SUMMARY

• Systems Engineer with strong experience across many technologies, eager to grow while innovating company processes to follow ITIL - standards.
• Experienced in supporting enterprise applications in both Linux & Windows Environments running on various virtualization technologies such as VMWare & XEN.
• Strong Windows Admin and equally strong Linux Admin on certain Linux distributions.
• Specialized in troubleshooting issues on enterprise applications from the backend infrastructure up to the front-facing application interface such as CA UIM, CA SDM, IR Prognosis.
• Well versed in networking with experience configuring and monitoring Cisco network devices.
• Very fast-learner, can take on new projects and supporting new toolsets with relative ease.
• Extensive reporting, documentation and client communications skills.

TECHNICAL SKILLS

Virtualization: VMWare ESXi 5/6, XEN Virtualization, KVM, WHMCS & Solus VM virtual automation

Operating Systems: CentOS 5/6/7, Redhat Linux 5/6/7, SuSE Linux 9/10/11/12, Windows 2000 Desktop/Server, Windows Server 2003, 2008, 2012, 2016 Windows XP/Vista/7/8/10. Installation, configuration, monitoring and support as well as performance tuning, system design and sizing.

Applications: Science Logic EM7, CA UIM/Nimsoft Monitoring, EMC SRM, IBM Siebel, ServiceNow, Cherwell ITSM, BMC Service Desk, CA SDM, CA Spectrum, IR Prognosis, Cisco EPNM

Security Applications: Symantec endpoint, TrendMicro, Splunk, Nessus, Norton, Mcafee, Kaspersky, AVG, Bitdefender, Ad-aware, Panda, LogRhythm

Databases: Oracle, MySQL, MSSQL, Sybase, DB2, HANA

Programming: XHTML/Perl/SQL/Bash/SQL

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Engineer

Responsibilities:

• Provide day-to-day administration and maintenance of the monitoring tools CA UIM, CA Spectrum, IR Prognosis.
• Provide day-to-day administration and maintenance of the service desk tools CA SDM, CA CSM, and ServiceNow.
• Build out fresh CA UIM, CA Spectrum, and IR Prognosis monitoring environments.
• Ensure clients are satisfied with the performance of the monitoring tools.
• Troubleshoot/Support any escalations or outages on the monitoring tool.
• Distribute workloads across the team members for optimized team performance.
• Create scripts to handle basic administration tasks where possible (Perl and some Bash).
• Design custom SQL reports from the monitoring databases.
• Work with vendors to understand application vision and ensure client needs are met.
• Deploy monitoring of various technologies that include infrastructure, UC, optical, applications, DAS, etc.
• Configure workflows, SLA’s, and ticket forms across the various ticketing systems.

Confidential

Monitoring Systems Engineer

Responsibilities:

• Deploy monitoring for entire vCenter (Datacenter, Clusters, Hosts, VMs, Datastores, Snapshots, Etc.)
• Monitor specific processes/services and troubleshoot alarms on RHEL/Windows VMs.
• Install and configure RHEL 6/7, bind to AD environment for AD authentication.
• Troubleshoot/Support RHEL/Windows VMs.
• Remediate Nessus Scan vulnerabilities in Federal Cloud on RHEL/Windows machines.
• Provision/Support client monitoring VM's through VMware vCenter
• Provide operational support/maintenance and ensure availability of the companies monitoring system CA UIM/Nimsoft Monitoring across 10+ DataCenters globally.
• Managing a team of 3 offshore Systems Administrators ensuring any roadblocks they face are resolved in order to provide consistent monitoring availability.
• Handle any escalations within the entire company regarding monitoring and ensure overall monitoring system is healthy at the VM/OS/DB/APP levels (MSSQL&RHEL) .
• Manage multiple MSSQL & Oracle back-end databases for the monitoring systems housing 5+ Terabytes of historical data (and growing).
• Establish guidelines and support documentation so that administration duties for the Monitoring systems can be shared with the offshore Systems Administrators
• Deploy & Configure Availability/Performance monitoring on thousands of Enterprise customer systems (both physical and virtual) and their running OS/DB/APPs residing in the Confidential cloud including Federal clients to provide SLA uptime guarantees.
• Analysis of key performance indicators and implementation of necessary performance tuning adjustments on the monitoring systems to reduce noise and performance issues.
• Deploy & Configure Availability/Performance monitoring on the infrastructure hardware such as network devices, storage, virtualization platform, etc.
• Build relationships with the product vendors, work towards optimizing the product for operational requirements.
• Work with high profile clients both on-site and remotely to collect requirements and build monitoring solutions that meet their business needs.
• Involved in strategic projects where monitoring tool is further engineered to meet requirements of new bleeding-edge technologies (such as SAP HANA Databases).
• Utilize API’s available on the Monitoring system as well as the Ticketing System to provide alert integration where engineers work tracked tickets rather than alerts.
• Continuous improvement of service support processes following strict ITIL guidelines.
• Report on a monthly basis the entire teams closed service requests and incident requests to communicate work efforts of the team to upper management.
• Documenting all task progress and solutions in the Ticketing system and actively contributing documentation to internal Knowledgebase.

Confidential

IT Support Specialist

Responsibilities:

• Troubleshoot issues with access to network resources, as well as applications.
• Maintaining records of past and existing tickets through Track-IT Ticketing System
• Replace computing equipments whilst maintaining user data.
• Provide Tier-2/3 IT support to users in the infrastructure.
• Backing up of critical customer data and restoring it back.
• Involved in projects dealing with environment expansions, both client-side and server-side.
• Work on RHEL file servers when issues were reported with network shares.
• Provide daily and weekly reports on the work performed.
• Installed hot fixes when required
• Contributed ideas to improve existing support processes