SUMMARY:

• A Data Center Manager with 17 years American experience and 12 years experience, who has served in IT operation and production management roles, SLA’s responsibilities.
• Along with escalation and resolution of level 1,2 and tertiary issues of data security, Power generators, closed CCTV with over 30 cameras by 27x7x365 and Air conditioning and inclement weather with generators switch over issues through bridge line at the earliest.
• Involve in IT Projects Management from beginning to final release into production platform.
• Disaster Recovery and Business Continuity planning and execution and achieved 100 percent results for various empolyers.
• He has vast experience with Console Monitoring OS390 and HP - UX for Production, Test and Development Environments with CA 7/11 Package .
• His career has focused on such skills as HP-UX Servers, Citrix Servers with EMC, San Hitachi 9970 with 19 TB of formatted storage, IMS/CICS/M204/TSO, RACF, DB2, Tivoli (TWS/OPC) and security administration and XML, BI, Unix, Linux, SQL, VMware, ERP Enterprise, Oracle 11g, Control-M (GUI), E2E Support of 150 Systems Software Support.
• He brings expertise in personnel management, system programming and management, budgetary responsibility and employee training.
• Direct responsive and effective operations and maintenance, and ensures customer satisfaction.
• Participates in the annual SOX-IT and PCI audits.
• Change Control Management (Patches upgrade) across all platforms and its budget and vendor contracts Management & IT Procurement & Vendor Management.
• Manage IT Projects E2E from inception planning to production and postproduction realignments in all platforms be it Main Frame, Networking, Databases, IT Governance, Cloud Platforms, Applications documentations and keeping abreast the stockholders.
• Also used Agile Methodology (Scrum Master) to convert IT Applications from Main Frame and Server Based to Cloud Based systems at Confidential .
• Personable individual, whose attitude is positive, pleasant and energetic
• Both written and verbal communication skills are excellent.
• My main Responsibilities are to make sure the CPR System that is consist of over 2000 batch jobs processing on daily basis are completed within set SLA and along with the global IT Operations of ATM, Smart phone (Apple & Android) platforms, Cloud systems, network are managed efficiently in order to meet the SLA of 99.9 is maintained on daily basis across all the platforms.
• I have 3 areas supervisors and 25 IT Personnel reports to me directly.

TECHNICAL SKILLS:

Hardware: HP 00- PA Risc, Itanium rx8620(62 CPU’s), rx2600 (4 CPU’s), rx4640 (8CPU’s), SAN Hitachi 9970 with 18 TB of Formatted Storage, Amdahl 5995, / 4705, /, 580/, 4705, IBM 360, /370, /158, /3830, /3270, /3350, /3380, /4331, /4341, IBM 3090 Model 150E, IBM 9, 250 GIG, IBM RAMAC-2, IBM 9672, IBM 2914, /2501, /3211, IBM Printer 1403, IBM Laser Printers, IBM System-7 MOHAWK Series 21, /3200, Pinger Account Receivable II, NCR 720, /8200, /Comten, STC, CISCO 7200 VXR, BIG IP 1600 Series (F5x3) 4506, 4507R, 3670, /3630, /3430, /8000, HITACHI Cartridge Drive 4790. Z-OS, Hitachi 7700, E, IBM 3194, 3472, 9393, 3480, 3494, 3570, STK 9490, 9310, 9311 Avaya S87 gateway, VP, CMS, IM. XEROX High Speed Printers 4635, Liebert Systems (UPS).OS OS390, Tivoli (TWS/OPC), MVS/ESA/CICS/IMS/DB2/JCL, Oracle, TSO/ISPF/CLIST, Novell, Windows 9x, Windows NT, XP plus Mac platform laptop and desk top.

Software: Veritas Netbackup suite, SMS, RACF, SDSI, Control M/R/O/D/, Irma, File Aid, JCL, VSAM Assist, Connect Direct, Dynam-T/D, NDM, CA-JobTrac, CA1, CA7/11, Cobol, QMF, PANVALET, MFS, SQL, Lotus Notes, MS Office, Remedy, Endeavor Package, Expert Advisor, Working Knowledge of AS400, Knowledge of SAP ‘s Modules.

Utilities: IBM Utilities, Infopac, SMS Utilities, Control M, VSAM Utilities, TSO-Infoman.

EXPERIENCE:

Confidential, Monroe, LA

Senior Systems Applications Support Engineer

Responsibilities:

• MVS/CICS has over 150 regions from productions, testing, quality, Training, development; Web sphere with 6 queue managers and 12 tasks; VM Ware,WAN/LAN set up under Z/OS C with MVS/JCL/JES2 with Console Monitoring for Production, Test and Development Environments using CA7/11 .
• Server 1.7 (VTAM, SNA/SDLC, TN3270, TCP/IP, 16mGB, Token Ring, Fast Ethernet, Gigabit Ethernet, IPX, SPX, SNA/LLC2; Databases DB2, CICS, SQL, Oracle with over 50 plus Instances installed along with D2P1 and D2P2; HP Non-Stop ATM & BESS Applications environment with G06.27 4GB real per CPU (4) 600GB of disks; 1 Token ring interface, 4 10base T4 pert Ethernet Cards 6 100base T single and 2 Gigabit single port Ethernet cards same goes for testing environment with 365/7/24 global Operations with 500 ATM globally provided to serve members. Participates in the bi-annual SOX-IT and PCI audits.
• My main Responsibilities are to make sure the CPR System that is consist of over 2000 batch jobs processing on daily basis are completed within set SLA and along with the global IT Operations of ATM, Cloud systems, network are managed efficiently in order to meet the SLA of 99.9 is maintained on daily basis across all the platforms. Participated in DC/BC activities between prime site (Vienna, VA) and DC site in PA and end result was 100 percent on various independent systems. Tertiary issue are resolved through Bridge Team/s and managed by me the bridge resolution processing & reporting.

  I have 3 areas supervisors, 2 Incident Managers and 25 IT Personnel reports to me directly and also I look into their annual training, IT Operations Payroll Budget, Systems patches upgrades, IT Vendor Management & IT Procurement Management, Personnel Evaluations and Salary recommendations and hiring of new employees and HR personal related issues. Further more I assist in making recommendation in Technology upgrades to IT Director and VP of IT.

Confidential, Greenbelt, MD

Operations Systems Analyst

Responsibilities:

• Data Center Evening Manager provides technical support of desktop, network, windows systems, System2 with HP9000-ls3000 and SAN with EMC, VM Ware, Hitachi 9970 with 18 TB of formatted storage with myriad of servers of Citrix and MQ in excess of over 500 across the company along with Oracle Database10 with 4 production systems and 10 with testing and disaster and backup recovery systems along with over 15 online interfaces under system2. Systems Patches upgrades, IT Vendor Management & IT Procurement Management for entire Data Center.
• Responsible for the Production SLA of entire Data Center Computer Operations 24x7x365 with emphasis on entire Data Center online systems of servers and daily production processing of 40, 000 special letters and statements produced per day.
• Manage on line System2 and Right fax activity and troubleshooting and escalating accordingly with trouble ticket with Remedy. Participates in the annual SOX-IT and PCI audits. Accessed and Console Monitored the MVS/CICS/DB2 with MVS/JCL/JES2 Hybrid Systems for all environments.
• Also Managed outside IT Vendors like HP, Cisco, Avaya, EMCOR & Generators & Electrical, Halon Vendors. Furthermore, Single handedly managed all the systems changes on all Platforms like UNIX, SQL, Oracle, System2 online system, Oracle, Windows & Point Sec, UAT, SIT & DEV environments and Distributors changes since covering the Data Center from 7PM to 7AM.
• Participated in the testing of Continental Cluster environment under the Continuity Business and Disaster Recovery plan between Greenbelt, MD and Des-Moines, IA Data Centers utilizing HP service Guard Clusters and Cisco Big IP 1600 Series (F5x2) to provide uninterrupted access of System2 to Canada and USA access users like all the top 5 credit rating companies like Experian.
• Participated in evaluation of product such as Aperture for Data Center inventory. Omnibus survey questionnaire preparation participation every year.
• Participated in the expansion of the data center and facilitated the ramp with Bio-Smart technology access system. Manage over 20-25 SDX tapes on a daily basis under VERITAS and liaison with HP, Avaya, Corporate IT Auditors and Vault offsite contractors. Responsible for systems reboots and Halon activated system in case of fire. Responsible for weekly and monthly updates on all servers and its reporting. Participated in disaster recovery drills with Des-Moines, IA Data Center resulted with 100 percent recovery. Implement change control and liaison with higher management such as director of MIS, Hardware, Network, Desktop, Database groups to abreast with latest patches and upgrades. Provide reports and detailed presentations as requested. Provide on call support for systems2 users over 10, 000 with prompt resolution such as unlock account and new password using PS/SQL commands. Also guided user community on MS Dynamics and CRM Supporting Systems.
• Directly reports to VP of IT Technology.

Confidential, Baltimore, MD

Senior Computer Systems Analyst

Responsibilities:

• IT Production Control Operations in demanding Mega Data Center with fast changing multi-platform environment with over 150 Applications systems utilizing various platforms with System Console Monitored such as M204, CICS, NDM, MVS/JCL, VM Ware, SAS, CA7/11/1, Tivoli (TWS/OPC), DB2, Oracle.
• Mentoring and training to users and subordinates.
• Well versed in setting up Job Stream for various applications in Control M&R with scheduling & Restart built in procedure & codes. Also hands on with all IBM Utilities, JCL & VSAM Utilities technical liaison with CMS Government (GS-15, 14, 13 and 12) on all application systems namely DSY, FAC, EDB, MBD, NMU, GHP (Major Applications of CMS). IBM Tivoli SM administration.
• Participated in Disaster Recovery and Business Continuity using dual vendor hot sites at New Jersey and Virginia. Resulted 100 percent accuracy of data. Omnibus survey questionnaire preparation participation every year. Systems patches upgrades to all platforms.
• Participated on OPC to TWS conversion.
• Provided 99.9 percent availability of all on-line systems such as M204, CICS and IDMS.
• Provided recommendation on Systems Allocation and Human Resources issues to higher Management.
• Documentation of Solutions and Procedures within the Department.
• Provided Technical review of JCL for new systems; and made enhancements.
• Restored backup policy and future expansion planning.

Confidential, Reston, VA

Senior Technical Support Specialist

Responsibilities:

• Provided Data Center Management using management skills, MVS, IBM OS390, JCL/Control M&R and other demand IBM Main Frame utilities.
• Studied & analyzed the system design & implementation of solutions as per client’s requirements. IT Vendor Management & IT Procurement Management.
• Implementation & management of mainframe activities. All systems were console monitored for Production, Test and Development Environments under MVS/JCL/JES2, CICS, DB2 with CA7/11 plus Control M/R.
• Management of three employees on staff. Bridge team formulation for tertiary resolutions
• Lead the team of Operations in DC/BC activities on all applications via Arizona Data Center and Reston, VA.
• Achieved 100 percent identical records counts. IBM Tivoli SM administration.
• Trained 7 Computer Specialists on NBC’s Protocols and FFS Procedures.
• Responsible for configuration and capacity planning, during all conversions.
• Reviewed and evaluated Control-M&R, for addition to system.
• Proposal writing.
• Managed conversion from CA7 and 11 to Control-M&R Maintained of client activities for over 9000 in House Production Applications of various Confidential Bureaus.
• Participated with Internal and External IT auditors on FFS Applications and Systems Security.
• Provided Technical support to the client training to users and subordinates. Documentation of the solutions. Conversion from old systems to new systems.
• Also looked after IT Vendors Management and Procurement for entire Data Center and systems patches upgrades to all platforms.

Confidential

Assistant Chief of Production Control (Computer Specialist)

Responsibilities:

• Provided training and guidance of staff and users
• Managed TLMS Librarians for vault and offsite media movement authorization.
• Implementation of systems security. Documentation of the solution. Controlled hardware inventory
• Handled billing for 16 regions using IMS, CICS and DB2 technology under the Ministry of Post, Telegraph & Telephone of the Kingdom of Saudi-Arabia.
• Studied & analyzed the system and SDLC.
• Responsible for governing all operations and production areas.
• Implementation & management of mainframe activities.
• Performed production & operations troubleshooting.
• Full responsibility for disaster recovery, for 30,000 data sets. Also performed all applications DC/BC between Jeddah, KSA DC/BC site and Riyadh, KSA host site. 100 percent success on all platforms.
• Performed DASD Management functions such as restoration of datasets, Files, GDG Datasets, build indexes on volumes, initialized volumes,
• Managed the vendors for Data Centers construction in Riyadh and Jeddah. Participated from the start (vendor bids and selection and then construction and then laying out the features of IT Data Center1
• With uptime management scale for backup data center rolls out in Jeddah after construction.
• Prepared HDA replacement on devices 3380, 3390 and 9345 DASD utilized. ICKDSF, DFDSS, DFHSM and IDCAMS utilities. FDR/ABR for reporting, daily, weekly and monthly backup of DASD.
• Managed DASD allocation and availability of space for all environments.
• Restored tape, cartridge, test, and production datasets and systems patches upgrades to all platforms.
• Initialization of new cartridges and replacement of tape dataset to cartridge dataset.
• Responsible for all security administration, full library for production and operations,
• Managed RACF profiles of Production and Operations Libraries. Interfaced with Ministry IT auditors.
• Responsible for complete proposal and evaluation of new billing system to facilitate more expedient performance. New system, with 7-tape drive, was adopted.
• Responsible for configuration and capacity planning.
• Supervised installation of new billing system. Coordinated with the top management and liaison with consultants from Nor-Consult, AT&T and Ministry of PTT auditors. IT Vendor Management and IT Procurement Management for entire Data Center.

Confidential, Houston, TX

Lead Computer Operator

Responsibilities:

• Provided online reporting systems and billing. Handled more than 400 clients.
• Documentation of the solution.
• Console monitored IBM DOS/VSE plus MVS/JCL/JES2 multiple systems for all batch applications and online credit reports along with IBM Utilities, JCL resolutions with jobs submission and management via CA7/11.
• Supervised 5 staff employees.
• Controlled hardware inventory. Made recommendations for new systems
• Implementation of billing system. Coordinated with the top management. Reported to the Lead Manager.