CISCO VOICE TECHNICIAN Resume

PROFESSIONAL EXPERIENCE

Confidential

CISCO VOICE TECHNICIAN

Responsibilities:

Providing end - user support via Help Desk Ticketing application for Add, Moves and Changes at main location and remote sites including Corporate Campus
Working Knowledge of Cisco Call Manager 11.5 and Cisco Unity 11.5
Experience in Configuring, Troubleshooting and Testing Cisco IP Phones 7931, 7962, 7965, 7937, 7861, 8831, 8851. Cisco wireless IP Phones 7925 & 8821. IP Communicator and Jabber
Installation/Configuration of Cisco (VG) Analog Voice Gateway and ability to configure Cisco Switch Port Access for IP Phones
Collaborated with Telecommunications team and management for Cisco Call Manager/Unity upgrade 8.6 to 10.5 and then to 11.5
Cut-Over new to existing sites over to Cisco Call Manager/Unity and performed call routing configuration and phone programming based on their business needs
Worked with Cisco Voice Engineer to resolve escalated phone and/or wireless issues
Wire management of 110 blocks/66 blocks, and documentation
Maintained Telephony equipment inventory & documentation of all Carrier circuits
Built a relationship with end-users and Department managers to better help their telephony needs and provided how to instructions
Part of the Communications Department’s on call after hours rotation
Attending weekly Communications team meetings for shared information & performance as well as monthly Construction meetings for future office moves & demolition

Confidential

CISCO TELEPHONY ENGINEER

Responsibilities:

Maintained Cisco Unified Call Manager 8.5 & 8.6 with daily MAC and Deletions.
Overlooked Call Xpress voice mail system with adding users and removal of users
Troubleshooting VoIP issues in CUCM, Gateways and ability to work with Carrier to resolve issues
Installation of 2900 Series Routers and 3700 series Switches and basic configures of VLANs, Static routes, IP Routes in a H.323/MGCP Network Routing Protocol
Installation of VG224 for analog configurations and ability to configure Cisco IP phones for SCCP or SIP
Working knowledge of dial plan and routing local and long-distance calls.
Cabling and wire management on Patch Panels, 110 block/66 blocks, and Dmarc extending
Interaction with Cisco Vendor and voice mail Vendor to troubleshoot further on high priority issues
Worked as an Admin role with UCCX adding and removing agents

Confidential

CISCO TELECOM ENGINEER

Responsibilities:

Configured, Troubleshoot, MAC on Cisco Unified Call Manager Express 7.1 and Cisco Unity Express 7.1 for over 3000 plus end-users and student centers throughout 3 campuses
Maintained T1, ISDN, PRI, and POTs circuits by troubleshooting and keeping inventory of all
Upgraded and applied patches to the Cisco Unified Call Manager Express and Unity to work with Active Directory 2008
Worked on Helpdesk Tickets opened by ends users and students
Maintained the Cisco phone directory and worked long side System Admin
Created and corrected phone tree for main campus number and all depts.
Ordered and purchased hardware for Cisco Unified Call Manager
Implemented and purpose RightFax as a helpful cost-effective solution
Worked with an Audit team to correct cost and savings form out telecom carriers on our active circuits
Attended weekly staff meetings to provide all telecommunications projects statuses
Worked with vendors to order data cabling and installation as well as scheduling
Provided helpful tips for Helpdesk to troubleshoot with end-users as first level defense
Contacted Cisco TAC for all issue related with the Cisco Unified Call Manager Express and/or Cisco Unity Express for further troubleshooting
Was the point of contact for upper management request for setup of Polycom Phone or video conference
Worked on keeping track and inventory of all POTS and Mobile monthly statements and provided statues to upper management
Attended monthly maintains when needed after hours