On site Network Support Resume

OBJECTIVE

Operational Support Engineer with 25 years in IT Systems Management seeking a technical position enabling my acquired skills in troubleshooting Layers 1 - 4.

TECHNICAL SKILLS

Cloud Computing: AWS fault tolerant website creation, AWS CLI, database to Aurora migration, Lambda functions, auto-scaling (up and out) and VPC Security, CloudFormation, S3, RDS, Route53 configuration.

Operating Systems: Vcenter 6.7 Windows XP Professional, WIN98/2016, Windows Active Directory Win NT4.0, Windows 2008 Server, Share Point, Terminal server. Windows 7 remote support tools, PowerEdge 2850, Windows 10 Migration Integrity

Telecommunications/Networking: TCP/IP, DNS, TFTP, CDMA, IPX/SPX, FTP, WI-FI, WIMAX, VOIP, IIS, SSH, RDP, SNMP, Citrix, Subnetting, Terminal Server, 802.11b, VNC, IP routing EIGRP, BGP, IPsec, OSPF Daemeware, WINS, Email Filtering, WSUS Meta switch, Iprism,, cnNetscaler, Hyper-V configuration, Adtran 2820/T1 PPP, RADIUS, TACACS, Bastion, Frame Relay, TDM and PRI configuration and maintenance

Virtual: Hardware Dell Equalogic PS6100, NetApp, ISCSI, Fibre Channel SAN OS esxi ver5.1., Ravello, SCCM

Storage: iscsi, DRS, Dell PS6100, PowerVault MD3 array, Netapp, Quantum I500, Barracuda Backup

Network Appliance: Google, firewalls, Qos load balancing (F5 networks) and ACLs and checkpoint SmartConsole.

Data Center: Paessler PRTG, Solar Winds Cable Management, Environmental Avtech Room Alert 26wRJ-45 Crimping cables (B), Wireshark, NetFlow

PROFESSIONAL EXPERIENCE

Confidential

On site Network Support

Responsibilities:

Provide level III network support for Information Services & Technology customers.
Prepare and submit weekly progress reports showing activities worked on or accomplished during the previous week.
Prepare and gives demonstrations of network hardware and communications software products to new and existing users.
Support and assist end users in the use of network hardware and communications software products.
Assisted in the determination of user needs for network hardware and communication software provided by user feedback.
Share knowledge of all technical services "supported products".
Prepared network hardware and communications software configurations based on end user requirements with agreed upon time schedule.
Perform the installation, upgrading and updating of all technical services supported network hardware and communications software products.
Performed preventive maintenance cleanings and inspections of network hardware in all system designated areas.
Assisted in the design and development of end user local area networks.
Design network cable plans (including specialized cable design) in new and existing areas of the facility for network installations and/or modifications.
Assist in the evaluation of network hardware and communications software products for possible purchase or lease by identifying and evaluating new and existing network products for their applicability to system requirements.
Monitor, evaluate performance, and recommends changes to new and existing network installations.
Takes an active part in the vendor negotiating of process with network hardware, communications software, training, and maintenance.

Confidential

LAN Engineer- support

Responsibilities:

Responsible for Troubleshooting in Routing & Switching Protocols
Good in advanced Routing protocols configurations (RIP, OSPF, EIGRP, BGP etc.)
Exposure on MPLS/MPLS VPN Configuration and Management
Responsible to support Designing and configuring optimum QOS parameters
Responsible for Steelhead Riverbed devices Administration, monitoring and troubleshooting.
Responsible for executing Changes
System Redundancy configurations, Advanced Digit Manipulation/COR/COS/AAR.
Maintains network architecture documentation.
Maintain the configurations and configuration backup.
Performing Communication Manager upgrades and fixing bugs in co-ordination with TAC.
Capacity Management - Providing recommendations and suggestions.
Historical & Performance trend analysis.
Advanced problem troubleshooting with detailed root cause analysis
Monitoring (Ensure all devices are Monitored and added when updated):
Patch Compliance (Check IOS & OS versions and ensure all are compliant):
Configurations Alignment (Verify all configurations are aligned with the Nielsen standards and expectations / SNMP server
Bios and Firmware upgrade on UNIX Dell Servers

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