SUMMARY:

Provide systems analysis through operations support and batch processing.

PROFESSIONAL EXPERIENCE:

Confidential

TWS Job Scheduler Batch Operations Specialist Computer Operator

• Computer Batch Operations IBM Zos MVS ESP and TWS Job Scheduler Administrator subject matter expert State of California Child Support Enforcement production run processing.
• Statewide child support payments are captured batched then processed in parallel on client server TWS job scheduler Java Oracle relational database servers creating extracts and payment files which are transferred to the State Disbursement Unit and delivered on to the families.
• Organized schedules and controlled job submission and processing of workflow logic on TWS Job Scheduler.
• Created job groups and job dependencies using conditional return codes for job events that were scheduled using daily job processing calendars.
• Monitored All Scheduled Jobs queue on TWS Job Scheduler documenting abnormal completion escalating to application developers or external partners for missing files and job restart recovery.
• Followed RunBook recovery procedures escalating to appropriate database administration support or applications developer interface for recovery.
• Restored files and restarted jobs at appropriate job step.
• Created and sent extracts through file transfer protocols to meet the service level agreement.
• Take incoming calls creating ClearCase tickets assisting in help desk functions troubleshooting user support and application development issues on TWS Job Scheduler and IBM mainframe Zos MVS ESP job scheduler.

Confidential

Tidal Job Scheduler SME Change Management Computer Operator

• Computer Operation Tidal Job Scheduler Administrator subject matter expert auto loan financing production run processing
• Ally Financial car loan processing is captured batched then processed in parallel on client server Oracle relational database servers creating extracts and files transferred to data warehouse mirror imaging transaction processing replication.
• Organized schedules and controlled job submission and processing of workflow logic on Tidal Job Scheduler.
• Created job groups and job dependencies using variables condition return codes and job events to schedule daily job processing of calendars.
• Monitor job submissions queues on Tidal Job Scheduler documenting abnormal completion escalating to application developers for job restart recovery. .
• Followed recovery procedures escalating to appropriate database administration support or applications developer for recovery.
• Restored files and restarted jobs at appropriate job step.
• Created and sent extracts through file transfer protocols to meet the service level agreement with our clients.
• Take incoming calls creating ISM or Service Now tickets assisting in help desk functions troubleshooting user support and application development issues on Tidal Job Scheduler.

Confidential

Service Desk Support I Mainframe

• Contract computer operation batch production run for Pomeroy at DST in Kansas City MO servicing mainframe IBM Z10 Zos MVS JES2 ESP job scheduler monitoring automation BPPM alerts documenting issues with Remedy ticketing for programming database administration resolution and restart recovery.
• Supported console operations with change management implementation on 15 network nodes and 21 system LPARS configured in HMC SYSPLEX IML IPL with SMS CICSVS regions monitored with MVS JES2 command line messages and displays.
• Monitored ESP job scheduler batch jobs for process control abend restart ticketing.
• Analyze system logs for abnormal condition codes within the jobs procedural steps, updated JES2 JCL for ESP restart per job restart procedures and programming escalation.
• Each system's MVS JES2 console log gets SDSF analyzed for process control.
• Analyzed system logs GRS contention and SDSF batch processing performance and tuning SYSVIEW utility while monitoring system state manager CICSVS regions automation and recycle DFHSM SMF and LOGREC backups TMS tape robotics librarian administration.
• Take incoming help desk calls user account support Microsoft Active Directory and mainframe RSA Remedy ticketing documenting logs through escalation and resolution.
• Provide mainframe and client server backup mirror imaging replication system support IBM Hydra 349L tape robot librarian RTD VTD tape backup command line hardware tape management Remedy ticketing and IBM service repair.

Confidential

Operations Support Technician Mainframe

• Contract computer operation batch production run for Programmer Resources International at MasterCard in Kansas City MO using mainframe IBM Z10 Zos MVS JES2 OPC TWS job scheduler monitoring automation Tivoli Omnibus alerts documenting issues with GSM ticketing for programming resolution and restart recovery.
• Supported console operations with MVS JES2 commands messages and displays.
• Monitored OPC job scheduler batch jobs for process control restart confirm and file transfer Connect Direct logs for condition codes.
• Analyze system logs for abnormal condition codes within the jobs procedural steps, updated JES2 JCL for OPC restarts, and programming escalation.
• Each system's MVS JES2 console log gets SDSF analyzed for process control.
• Analyzed system logs GRS contention and SDSF batch processing performance and tuning MAINVIEW utility while monitoring system state manager automation for bounce of CICSVS regions and recycle DFHSM SMF and LOGREC backups TMS tape robotics librarian administration.
• Take incoming help desk calls IBM GSM ticketing escalation document logs resolution for client file transfers and TANDEM network issues.
• Provide Tivoli Ominibus alert network monitoring client server transactions and network configuration problem resolution for performance and stand in issues.

Confidential

Computer Operator

• Computer Operation batch production tape and print AS400 Computer Operator working part-time for Pomeroy an IBM contract at Honeywell in Olathe KS.
• The daily AS400 mid-range production run generated reports monitored in Boulder CO by IBM printed, decollated, burst, and distributed maintaining forms inventory spreadsheet system with forklift and pallet jack restocking shelves.
• Worked with IBM converting Honeywell 6250 10 track reel tape library to DLT tape conversion for IBM Total Storage robot TSM ADSM tape librarian RISC 6000 AIX applications engineers programming data retrieval and offsite Iron Mountain vault disaster recovery movement automated datasets into RTD VTD migration.
• Maintained Honeywell and IBM ticketing help desk functions taking user calls and resolving application software issues and documenting ticket escalation.
• Document troubleshooting Active Directory user account advanced Microsoft Windows operating system and Microsoft Suite Word Excel computer operations procedures while monitoring server network controller alerts.

Confidential

Computer Operator

• Computer Operator contract for ECCO Select at CenturyLink in New Century KS working nights servicing IBM Zos mainframe and AS400 midrange distributed system operations.
• CA help desk advisor tickets and monitor network and environmental alerts controlling data center access.
• Platforms supported are 3 IBM AS400 OS400 V5R1 CL RPG MQiSeries WebSphere solutions with ROBOT scheduler BRMS 3494 tape robot librarian Aviion predictive dialer network.
• Primary duty is to support console operations with commands scripts messages and displays.
• Run all backups and monitor batch processing for call center environments.
• Perform AS400 system saves, IPL, apply PTF, run file reorgs and reclamation in a weekly maintenance window.
• Determine hardware and software malfunctions providing support local and long distance telephone service batch processing and tape vault backup recovery on 7 IBM Z10 zOS MVS JES2 TSO ISPF SDSF MAINVIEW TMS SAN Fiber EMC VSM RTD Sun SL8500 tape silo operation tape vault backup recovery mirror imaging TMS librarian administration RTD VTD virtualization.
• Perform VERITAS and makesysb tape backup and business recovery on Kansas Regional Data Center Sun Solaris, Data General Aviion, RISC 6000 AIX, HP9000 HPUX, and vault procedure.

Confidential

Computer Operator

• Contract computer operation batch production run for Missouri Gas Energy using mainframe IBM Z10 Zos MVS JES2 Control M job scheduler monitoring automation documenting issues with Team Track ticketing for programming resolution and restart recovery.
• Analyzed TSO ISPF SDSF input output queues changing classes printing confirm or force jobs monitor logs for condition codes.
• Printing forms checks bursting and distribution on IBM 4000 series printer.
• Provide help desk ticketing network monitoring client server backups and network configuration problem resolution.
• Confidential
• Computer Operator Tidal Job Scheduler SME Systems Specialist II
• Computer Operation batch production run processing 100,000 commercial loans through Tidal job scheduler .NET Enterprise application software.
• Each clients commercial loan payment processing is captured and batched by treasury then processed in parallel on client server relational database creating extracts and sent Connect Direct NDM FTP PGP encrypted to data warehouse repository and factored into Acorn project management cost of processing a commercial loan.
• Organized schedules and controlled submission and processing of workflow logic calendars queues variables on Tidal job scheduler job groups and job dependencies for submission of Day End batch processing when treasury closed for the day.
• Monitored the Treasury batch jobs processed against Enterprise financial update for abnormal completion creating Remedy tickets and documenting recovery procedures.
• Followed recovery procedures escalating to appropriate database administration support or applications development for transaction processing replication tape mirror imaging virtualization disaster recovery.
• Restarted jobs at appropriate job step and maintain 99 service level agreement.
• Created and sent extracts through NDM and FTP protocols to meet the service level agreement with our clients.
• When PNC Bank at Midland Loan Services first started using Tidal job scheduler in 2004 there were 6 clients representing 100 billion in commercial loan assets which our team built out constructed designed and maintained the workflow logic growth of 18 clients by 2010 increasing revenues to over 300 billion in commercial loan special serving.
• Each year business owners submitted their holiday schedules for the year and my job was to build calendars for Tidal job scheduler to release the batch processing for each client according to their observed holiday schedule.
• Documented computer operations procedures in Sharepoint and maintained senior management monthly reporting and statistical data analysis.

Confidential

Computer Operator

• Computer Operation batch production tape and print AS400 Computer Operator working part-time for OAOT an IBM contract at Honeywell in Olathe KS.
• The daily AS400 mid-range production run generated reports monitored in Boulder CO by IBM printed, decollated, burst, and distributed maintaining forms inventory spreadsheet system with forklift and pallet jack stocking shelves.
• Worked with IBM converting Honeywell 6250 10 track reel tape library to DLT tape conversion for IBM Total Storage robot TSM ADSM tape librarian RISC 6000 AIX applications engineers programming data retrieval and offsite Iron Mountain vault disaster recovery movement automated datasets into RTD VTD migration.
• Maintained Honeywell and IBM ticketing help desk functions taking user calls and resolving application software issues and documenting ticket escalation.
• Document troubleshooting Active Directory user account advanced Microsoft Windows operating system and Microsoft Suite Word Excel while monitoring server network controller alerts.

Confidential

Lead Computer Operator

• Lead Computer Operator working nights servicing IBM mainframe Zos and midrange AS400 distributed system operations.
• Platforms supported are 9 IBM AS400 OS400 V5R1 CL RPG MQiSeries WebSphere Genesys solutions with ROBOT scheduler BRMS 3494 tape robot librarian connected through Ethernet CISCO router IBM CICS token ring to Rockwell TANDEM VarCti CSG predictive dialer network providing lead loads to Sprint local and long distance telemarketing 70 call centers.
• Support console operations with commands scripts messages and displays. Run all batch processing for customer service call center support and help desk functions.
• Monitor file transfer distribution queues and batch subsystems for application process control.
• Perform system saves, IPL, apply PTF, run file reorgs and reclamation in a weekly maintenance window. Unlock call center environments initiate COMPAS CICS NDM DDM network server processes with hardware configurations.
• Determine hardware and software malfunctions providing support local and long distance Sprint tape vault backup recovery on 7 IBM ES9000 ESA zOS OS390 MVS JES2 TSO ISPF SDSF MAINVIEW VTAM CICS IMS TMS SAN Fiber EMC VSM RTD Storage Tek 9310 11 silo operation.
• Process and monitor UNIX super user shell scripting Legato Networker group client server administration and backup recovery Storage Tek 9310 silo tape storage.
• Perform VERITAS and makesysb tape backup and business recovery on 47 servers Kansas Regional Data Center Sun Solaris, Data General Aviion, RISC 6000 AIX, HP9000 HPUX, and vault procedure.
• Reports are printed and file transfers sent through Connect Direct NDM distribution.
• Work INFOMAN tickets and monitor network and environmental alerts.

Confidential

Computer Operator

• Contract computer operations nights for ADECCO at Gentiva Health Services on IBM AS400 840 OS400 V4R5 Client Access, IBM RISC 6000 AIX, DEC Alpha RISC VMS Openview, Client Extra Compaq NT server network. Duties are to support console operations with commands scripts messages and displays.
• Perform systems backups IPL AS400 PTF reorgs reclamation. Shutdown Unix systems standalone SAVEVG procedures.
• Initiate network server listeners krons tail processes manage alerts and hardware configurations. Determine hardware and software malfunction escalation.
• Ran IBM BRMS 3494 robot ADSM NT system server backups for recovery and vault.
• Process and monitor input output queues GL A/P Billing JD Edwards Dreamwriter applications and Informix Oracle database activities along with all ADSM network server backups in 40 states.
• Perform Connect Direct NDM FTP PGP and EDI BCBS Medicare file transfers.
• Batch processing spooled to AS400 output queues printing 4635 Xerox with distribution.
• Work Expert Advisor ticketing help desk functions taking user calls resolving Microsoft Active Directory user accounts Windows XP operating system and Lotus Notes issues.

Confidential

Computer Operator Network Engineer

• Contract network engineering computer operations position for Alliance Telecom Solutions at Sprint radio GSM 800 bandwidth cellular phone network upgrade to BTS base transceiver station connecting BSC base station controller allowing authenuation ACESS7 CDMA LTE in Bethesda MD migrating all 180,000 customers to Sprint PCS CDMA bandwidth cellular phone network in Kansas City.
• System is CRAY switch CISCO router switch catalyst multiplex NT/Novell Compaq Sun HP Openview Oracle server network with 2 HP9000 T500 HPUX mainframes.
• Support console operations with commands scripts messages and displays.
• Process reboot system shutdown procedures.
• Initiate network server krons listeners tail processes and hardware configurations.
• Determine hardware and software malfunction taking users calls working Remedy ticket help desk functions with vendor escalation break fix repair network server operations.
• Ran Legato 3490 robot Compaq Sun NT systems server backups for recovery and vault.
• Monitor access and privileges switch provisioning Openview alerts USA Today Gannett news messaging cellular applications.
• Process BSCS billing database application pre-bill cycle verification confirmation and Connect Direct NDM file transfer customer billing documents for print insertion.
• Run Appworx scheduler reporting file transfers Connect Direct and Microsoft Outlook Email distribution.

Confidential

Computer Operator Systems Engineer

• Day shift contract systems engineering computer operations assignment for 6 months at Triple I for AIRSYS ATM on IBM ES9000 VSE, AOS, ICCF, VTAM, CICS, CINCOM MRP production run. This is a migration team converting all mainframe functions into client server HP9000 HPUX topography.
• Position entails backup document and transfer of CINCOM database along with Micro FOCUS COBOL source to HP9000 HPUX Netappliance storage and load them as ORACLE SQL modules developing chains on Appworx Unix scheduler toward automation.
• Supported console operations with commands scripts messages displays, ran IBM tape EMC storage array systems backups and Anacomp microfiche.
• Determined hardware and software malfunction ticketing with appropriate escalation.
• Performed ES9000 HMC IPL and HP9000 HPUX reboot system shutdown procedures.
• Initiate CICS online and network server operations. Monitor batch processing input output queues ICCF scheduler AOS automation and work mainframe help desk support.

Confidential

Computer Operator Production Control Job Scheduler

• Operations production control position for KEI Kajax Engineering on IBM ESA ES9000 OS390 MVS JES2 TSO ISPF SDSF Control M SOC VTAM NETVIEW CICS Adabase COBOL source for the Federal Aviation Administration in Kansas City MO.
• Monitored applications batch processing input output initiators classes queues SDSF
• Analyzed system logs for abnormal condition codes within the jobs procedural steps, updated JES2 JCL for Control M restarts and programming escalation.
• Supported console operations with MVS JES2 commands messages and displays.
• Ran STC 3490 system backups for recovery.
• Determined hardware and software malfunction with system administration escalation.
• Performed SYSPLEX CMOS HMC IPL LPARS defrag reorg system maintenance.
• Recycled CICS online intercomms and completes monitoring SYSVIEW performance and tuning relational database queries and dataset updates.

Confidential

Console Computer Operator

• Sprint Console Operator day shift on 22 IBM ES9000, Hitachi, and Amdhal OS390 ESA MVS JES2 VM MAINVIEW TSO ISPF SDSF CA7 VTAM CICS IMS IMF NETVIEW RMM configuration.
• Supported console operations monitoring SMS automation and GRS contention with MVS JES2 commands scripts messages displays performance and tuning.
• Ran systems backups. Determined hardware and software malfunction with escalation.
• Performed SYSPLEX CMOS HMC IPL systems shutdown procedures and configuration.
• Initiated bounce SNA VTAM CICSVS IMS online network regions with SMS system state manager automation.
• Implemented AWOS change record maintenance and performed LLA library lookup updates.
• Each systems SMF DFHSM LOGREC along with database backups continually cycled.
• Network VTAM JES remote lines started and device activations performed.
• Monitored Sprint billing batch applications input output queues classes and initiators.
• Worked with CA7 applications job scheduler automation GRS contention dependencies.
• Each system's MVS JES2 console log gets SDSF analyzed for process control.
• Diagnostics are performed on CICS IMS online contention and abends analyzed with IMF and NETVIEW utilities with INFOMAN help desk ticketing.

Confidential

Computer Operator

• Computer Operator third shift batch production run IA SIS, FAM, FRS, ADS COBOL Micro FOCUS adhoc reporting against INGRES relational database. Systems network infrastructure XYPLEX server CISCO router Hydra bridge Cabletron MMAC multiplex fiber optic LAN.
• Executed batch command line processing on DEC/VAX 6000 510 and testing 4000 500 parallel processed on TK877 Storage Works array under VMS DCL operating system mainframe.
• Supported console operations with commands scripts messages displays. Edited VMS DCL job control parameters in preparation of nightly batch production run of SIS Student Information Systems batch processing producing class schedules grades student loans.
• Executed nightly backups and batch production Student Information System financial master file and billing update while monitoring for abnormal completion code.
• Determined hardware and software malfunction documenting with escalation.
• Worked SIS student information system customer service call center support and help desk functions resolving student UNIX shell account and Windows software issues.
• Ran Unix scripted command line makesysb root and directories daily incremental and weekly FULLSAVE backups on 12 Sun 1000e 2.5 Solaris Unix departmental servers for recovery an vaulted procedures.
• Printed forms bursting, decollating, and distribution maintaining forms inventory management with pallet jack and fork lift restocking shelves.