OBJECTIVE

To acquire a position as a Network Engineer. where my knowledge, skillset and experience obtained both thru education and experience, will be utilized and challenged.

TECHNICAL HIGHLIGHTS

• Multi-Platform Environment includes UNIX, Linux, Windows 7, and Windows Server 2000/2003 Exchange 2000/2003 Active Directory, Citrix, Cisco ASA, Cisco Routers, Hubs, Switches.
• Computer operating systems include UNIX, DOS, 2000,,2003, XP, Windows 7 and 8
• Networking protocols include TCP/IP, ICMP, Microsoft NetBEUI, TCP/IP, WINS, IPX/SPX, DNS, POP3, PPP, SMTP, SSL, RDP, Thin Client and VPN protocols.
• Routing Protocols: BGP, EIGRP, OSPF, RIP. IS-IS
• Routing/Switching Technologies: NAT/PAT, ARP, STP, VTP, 802.1Q, ACL's, HSRP, VRRP, GLBP, IPSEC, GRE, SNMP, DHCP, QOS/COS
• VPN: GRE, VTI, IPSEC, DMVPN, Easy VPN, Site to Site VPN. PPTP, Policy-Based, Route-Based.
• Telecomunications expertise: include Ethernet, 802.11, DSL, Data Network, Frame Relay, MPLS, VLANs, WWAN, T1, DS3
• Software includes Network Protocol Analyzers Monitoring software/hardware, Microsoft Office Suite, Outlook, other skills in FTP, V-LAN's, HTML and Telnet/SSH use. Cisco IOS
• Network Administration with directory tree design, web server installation, server, LAN/WAN optimization, router/switch configuration and maintenance, IP addressing, subnet masks, and gateways. Knowledge of Firewalls and their interaction with the LAN/WAN - Knowledge of UNIX and Windows platforms residing on the LAN/WAN
• Ability to integrate computer and network systems into the network. Install, configure, monitors and maintain network systems as appropriate.
• Computer Engineering AS. Degrees Novell, Microsoft, and Cisco
• Currently hold active Department of Justice -Security Clearance as well as Department of Commerce Security Clearance and MTIPS Security Clearance.

EXPERIENCE

Network Technical Engineer II Design Deployment

Confidential

Design and Analyze multiple complex networks for over 35 large enterprise networks. Responsible for the developtment of Network Design, Diagrams, configuration, implementation and any other solutions. Last point of escalation for Operations. Work with all levels of an Account Team to make decisions with design, implemenation, support and troubleshooting. Completed hundreds of redesigns by working with Solutions Engineers and customers. Lead engineer for many large-scale engineering projects. Created engineering statements of work and full router configurations for implmentations. Trained operations NOC staff, junior engineers and sales engineers on complex client network topologies and new hardware. Tested and certied routing devices and software fo Managed Network Services support. Level four escalation point for complex Service assurance problems.

Network Engineer II Operations Engineering

Confidential

• Responsible for Tier III functions within the Managed Services Part of the Operations Engineering Team responsible for resolving the highest level of complexity issues within the MNS organization. Handle all level of technical escalations from within the Network Operations Center. Responsible for troubleshooting very complex routing and switching problems within customer networks. Handled installing, maintaining and supporting hundreds of customer networks. Ensured the smooth operation of communication networks in order to provide maximum performance and availability for their users. Involved in design of WAN inter-operability for customers to communicate between different offices located all over the world. Hands on BGP IP routing within one of the largest ISP's in the country. Deep working knowledge of MPLS, EIGRP, OSPF, and ISIS routing protocols. Managed voice and data communications to remote locations. This included VOIP and QOS configurations. Managed and configured different vendor firewalls such as Cisco Pix, Cisco ASA, Nokia Firewall, and Juniper Netscreen. Currently the WWAN Subject Matter Expert for the IPOE organization and handle all WWAN escalations. Also work with Nortel, Ceterus, ADTran, CSU/DSU, IP3 and several other vendors for high-end networking equipment. Proficient in configuring these devices via CLI or GUI interfaces. Helped to isolate issues affecting customer networks that may be causing them to lose money because of latency, packet loss or bad network design. Cisco routing and switching played an everyday role in this position. Prepared reports for analysis of service failure trends and service reliability issues.
• E1, T1, DS3, over Frame-Relay, ATM, ISDN, and MPLS.
• Currently work with Cisco routers, Cisco Pix Firewalls, VisNet CSU / DSU, NetScreen Firewalls, and WWAN Airlink Ravens, Adtran Routers. Juniper Firewalls. PE routers.

Technical Support Technician II /Managed Services-SA

Confidential

• Responsible for Tier II functions within the Managed Services - Service Assurance team. Provide support to high-profile customers and Field Service staff in resolving moderate to complex technical problems. Worked in the MS-SA department, which is responsible for managing and troubleshooting all layers of the OSI Model. Coordinated problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products. Diagnose mechanical, hardware, software and systems failures, using established procedures. Solve problems involving collaboration with the vendors and carriers. Determined the most cost effective repair/resolution to minimize customer downtime. Prepared reports for analysis of service failure trends and service reliability issues.
• Troubleshoot and repair complex circuit issues ex. E1, T1, DS3, over Frame-Relay, ATM, ISDN, and MPLS.
• Ensure client equipment is operating as designed and recommend any upgrades or suggestions for future prevention of issues.
• Monitor circuits for physical layer errors and perform testing to isolate source of problems.
• Work with account teams and network engineers to ensure client's networks are well supported and maintained.
• Currently work with Cisco routers, Cisco Pix Firewalls, Nokia Firewalls, Ceterus switches, Cisco VPN concentrators, VisNet CSU / DSU, NetScreen Firewalls, and Nortel switches and VPN Contivity boxes
• Provided training to new hires.

NOC Technician II /MDS

Confidential

• Serve as a subject matter expert in service, production, or support area of responsibility. Provided support to customers and Field Service staff in resolving moderate to complex technical problems. Coordinated problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products. Diagnose mechanical, hardware, software and systems failures, using established procedures. Solve problems involving collaboration with the vendor. Determined most cost effective repair/resolution to minimize customer downtime. Prepared reports for analysis of service failure trends and service ability issues.
• Troubleshoot and repair complex circuit issues ex. T1, DS3, over Frame-Relay, ATM, ISDN, MPLS.
• Ensure client equipment is operating as designed and recommend any upgrades or suggestions for future prevention of issues.
• Monitor circuits for physical layer errors and perform testing to isolate source of problems.
• Work with account teams and network engineers to ensure client's networks are well supported and maintained.
• Provided training to new hires.

Advanced Network Services Analyst II

Confidential

• Oversee daily operation of wireless wide area network Wireless WAN topology for all of the United States supporting any type of network issues. Blackberry, Domino and Microsoft NT/2000/2003 environment.
• Troubleshoot and repair desktop and laptop computers, modems and peripherals.
• Troubleshoot complex Wireless Data service issues across multiple interdependent elements
• Aid in the installation and configuration of software as well as configuration of laptop computers and PDA's that use GPRS service or 802.11b/g.
• Provided technical support and recommendations on equipment/software as needed.
• Install and update software on customer computers, Maintain network nodes and other Wireless WAN-specific equipment to ensure network reliability.
• Data hardware knowledge including modems, network adapters, laptop operating systems, PDA operating systems, GPRS PC Cards, Digital Multi-Network phones, and GSM/GPRS integrated voice/data devices and communication ports.
• Support RIM Blackberry Enterprise Server integration and maintenance.
• Configure and Test tethering solutions between wireless GPRS/EDGE modems and laptops.