Systems Analyst Resume

SUMMARY

2 years administering, testing, patching, and troubleshooting Ellucian and other related higher education enterprise software.
4 years creating and supporting SQL - based reports to be used by multiple university departments.
7 years total experience working in a higher education environment.

TECHNICAL SKILLS

Programming: SQL, T-SQL, HTML, CSS

Database: SQL Server 2014, Oracle SQL

Server OS: Linux RedHat, CentOS, Windows Server 2012

Application/Web Servers: Apache Tomcat, Oracle WebLogic

Software: Luminis, Banner, Ellucian Ethos Identity, PayPal, Salesforce, SQL Server Management Studio, Oracle SQL Developer, Blackboard, Redmine, Tableau MS Office Suite 2013/2010/2007

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst

Responsibilities:

Primary/secondary administration and support to Banner, Luminis, Redmine, and PayPal systems.
Responsible for the integration and utilization of a new module into Banner supporting automation of flat file data input into its source Oracle tables (Mass Data Update Utility).
Primary analyst for a team involved in the upgrade of Luminis from 4 to 5. Responsible for account provisioning, role development, web content creation, functional testing, and troubleshooting.
Primary responsibility for troubleshooting SSO functionality through Ethos Identity and SSO Manager.
Development of requested reports for Student Advising, Admissions, Career Services, Marketing, Academics, Business Office, Registrar, and Board of Directors using primarily SQL and Excel.
Developed reports that studied student enrollment trends, student demographics, departmental and individual Key Performance Indicators (KPIs), and projective analytics.
Assisted students in enrollment by providing information regarding course and degree options, advising on potential funding alternatives for schooling, and supporting intake and processing of documentation relating to enrollment.
As a member on a newly-created employee role (Student Processor), primarily responsible for development of KPI collection and analysis for indicators defined by team management.

Confidential

Community Support Worker

Responsibilities:

Provided in-home mental health services to children and teens suffering from Mental Illness, Pervasive Developmental Disorders, and acute traumatic events.
Responsible for the upkeep of documentation required by governmental agencies regarding coordination of mental health care, current mental health goals, and strategies used towards obtaining mental health goals.
Coordination of mental health and community support between individual served, psychiatrists, school professionals, primary care physicians, and other associated community organizations.

Confidential

Program Coordinator

Responsibilities:

Supervision and management of approximately 12-15 Direct Support Professionals located in three separate supported living environments.
Responsible for ensuring employees were current on recurring trainings or certifications, oversight of services to ensure techniques were ethical and reasonable, and tracking of records pertaining to employee timecards.
Upkeep of documentation required by State and Federal governmental agencies pertaining to mental health supports, medications, legal documents, and daily schedules for the supported individuals.

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