SUMMARY:

• Domestic/International Information Technology Executive knowledgeable in global business operations with extensive experience in Retailing, Manufacturing and Distribution industries.
• Strong expertise in global network communications, infrastructure design, Service Desk implementation, Data Center operations and network deployments.
• Strongly believe in c ultivate strong relationships with vendors in order to expedite outsourced services/support and negotiate cost effective license agreements.
• A hands on leader and strategic thinker with a solid background in project management, cost containment, business analysis, product streamlining, management systems and global call center/data center design. Skilled at improving efficiency and productivity to decrease the need for re - engineering.
• Team player, self-motivated problem solver with well refined communication skills.
• Infrastructure Design Global Service Desk Implementation
• Team Building & Performance Enhancement Data Center implementations
• Business Process Optimization Configuration of Global Enterprise Architectures
• Business Continuity Global Network Convergence Voice & Data iPower/Win Based ERP Systems Managing Global Vendor Alliances & Partnerships
• IT Budgeting and Forecasting Change Management

APPLICATION AND OPERATING SYSTEM EXPERIENCE SUMMARY:

Microsoft Windows Servers 2008 R2 - 2012

Microsoft Windows 7, 8 and 10

Microsoft Office 2007-2010-2013-2016

Microsoft Office 365

Microsoft Dynamics (GP), JDA, JDEdwars, Lawson, E3, EDI, BPCS, Mapics, Arthur Allocation, Chuck Miller, PKMS, Mark Magic

EDI TrustedLink/GXS, Gentran/ACCELLOS

Client Access - Operation Navigator - HMC - BRMS

Vision Solutions - iTera - iCluster - DataMirror - HASUITE

SoftLanding - Turnover - Silvon Implementer

Quadrant Software - FastFax - FormTastic - TLAshford

VI Visual Info - Content Manager - Imaging systems Onbase/OpenTXT

Novell LAN Workplace (TCP/IP)

ARCServe 6.0 - Appassure (Netware backups)

IBM System 36/38/OS400/iSeries/PowerSys

PROFESSIONAL EXPERIENCE:

IT Senior Systems Engineer

Confidential, Pompano Beach, Florida

Responsibilities:

• Ensured existing systems and applications are kept current with technology and functionality advances on an on-going basis .
• Manage Hardware and Software maintenance for Office 365 administration, Global email platform, Citrix, Hosted applications, VoIP, Microsoft Great Plains (GP) and iPower systems/HMC, including Fix Packages, Software Upgrades, Hardware Upgrades, and Hardware and Software IBM Maintenance Agreements.
• Configure, and Maintain High Availability and Disaster Recovery Solutions.
• Negotiated contracts with vendors.
• Slashed IT administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. (International and Domestic MPLS/fiber connectivity, Adobe Creative Cloud solution, Global email platform, Infrastructure support)
• Consolidated infrastructure equipment to more efficient environment.
• Spooler administration, report generation & distribution
• Video conference solution between FL. IL and Hong Kong cutting cost in travel and time.

Confidential, Sunrise, Florida

Senior iSeries Administrator - Systems Engineer

Responsibilities:

• Manage Hardware and Software maintenance for iSeries and iPower systems and HMC, including Fix Packages, Software Upgrades, Hardware Upgrades, and Hardware and Software IBM Maintenance Agreements.
• Configure, and Maintain High Availability and Disaster Recovery Solutions
• Managed 3rd party applications for AS/400, Soft-landing/Turnover for the change management system, Vision Solutions/iTera for the replication and synch data between iSeries.
• Constantly work with the Development Team to ensure all software changes were tested and went through the Change Control Management application to minimize any potential and downtime on the production environment.
• Manage 3 rd Party Software Upgrade, Maintenance, and Licenses
• OS/HMC upgrades from V5R4M0 thru V6R1M0 - V7R1M0 - V7R2M0
• Troubleshoot and resolve system performance application issues
• Keep all HelpStar tickets related to the iSeries server and surroundings at a low percentage.
• Manage all applications based on JDEdwars SVR (Software Versions Repository) for Migrations of programs plus security.
• Worked through team members to analyze system malfunctions and technical problems including root cause analysis to insure minimal interruptions in operations.

Confidential, Deerfield Beach, Florida

Senior iSeries Admin - Systems Engineer

Responsibilities:

• Formulated a disaster recovery and business continuity plan and implemented a 24/7 operation to ISeries.
• Centralized communications and re-negotiated telecom contracts, saving $1.2 million annually.
• Responsible for PTF’s Updates, weekly updates Hypers and Cum installs, Administer all License Programs
• Third party application upgrades, Microsoft Dynamic Axapta 2012, Vision S olutions - replication of data and in sync between systems.
• Technical support to users in all platforms, troubleshooting all systems and serve as security officer.
• Managed multiple vendors to ensure the successful completion of networking, cabling and related projects.

Confidential, Ft. Lauderdale, Florida

IS iSeries Admin - Security Administrator

Responsibilities:

• Setup and configured new iSeries systems
• OS upgrades, troubleshoot all iSeries sites
• Technical support to users in all platforms and troubleshooting iSeries
• Third party application install and upgrades (LAWSON, PKMS, JDA, E3, OMS400, and ODS400). Warehouse Management System application (PKMS). Include install/setup - custom configuration - Location - replenishment and promoting it to Production.
• System backups & rotation schedules
• System console operations, performance monitoring & tracking