SUMMARY

• Over 16 years of IT experience with about 6 years of experience in the CRM Platform both as Administrator, CPQ Administrator & Developer
• Certified Salesforce.com Force.com Developer DEV401 and certified Salesforce.com Administrator ADM 201
• Experienced working with Salesforce.com service cloud as well as Sales cloud
• Experienced in building Custom Applications that includes administration configuration implementing and support experience with Salesforce.com platform
• Lightning Experience Development: Worked on Lightning Process builder flows, experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Proficiency in administrative tasks like Creating Roles Profiles Users Email Services Page Layouts Workflow Alerts Actions Reports and Approval Processes
• Sound knowledge on Salesforce setup menu Configuration custom Application Development Administration Data Migration and Deployment of applications to Force.com platform
• Experienced working with Salesforce CPQ (Quote/Order/Contract/Renewals)
• Salesforce CPQ Configure bundles (features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, pricing, contracted prices, quote templates, quote processes, and custom actions
• Strong communication and inter - personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Lightning Skill: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Salesforce.com Skills: Salesforce Sales & Service, Salesforce CPQ, Visualforce, Lightning, workflow & approvals, Custom objects, dashboards, reports, data loader, SOQL, SOSL, apex trigger & classes

Source Control: SVN, Git

Productivity Tools: Microsoft Office, Microsoft Visio, Excel PowerPoint, JIRA

Testing and Automation: Selenium

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Business Analyst / Administrator

Responsibilities:

• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Responsible Configure bundles (features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, pricing, contracted prices, quote templates, quote processes, and custom actions
• Lead Release management activities using Flosum.
• Managed all deployment preparation work for production instance that involves package validation, comparison work to verify components from different teams.
• Test business applications and ensure performance is as designed, work with team members to resolve any issues.
• Post Go Live Support Responsible for managing SFDC support cases queue by collaborating with team members (Developers, Business users & other admins).

Environment: Salesforce Lightning Service Cloud, Salesforce Classic Sales Cloud and Community Cloud, Flosum, HTML & JavaScript.

Confidential, Houston

Salesforce System Analyst /Release Management

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Manage deployments between environments for all lines of business within Salesforce & Provided initial Dev Ops POC process and branching strategy using Flosum. Used Flosum to migrate CPQ Data from Dev Sandbox to Higher Environment
• Accountable for managing & creating test environments that includes Okta setup and integration with other system.
• Managed all deployment preparation work for production instance that involves package validation, comparison work to verify components from different teams.
• Installed & configured App Exchange products like DocuSign, LinkedIn Navigator & Survey Monkey.
• Build CPQ Quoting & Product configuration, pricing for Fortinet. Customer has a large family of product with many dependent components and were adding product at individual SKU level.
• Improve the user experience by simplify the quoting process and help the sales team with guided selling and product configuration. Presented multiple product configuration options and then build the selected configuration.

Environment: Salesforce Lightning Sales Cloud and Community Cloud, GitHub, Flosum HTML & JavaScript.

Confidential, San Francisco

Salesforce Business Analyst / Administrator

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Work closely with sales management to impact sales process quality and prioritize improvements.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Test business applications and ensure performance is as designed, work with team members to resolve any issues.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Environment: Salesforce Lightning Sales Cloud and Community Cloud, GitHub, ANT. HTML & JavaScript.