OBJECTIVE:

Seeking a position as a Network Administrator, Network Engineer or Windows Engineer

SUMMARY:

• Excellent understanding of Windows Server 2019, 2016, 2012 R2/2012, 2008 R2Windows 10, and virus, security, troubleshooting, diagnostic and encryption programs
• Implementing, supporting and securing VMware vSphere and Hyper - V
• Using System Center Configuration Manager (SCCM) to manage & deploy servers & workstations
• Introducing, supporting & troubleshooting VOIP products including Skype for Business and ShoreTel
• Creating user accounts, Group Policies, access lists, print queues and system auditing and security
• Demonstrating flexibility and adaptability in fast paced technology and business environments
• Implementing, migrating to, supporting and troubleshooting Office 365 SharePoint and other cloud solutions
• Using PowerShell to administer Active Directory, Exchange, Office 365 and servers
• Installing, supporting, maintaining, and troubleshooting Exchange 2019, 2016, 2013, 2010 & Office 365
• Strong understanding of server, desktop and laptop hardware including Dell, IBM, HP, and Lenovo
• Always maintain a collaborative, team-player, customer service-oriented attitude
• Experience troubleshooting and resolving Active Directory issues
• Microsoft Office (Word, Outlook, Excel, Access, PowerPoint, Publisher, Visio and Project)
• Experienced using Symantec Backup Exec & Net Backup to complete server, Exchange and network backups
• Have access to Microsoft partner support to resolve difficult issues
• Experienced using Wire Shark to capture and analyze network traffic
• 21 years of IT experience and 27 years of customer service experience
• With planning, introducing, maintaining and supporting networks and cloud platforms
• Migrating file shares to Box and setting Box permissions & integrating Box with Office 365
• Writing, modifying and using PowerShell scripts for server and Windows administration
• Using System Center Configuration Manager (SCCM) & System Center Operations Manager (SCOM)
• With VMware, Hyper - V virtualization, Amazon Web Services (AWS) and cloud applications
• Implementing, supporting, and using Active Directory, Group Policy, WSUS & Azure
• Installing, configuring, and supporting Symantec, McAfee, Trend Micro & Malwarebytes
• Configuring DHCP, DNS, IIS, remote access, VPNs and monitoring software
• Using work management software such as Autotask, Service Now, Agiloft, Track-It & Remedy
• With fixing Active Directory replication issues
• Using remote control programs such as SolarWinds, Log Me In, DameWare & Cisco VPN
• Deploying operating systems and applications using SCCM
• Implementing failover and recovery solutions & creating & deploying OS images
• Spinning up backups using Veeam s Instant vPower Recovery providing instant server restoration
• Migrating physical and virtual servers to cloud platforms
• Implementing and supporting storage solutions such as NetApp

EMPLOYMENT EXPERIENCE:

Confidential, Foster City, CA

Systems Administrator

Responsibilities:

• Deployed patches to Windows Servers using SCCM & troubleshot and fixed Windows Server & SCCM issues
• Used Qualys to maintain corporate security standards on servers and to address security issues
• Wrote PowerShell scripts to streamline server administration
• Maintained and troubleshot Genetec and DVTel video surveillance systems
• Ran server and network security scans and addressed security issues

Confidential, S. San Francisco, CA

Systems Engineer

Responsibilities:

• Decommissioned older servers and integrated existing VMware network into acquiring organization s network
• Migrated VMware machines into Amazon Web Services (AWS)
• Migrated applications and data from on premises servers into the cloud
• Coordinated migrations and transitions with departments
• Made sure new corporate security standards were being met

Confidential, San Jose, CA

Systems Administrator

Responsibilities:

• Supported the network used by the highly secure SCADA system for pumping water and monitoring equipment
• Troubleshot network and DNS issues between Server 2016 and CentOS servers
• Setup and used WSUS to deploy updates
• Created and modified Group Policies
• Troubleshot replication issues in AD Sites & Services with remote sites
• Used PowerShell and command line utilities such as DCDiag to pinpoint and fix issues and automate tasks
• Used BatchPatch to update software
• Troubleshot authentication issues with Read Only Domain Controllers
• Created, maintained and supported VMware 6.5 virtual servers
• Implemented ManageEngine Service Desk Plus and AD Audit Plus
• Supported and troubleshot Veeam backup issues

Confidential, San Carlos, CA

IT Specialist

Responsibilities:

• Fully supported the office employees and remote workforce
• Added Server 2016 servers to the network and joined all computers to the domain
• Performed Windows troubleshooting on servers, desktops and laptops
• Supported Dell servers and implemented Hyper - V
• Introduced NAS storage and Veeam backups
• Completed day to day administration, servicing and maintenance of the network
• Expanded the Wi-Fi infrastructure
• Kept Windows computers up to date with Windows and Office updates
• Used Windows images to quickly load OS builds on laptops and desktops
• Supported Microsoft Surfaces and iPads and deployed apps and cloud applications
• Used PowerShell cmdlets and scrips to automate and complete tasks and administration
• Implemented Bit Defender antivirus/security software
• Created a Server 2016 network and applied Group Policies and security settings
• Completed a Gmail to Office 365 email migration
• Managed, troubleshot, and supported Office 365 SharePoint
• Assisted in a corporate Google Drive to Box migration
• Prepared and supported Lenovo, Dell, Microsoft Surface and Apple laptops
• Performed Windows and Mac operating system troubleshooting, upgrades and support
• Served as the only IT support person

Confidential, Menlo Park, CA

Systems Engineer

Responsibilities:

• Provided in - person and remote network and client computer support
• Supported Server 2012 R2, 2012, Server 2008 R2, Windows 10, Windows 8 and Windows 7
• Supported, troubleshot, maintained, & upgraded VMware
• Used Kaseya to manage networks, servers, and workstations remotely
• Monitored and audited client networks
• Transferred Active Directory FSMO roles to other servers
• Supported tablets, tablet apps, connected tablets to networks and troubleshot and resolved tablet issues
• Used superior written and verbal communication skills
• Worked both as part of a team and as an individual to keep networks, servers, & laptops running reliably
• Migrated Windows 7 and Windows 8 operating systems to Windows 10
• Migrated and provided support for Office 365, Office 2016 and Office 2013
• Planned, supported, and implemented disaster recovery
• Supported onsite and cloud backups including Acronis, Veeam, Time Machine and Intronis
• Resolved situations both proactively and reactively
• Repaired Dell, Lenovo, & Apple desktops and laptops
• Supported and troubleshot Google Drive and other cloud platforms
• Implemented storage arrays and RAID
• Supported customer executives, managers, employees, engineers and technicians

Confidential, Cupertino, CA

Infrastructure Consultant

Responsibilities:

• Always provided confident and friendly in person and phone presence
• Supported VMware and Hyper - V networks
• Migrated PST files into Exchange and implemented Exchange online archiving
• Supported and troubleshot Citrix and applications deployed using Citrix
• Created Exchange policies to remove older emails for compliance purposes
• Enforced Group Policy and Active Directory security policies
• Provided in person and remote support for customer networks
• Available on call during nights and weekends
• Supported Server 2012 R2/2012, 2008 R2 and 2008
• Supported Office 365, Exchange 2013, Exchange 2010 and other email systems such as Gmail
• Completed migrations from older technologies such as Server 2008/2003, Exchange 2010, 2007 & 2003 to newer technologies including Server 2012 R2 and Exchange 2013 & Office 365
• Proactively monitored customer networks including servers, routers, firewalls, switches, UPSs and Wi-Fi
• Implemented on-site and cloud backup
• Registered and tracked hardware, software, and operating systems using Dell Kace
• Supported and troubleshoot ShoreTel networks and phones
• Encrypted operating systems using Symantec Drive Encryption and Bit Locker

Confidential

Windows Systems Administrator

Responsibilities:

• Monitored a network of over 700 servers
• Performed Active Directory and Group Policy administration
• Supported Exchange 2010 and assisted in a migration from Exchange 2003
• Connected Thin Client computers to VMware servers and implemented VMware VDI
• Administered and fixed VMware and network issues
• Made server, Active Directory, and network modifications
• Performed troubleshooting and repairs of HP Blade servers
• Audited and increased security on servers and workstations using Group Policy
• Troubleshot and resolved Active Directory issues
• Used SCCM to manage servers and to push OS builds and patches to servers and workstations
• Monitored SAN and Disaster Recovery replication
• Used Symantec Net Backup to backup servers and SANs
• Troubleshot and fixed Net Backup and tape drive issues
• Used Appworx to schedule and monitor server and network tasks
• Monitored server workload & other performance metrics using hardware and server operating system monitors
• Followed ITIL guidelines for network and system administration and troubleshooting
• Administered testing and software deployments in development and test networks
• Used Cisco Unified Communications Manager for IP telephony and voice mail administration

Confidential, San Francisco, CA

Systems Admin/Sr. Desktop Support

Responsibilities:

• Supported over 300 office and remote employees
• Implemented and supported Okta single sign - on (SSO)
• Created and performed troubleshooting in Active Directory, Okta, and Office 365
• Fully integrated Mac computers with Active Directory
• Supported Mac OS X computers and Windows computers
• Completed email migration to Office 365
• Troubleshot and resolved Okta and Office 365 issues
• Improved coverage area and fixed Wi-Fi issues
• Implemented SharePoint & coordinated department migrations from Google Drive to Office 365 SharePoint
• Assisted in office move and IT setup

Confidential, Fremont, CA

Network Engineer

Responsibilities:

• Performed remote and in person IT support of servers, networks, desktops, and laptops
• Implemented Hyper - V virtualization
• Evaluated customer servers and networks recommending capacity planning and upgrades for future growth
• Provided telephone technical support using Log Me In, Log Me In Rescue, & MSP Anywhere
• Worked as part of a team and alone resolving customer IT issues
• Created, modified, and troubleshot Active Directory and Group Policies
• Set up file, network shares, and print queues
• Completed network, server, and workstation security audits and maintained and updated inventory databases
• Provided support for and integrated Macs with Active Directory and Windows computers
• Reviewed existing policies and procedures to recommend upgrades and improvements
• Completed network and server migrations from older products such as Server 2003, Server 2008 & Server 2008 R2 to newer technologies such as Server 2012 and Exchange Server 2013
• Performed server, network, and workstation audits of operating systems, hardware and software
• Supported accounting applications including QuickBooks, Sage, Peachtree, Xero, Wave, LaCerte, & Proval

Confidential, San Ramon, CA

Network Engineer

Responsibilities:

• Performed preemptive monitoring and auditing to keep servers and networks running smoothly and to detect issues before problems occurred
• Insured servers had adequate CPU, memory, disk I/O, network utilization, & recommended fixes & solutions
• Monitored customer networks using Orion, SolarWinds, and other network and server monitoring software
• Fixed server, network and Active Directory issues
• Backed up customer file, Exchange, SQL and Active Directory servers using Backup Exec
• Supported, maintained and troubleshot Exchange
• Completed enterprise network migrations, upgrades and support
• Created Active Directory accounts and distribution lists
• Planned migrations, upgrades and support strategies
• Performed break - fix repairs of servers and networks
• Coordinated internal and cloud backups of customer networks
• Supported Point of Sale (POS) credit card transaction systems
• Performed SQL database installations, configurations, repairs and troubleshooting
• Developed Visio diagrams of customer networks

Confidential, San Francisco, CA

Sr. Systems Administrator

Responsibilities:

• Administered the center s network used by 260 employees and 500 students
• Monitored network & VLANs & took steps to resolve issues affecting network & server performance
• Created, deleted, and modified user and computer accounts in Active Directory
• Deployed and used Symantec antivirus to keep computers free of viruses and security threats
• Provided third level technical support for complex network and computer issues
• Supported Cisco IP phones, switches and routers
• Set up and maintained terminal servers
• Performed maintenance and support in network and telephone wiring closets
• Used an Altiris server to deploy operating system images
• Trained staff and students on using computers and software
• Developed training manuals, guides and references
• Deployed, set up, maintained and troubleshot wireless access points and Wi - Fi issues
• Took inventory and ordered IT supplies
• Set up and maintained Polycom video conferencing systems
• Deployed and configured Cisco IP telephones
• Cleaned virus, spyware, Trojan Horse and other security threats from networks and computers
• Resolved multiple user outages and other widespread network problems
• Various companies Sacramento, CA IT Support 11/1998 to 1/2008
• Provided in person, telephone and remote IT support and troubleshooting
• Completed operating system and application migrations
• Deployed new hardware and migrated from older computers and technologies to newer solutions
• Performed email migrations and introduced newer solutions such as smartphones and tablets
• Completed security and compliance audits and performed product validations
• Trained end users and other technicians