantive, Peregrine Service Center, Remedy, Service NOW, and HPSD.
• Other monitoring tools utilized are Tivoli Tech, HP Open View, Spectrum, Net Cool, Introscope, NetIQ, SOI, Big Brother, Solar Wins, BladeLogic, WebSphere, Liberty, SPLUNK, Red Hat OpenShift, Udeploy, and SiteScope. CISCO Routers, Access Points, and Firewalls. Agile/SAFE methodology and Atlassian tools JIRA, BAMBOO, Confluence, and Bitbucket.

PROFESSIONAL EXPERIENCE

Confidential

Sr System Analyst Advisor

Responsibilities:

• Working with Scrum master on PI planning events to craft epics for team to make deliverables. Collaborating with Developers, Designers and Product Owners to code and design web and mobile applications.
• Supporting UM train for Ingenio/CVS, Pega, and CRM applications and services to ensure robust environment. Performed Weekly/Daily deployments in SIT/UAT/ DEV and PERF using Atlassian tools. Working with my team to enhance monitoring for batch production Autosys/UNIX/ Mainframe MVS/ZOS390 platforms
• Working with NOC to ensure systems and application platforms were up to performance. Continuously monitoring Application and Services for system stability. Designated as Incident manager for 36 critical applications.
• Responsibilities included Swat calls, triaging, and RCA updates. Working with the Performance, Tools, Release and Delivery team to test, install new software, hardware, and services. Using tools such as SPLUNK, Introscope, Citrix Director and App-dynamics to monitor system performance. Using job schedulers Autosys, Control-M, Bamboo to run batch jobs in SIT, DEV, UAT, and Production environments. Creating and modifying Cron scripts for batch execution.
• Working with Business partners and Scrum Master to identify future system opportunities and enhancements.

Confidential, Madison WI

IT Service Desk/OPS Contract Programmer- Vsoft

Responsibilities:

• Staffing the Service Desk workstation for critical path escalation for stakeholders and business partners. Organizing Swat calls/ bridge lines to triage and resolve technical issues to reduce production delays and negative business impact.
• Working as liaison with business partners EMT, ECB, ECAB, STT, and Problem Management for CSI improvements during implementations/deployments production and releases.
• Responsible for VPN issues and password resets for internal /external business partners.
• Responsible for Service and Delivery of equipment and installs.
• Scheduling team members for after-hour 7/24 support for major incident management role.
• Reporting metrics from Remedy and Services Now to identify KPI’S for team members.
• Updating knowledge articles within the KEDB for the applications supported by the Service Desk.
• Working with my team to enhance monitoring for batch production Autosys/UNIX platforms.
• Enhanced application monitoring by setting up F5 dashboards for real-time transaction.
• Working with team to triage and reduce critical path escalation using monitoring tools Spectrum/Introscope/Splunk for alarms and Network/Server/Application related issues.

Confidential, Herndon VA

IT Operations Manager

Responsibilities:

• Led daily activities of Data Center. Ensured operations were in accordance with established procedures and practices for SOX compliance meeting SLA’S and MTTR. Approved Adhoc/ special request for production job execution.
• Monitored performance of computing equipment, coordinated equipment installation and delivery schedules with vendors. Recommended purchase of new equipment, products, and services to ensure effective data-processing operations. Enhanced production monitoring tools having Spectrum and Remedy communicating through Sys-Edge OIM script. Established procedures for all daily Mainframe/UNIX batch processing and ensured maximum utilization of system performance. Managed central server-based applications LP, PE, Mongo, SAFE, CDW, REO, and EDR financial applications. Established maintenance window for planned outages with Vendors CSC/IBM.
• Developed procedures for establishing data processing priorities and efficient, scheduling of jobs-as well as provided reports for production/reproduction and delivery. Worked with Business area on improvements for applications that Operation Center supports.
• Evaluated and tested data recovery on systems and services to ensure efficient and timely recovery in the event of disaster- such as power failure. Led several DR projects with CSC to recover all LPARS on Mainframe Platform. Worked on Out of region Application DR project to ensure timely recovery of 28 liquidity financial applications for Business Continuity.
• Provided guidance to ten subordinates on training and IT career path. Recommend changes to policies and established procedures that affected immediate organization and operation. Performed employee evaluations, Bi-weekly one on one’s, monthly staff meetings, and vacation scheduling for 24/7 environment.
• Selected as advisor to subordinates to meet deadlines for deployments/implementations and resolve technical problems in a timely manner. Developed and administered schedules, performance requirements, budget responsibilities. Led cooperative effort supporting new application projects and line of business.
• Managed and coordinated activities within department and application teams. Manned Service Desk workstation for critical path escalation and problem management procedures for 128 applications. Organized Swat calls and bridge lines for support to triage and resolve issues to reduce Business impact.
• Mandated SDLC Methodology for system life cycle in Operation Center. Worked with outside vendors such as IBM/CA/ BMC/EMC to update license for monitoring tools and equipment.

Confidential, Raleigh, NC

Production Support Analyst

Responsibilities:

• Monitored Mainframe/Server support for internal and external customers WellPoint/Blue Cross Shield customers.
• Ensured production support of secured data for HIPAA accounts using AutoSys, Jobtrac, and Ca11/Ca7 as scheduling platforms.
• Supported Mainframe routine maintenance IPL System LPARS, Batch processing, Service Center and Lotus notes for tracking and compliance for SOX and Federal Regulations.
• Supported programmers/DBA with systems issues for GDF deliverables.
• Enhanced application monitoring by setting up F5 dashboards for real-time transaction.

Confidential

Data Center Analyst

Responsibilities:

• Met SLA S for SOX compliance.
• Involved in root cause analyses, and resolving tickets for Mainframe, Open System, and Production Support issues. Used System applications and task TSM, DNS, SQL, CICS, DB2 and VPS. MVS/390 and UNIX systems for production support. Using utilities: HSM, ABARS, ADSMS, JES2, TCP/IP, CA-7/11, SDSF, JCL, and TSO. System platforms UNIX /LINUX, HMC, SysView, TMS, FTP, REXX, Tomcat, and WebSphere/WAS to bounce application instances.
• Monitored system performance, utilization, DB2, and IMS regions.
• Used Tivoli Tech and HPSD as reporting tools to create trouble tickets and identify system problems.
• Dealt with programmers on batch production issues and running jobs on CA7/AutoSys/Control-M
• Trouble shooting Network/Telecom issues with monitoring tools Introscope and Spectrum.

Confidential

Production Control Analyst

Responsibilities:

• Monitored batch jobs on Mainframe OS390/MVS and executing of production job schedules on Unisys system.
• Submitted schedules through Control M for batch processing.
• Monitored WEB Sites for agency on Big Brother, Moms, and SiteScope.
• Resolved CMM cases using Peregrine Service System as the reporting ticket tool.
• Assisted clients with VRU updates and calls. Resetting officials and client s passwords using active directory/group policies.
• Notified programmers, DBA, and application owners of abends or system problems.