OBJECTIVE

• To obtain a challenging position that will allow me to continue enhancing my professional career and allow me to utilize my industry knowledge and skill sets that I have obtained in Information Technology. I have provided Engineering and Architectural level support for infrastructure and application based environments and can add value to most environments right away.

TECHNICAL SKILLS

Operating Systems: Microsoft Server Operating Systems (including Windows Server 2008, 2012, 2016), Microsoft desktop clients (including Windows 7, 10) and UNIX

Software Applications: Microsoft Server advanced technologies(Active Directory, DNS, IIS, Terminal Services, etc), Citrix, Microsoft SQL, Microsoft Exchange, Hyper - V, VMware 6.x, RSA ACE Server, Checkpoint Firewall, Cisco PIX Firewall, Aspect eWork Force Management(eWFM), Cisco ICM, Cisco CVP, Convergys InterVoice, Symantec Antivirus, McAfee Antivirus, Microsoft Office Suites, Microsoft Access, Veritas Backup Exec, Veritas Net Backup, PC Anywhere, Norton Ghost, Remedy, Vantive, CIS, Faxination, Surf Control, Mimesweeper, Blackberry Enterprise Server, What’s Up Gold, Compaq Insight Manager, NetIQ, VNC, Splunk, AppScan, Scripting technologies(Batch, VB Script, Powershell, ect.) and many other server and desktop products.

Hardware: Servers (Dell, IBM, HP), Laptops (HP, IBM, Toshiba, Sony), Desktops (IBM, Dell, HP), CSU/DSU, Cisco Routers, Cisco Switches, Printers, PBX (Lucent, NEC and Intertel), Shiva modems, Nortel VPN Switch, Blackberry and various other network and server appliances.

PROFESSIONAL EXPERIENCE

Confidential

Sr Engineer/Architect

Responsibilities:

• Provide architectural and engineering support for the Microsoft Windows Server infrastructure of the IRS Call Center
• Translate Business and Development requirements into functional design specifications
• Collaborate with Software Vendors to develop architectural designs and deployment specifications
• Consult with developers in defining requirements and identifying integration issues
• Ensure purposed software architecture is in compliance with IRS Architectural standards and strategic roadmap
• Create Logical and Physical design documentation to support the project ELC requirements
• Provide Level 3/4 Engineering support for the CCSD Support and Administration Staff
• Assist in Optimization efforts for IT processes and application performance
• Deploy or provide deployment assistance for new technologies and IT processes
• Deploy a new SFTP server environment to support internal file transfers and application appliance backups.
• Provide support to SQL DBA team to deploy a centralized internal data reporting platform used to normalized call data from outside vendors and various application platforms
• Perform SQL queries to validate data imports and troubleshoot import issues
• Provide support to automate or script server-based tasks
• Ensure the application design contains the appropriate technologies and are deployed to meet the organizational requirements for DR/Failover configurations
• Assist in performing and reviewing security scans and reports
• Provide mitigation strategies to mitigate vulnerabilities
• Assist with testing and deploying of the mitigation strategy

Confidential

Server Infrastructure Lead

Responsibilities:

• Provide architectural and engineering support for the Microsoft Windows Server infrastructure for the ETD project
• Consult with developers in defining requirements and identifying integration issues
• Translate functional requirements into design specifications
• Ensure the environment meets the organizational requirements for DR and failover clustering
• Recommend environmental changes to ensure the functionality and stability of the operating environment
• Work with applications developers to isolate and solve design problems encountered during testing and implementation
• Perform security compliance scans and code reviews
• Review environment configuration and scan results to ensure IRS security compliance and build standards
• Provide server administration support and guidance in the development and test environments
• Perform database backups and restores
• Perform database imports and exports as requested from developers
• Manage user access and account control for MS SQL Server and Databases
• Automate data imports from external data sources
• Use SQL queries to validate data and troubleshoot import issues
• Troubleshoot and configure data connection partners (FTP, SFTP, SQL Linked Server, ect.)
• Troubleshoot server performance issues

Confidential

Senior Information Technical Specialist

Responsibilities:

• Supporting the IT initiatives of the JOC PMO division
• Provide architectural overview of the Microsoft Windows base application environments
• Provide an application design to meet DR and high availability requirements of the organization.
• Provide application and infrastructure support to the JOC eWFM application environment
• Provide security compliance implementation support for the JOC eWFM application environments
• Provide strategic planning support for application upgrade and enhancements
• Consult with developers or vendors in defining requirements and identifying integration issues
• Work with vendor software engineers to correct problems and enhance performance.