SUMMARY

• Highly dedicated IT professional with successful global network operations/implementation experience. Detail - oriented and resourceful in problem-solving, teamwork, and completing projects. Key strengths in troubleshooting, configuration, implementation, and installation.
• Experienced supervisor. Always on time and will work anytime/”do anything it takes” to meet objectives. Quick, enthusiastic learner. Cisco certified in router installation, maintenance, advanced configuration; internet troubleshooting; LAN configuration.

TECHNICAL SKILLS

Hardware: Cisco Routers 7500, 4000, 2600, 2500, 1600, and 3600 series, MIP cards, FSIP cards Cisco Catalyst 5000, 6509, 6513 and 2900 series switches, Nortel Passport switch, Sniffer Data Analyzer, PC installation and assembly. HP OpenView, TFTP, FTP, AT&T Dataphone II, Dial Backup Line Initiator Unites, Data Scop, Dial Backup Patch Panel, Dialup Lease Line Modems, MCI Auto Dialer, Multiplexor, Newbridge, T.1.

Software: TCP/IP routed protocols, RIP, IP Multicast OSPF, and EIGRP routing protocols, HSRP, Access-Lists, VLANs, HP OpenView, token ring/Ethernet/Install IP Tunneling

PROFESSIONAL EXPERIENCE

SR. Technical Solutions Consultant

Confidential

Responsibilities:

• Manage special business driven cost-saving projects with a focus on contributing to the Market Unit’s EBIT objectives.
• Responsible for creating the technical design required to deliver the customer service across the MPLS network. Working closely with the Radianz Pre-Sales Engineer to fully understand the technical requirements of the customer and working with their technical teams to lead in the creation of the technical specifications for order delivery to take place, engaging support from Senior Technical Delivery Consultants when necessary.
• Provides complex technical support, resolving escalated technical support issues impacting delivery of customer orders, engaging support from Senior Technical Delivery Consultants when necessary. The role holder has an appreciation of and/or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.
• Provide Input to the regional Tech Delivery WIP management reports as required on timely progression of orders and jeopardy manages at risk orders within the Technical Delivery environment to agreed metrics.
• Operate effective date management processes on orders to drive E2E delivery to deliver to CRD or MDD.
• Responsible for analysing client’s connectivity on the MPLS network, design solutions and raising the appropriate orders.
• Establish and document the client’s technical order requirements. Where appropriate develop design documents covering topology, integration dependency, component specific configuration details, etc.
• Update and maintain major provider summaries as needed and produce any special delivery processes needed for the SD team for providers.
• Responsible for Liaising with the client and internal teams to process customer orders and assist on all design issues/concerns throughout the life of that order until completion.
• Process orders for the provision, cessation, relocation, upgrade or downgrade of services adhering to established procedures and processes, business rules, lead times and critical technical requirements.
• Responsible to coordinate exchange of all relevant technical information for customer and customer’s counterparties to prepare their internal configuration in advance of implementation.
• Primary technical contact to the customer during the service implementation lifecycle to ensure any complex or detailed technical queries/activities will be handled competently and swiftly in line with customer expectations and service commitments.
• Support the customer and Project Manager by finalizing technical planning details prior to project launch such as: IP addressing schemes and router access security, Firewall security policy rules, migration and resilience testing schedules, end to end user application testing support.
• Develop and provide documentation for the Global Support Centre and Project Managers for future ads and or changes to existing client connections.
• Interface with various Telco’s to troubleshoot T1, T3 and ATM connectivity issues. Provide 2nd and 3RD level support to field service personnel during the installation, troubleshooting LAN / WAN connectivity issues during the acceptance phase of the installation process

Confidential, New York, NY

Network Engineer

Responsibilities:

• Managed all aspects of weekend implementation of configuration project at remote and local sites, which entailed support and configuration of Cisco router and switches utilizing VLANs, EIGRP, RIP, IP multicast, ACL, and NAT.
• Created, updated, and deployed multicasting of market data feeds for vendors NASDAQ, ADP SIAC, and Comstock.
• Monitored all components of Confidential Trading System, using tools such as HP OpenView, Syslog; solved problems via Concord.
• Configured network devices; read network diagrams, troubleshot networks using OSI model, circuit mapping DS3-DSI; worked with telco’s on end-to-end circuit testing using Firebird, network addressing, Sniffer analysis, documented and implemented network devices.
• Managed IP address documentation using QIP software.
• Evaluated, discussed, and offered recommendations on planned changes with Network Development; implemented changes.