Desktop Engineer Resume Profile

TECHNICAL SUMMARY

Ten plus years of experience planning, designing, implementing client - server platforms most recently using SCCM in global environments - Microsoft, some Citrix, Hyper-V, Vmware VDI knowledge desktop engineering, creating documentation customer focused, detailed, professional with a passion for technology and willingness to learn.

EXPERIENCE

Confidential

RCC Rollout Command Center Windows 7 Conversion Technician

Monitor SCCM 2012dashboard for Windows 7 migration failures
Remediation of failed clients using remote tools, WMI scripts, collections
Remedy ticket creation, ownership, ticket resolution, and escalation
Remote management/troubleshooting of Windows XP/Windows 7 clients
SCCM 2012 reporting, monitoring, troubleshooting
OneNote, SharePoint 2013, Excel migration data entry

Confidential

Remote Global Windows 7 Desktop Engineer Remote

Point of contact for migration issues from Win XP to Win7
Asia, Africa, Europe Asia Pacific using SCCM 2012 OSD
Remote management/troubleshooting SCCM 2012 client issues
Creating - Troubleshooting SCSM requests
O365 support troubleshooting remediation of issues with rollout
Configured light-touch zero-touch automated OSD installations
Integrated with MDT 2010
Created configured SCCM 2012 applications for distribution deployment
Troubleshoot/resolve issues with failed migration clients
AD administration Group Policy administration/troubleshooting Server 2008 R2
Remedy call tracking system SCCM 2012 log file analysis to determine root cause

Confidential

SCCM 2007 Architect/Engineer

Planned, designed and implemented System Center Configuration Manger 2007 global infrastructure in a 9,000 user environment.
Configured SCCM 2007 server and required components
Image creation/deployment using MDT2010 - Lightouch
Configured boundaries both by site name and IP range LDAP queries discovery.
Responsible for OSD, path management, software distribution.
Responsible for report asset intelligence, report generation, maintenance of SCCM.
Manage and maintained SCCM 2007/Windows 2008 servers globally London Asia.
Windows Server 2008 R2 Active Directory administration.
Incident management via call tracking system ConnectWise
Troubleshooting/resolving issues with desktops/laptops/network printers
Responsible for managing corporate anti-virus solution called Trend Micro.

Confidential

Desktop Engineer/LAN Administrator

LAN administrator for Executive Offices 200 users.
Responsible for Windows 7 migration using Microsoft Deployment Ghost.
Managed network computers and maintained consistency of data sources using SMS 2003, WSUS, McAfee e-policy administrator, and Active Directory.
Citrix Terminal Services, on Windows and Citrix platform WYSE configuration.
Built and deployed Desktops/Laptops. Desktop virtualization using virtualization tools
Configured, installed PDAs blackberry support.
Resolved Level II and III helpdesk incidents using Service Desk, Remedy heavy customer contact and administration of Windows Server 2008/AD and Microsoft Exchange 2007. Decommission of laptops/desktops for surplus.
Responsible for Active Directory user, group, and printer management.
Configure and maintain system Backup and Restores using Symantec VERITAS Backup Exec 11.

Confidential

Desktop Support - Network Administrator

Project Lead for Windows 98 to Windows XP migration 230 users hands-on migrating desktops/laptops, network printer configuration HP/LEXMARK/DELL .
Managed all aspects of IT infrastructure in LAN/WAN environment consisting of 5 servers, 270 users, Citrix Terminal Services, on Windows, Lotus, and Citrix platform.
Configured HP Switches and Cisco Routers.
LAN administration and support for Windows 2003, NT 4.0, and Lotus Domino servers.
Lotus Domino 6.5 server administration, maintenance, and management.
Upgraded Lotus Domino from version 5 to 6.5, including all client desktops.
Responsible for Active Directory user, group, and printer management.
Configure and maintain all system Backup and Restores using Symantec Veritas Backup Exec 9.
Resolved Level II and III helpdesk incidents heavy customer contact and support.
Managed WatchGuard Firebox III Security Appliance configured VPN tunnels, mobile user VPN on laptops.
Supervised team of 4 IT professionals vendor liaison maintained licenses, support contracts, maintenance agreements, and network documentation via Visio .
Manage Barracuda Email SPAM Firewall filtering content, white list, blacklist, IP filtering, domain filtering, and monitoring.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship