Systems Voice Engineer Resume

PROFESSIONAL EXPERIENCE

Confidential

Systems Voice Engineer

Responsibilities:

Install and Configure Traders Turrets, Pulse Device and Windows based Trader Applications
Create/Remove User Accounts using IPC proprietary call manager system called Unigy
Troubleshoot circuits, private lines and open connection lines (Hoots) with phone carriers
Configure/Update network equipment such as Media Gateways, VLANs, SIP trunks, etc.
Perform Zone Health checks using WinSCP and Putty.
Apply Windows server 2012 security patches on Dell Servers 620
Work with NICE Recording Systems to update and store recorded traders call

Confidential

Network Engineer/Executive Support

Responsibilities:

Install and configure Cisco vEdge 1000 routers / C3850 - NM-4-1G switches
Configured a switch stack between 2 C3850-NM-4-1G switches
Router and Switches Cisco Hardware & IOS Upgrade, SFP Modules, WAN, LAN, TCP/IP
Patch network drops to network rack and verify connectivity
Ensure UPS (Emerson Network Power, Model GXT4-144VBATT) uptime
Install and configure Cisco Aironet 2802l Access Points onsite
Use Cisco ISE Secure Access Wizard to create a secure BYOD SSID wireless network
Install and Configure Cisco CP-8851-VOIP desk phones / CP-8831-BASE-S V04 speakerphones
Work with Cisco unified call manager to set up VOIP phones, reset voicemail passwords
Oversee functionality of Clickshare (Share screen device) Barco CSE200
Troubleshoot Cisco Telepresence System ASR1001 for Audio/Video connectivity over the network
Install and configure a Panasonic RZ-370 Full HD projector
Troubleshoot various mobile devices/desktop/printers/network issues
Collaborate with staff and outside vendors to resolve complex software application problems
Administer all IT systems and modify systems to improve efficiency
Contact ISP provider in case of network problems and upgrades
Troubleshoot DMVPN Hub and Spoke connectivity problems
Participate in new floor IT equipment installation and configuration meetings
Maintain all network/desktop documentation for hardware configuration and licensing

Confidential

Network Administrator

Responsibilities:

Troubleshot Cisco 4500-X Switch interface for network connectivity problems
Added ports to voice, data and wireless VLANs
Resolved network connectivity issues, troubleshooting, fixing and replacing Cat5e pinouts
Supported Polycom VOIP phones for network connectivity
Installed/Replaced ZyXEL wireless APs on all floors
Setup and configured Cisco ASA 5505 firewalls
Directly supported the in-house service ticket software for non-emergency user related using ServiceNow
Created and managed user accounts via AD, Windows server 2008, DHCP, DNS, E-mail accounts
Microsoft Office Excel, Access, Word, Power Point, Upgrading all desktops and laptops for all users
Hardware and software installation, printers Xerox Phaser, Updates, Patches, Antivirus McAfee
Installed / updated to VMWare Horizon desktop 12.5 on user's computers (Windows based or Macs)
Connected Desktops/Macs to VM Server via a URL address and launched the VM
Used Windows Admin credentials to log in and adjust windows display, sound, drivers, etc. properly
Verify users were able to log into their VMs properly using their windows credentials
Ensured users were able to access their email, network shares, network printers, Internet and installed applications
Worked with Senior Windows Engineer to increase HD space and RAM on VMs upon request by users

Confidential, New York, NY

Network Administrator

Responsibilities:

LAN Support (VLANs, STP, RSTP, DTP, HSRP, VRRP)
Cisco Nexus 5 & 7 k switches, Catalyst 4500 & 6500, N2K FEXs
Cisco NX-OS, Implementations & troubleshooting, Cisco tac case
Assisted Data Center hands and eyes install wide range of network equipment
Monitored and troubleshot network connectivity issues, port performance, CPU utilization, power supply
ACL, NAT, PAT, PPP, CHAP, Frame Relay, DHCP, DNS
Configured VLANs, Spanning Tree, Trunk ports dot1q, Port-Channels LACP
F5 Load Balancer, Created VIPs, SSL Clients Certs/Keys, Health Monitor, http redirection.
Troubleshoot OSI Layer 7 in regards to application latencies and impact on the network performance
Inspect and troubleshoot Layer 2 and Layer 3 MPLS VPN
IP Scheme documentation, LAN Network design
Basic knowledge of IPsec VNP, BGP and MPLS
Troubleshot client EIGRP internal routes when needed
Managed IPcenter ( Confidential ticketing system) to keep track of tickets opened and client’s network inventory