PROFESSIONAL SUMMARY:

Performance - driven and customer-centric Information Technology Executive with over sixteen years of progressive experience and success developing talent, executing operational strategies, and leading support and development teams to implement cutting edge information technology solutions to address and promote business objectives. Extensive hands-on experience leading operations for all aspects of Technology, including enterprise network systems, database administration, help desk operations, application development, and support.

AREAS OF EXPERTISE:

Solid IT Knowledge, Team Building, Project Management

Managing, developing, mentoring, supervising staff and other professionals or vendorsRouter and Switch Troubleshooting using OSI Model routing

Performance Measurement Vendor Management, Training and Teaching Experience

Tech Support Multi Level Troubleshooting, Good Interpersonal skills

TECHNICAL SKILLS:

LAN, WAN, Wireless, VoIP and PBX knowledge Operating Systems: Windows and MAC OS

Network Design and Implementation Windows Servers (2019, 2016, 2012, R2 2008, 2003), Fileservers.

Server Room Management VMware ESXI (5.0, 5.5, 6.0, 6.5, 6.7), Desktop Virtualization TechnologyFirewall (WatchGuard, SonicWALL, PFsence), and Web Technology Experience Cloud Technology

Nessus VSS, Splunk, Forcepoint, Office 365.

Malwarebytes and Symantec enterprise anti virus. The KACE Systems Management Appliance.

WORK EXPERIENCE:

Confidential, St. Louis, MO

Network Administrator

Responsibilities:

• Migrated Court servers from Novell server to Microsoft Windows 2012 r2.
• Managed courts servers (windows 2008, 2012, 2012 R2, 2016, and 2019). Installed and configured Courts Active Directory (AD), DNS, Group Policy (GPO), Print Server, and Firewalls and helping end users.
• Installed, configured reports and alerts, and managed vulnerability scanning thru Nessus Scanner, Splunk, and Remediated vulnerabilities and fixed problems.
• Implemented and maintained firewalls, series switches (HP, Dell, Cisco) and security appliances. Troubleshooted and implemented patches and updates by using special software KACE - to windows servers, and end user computers. Created and managed courts FileServer for data. Created special permissions for users folder and files.
• Upgraded and expanded network systems and their components; built server systems and installed into racks.
• Installed and managed VMware ESXI 6.0, 6.5, 6.7, migrated physical servers to virtual pc’s (p2v and v2v), updated and troubleshooted all VMWare products. Managed vSphere.
• Migrated courts email from Lotus Notes to MS Outlook, administered Office 365.
• Created and implemented special script for Robocopy of large amount of data to AO cloud.
• Installed, configured, and managed courts Forcepoint proxy server.
• Worked with IOS, Phones, Ipads, Chromebooks, Laptops, and desktops. Experienced on Malwarebytes and Symantec enterprise anti virus.

Confidential, St. Louis, MO

District Network Administrator/ IT Manager

Responsibilities:

• Implemented and maintained each GSA district buildings with LAN s and WAN s network, switches (hp, cisco), and routers (cisco, rukus) and fiber optics internet and PBX or VoIP telephone system. Connecting classrooms with LAN cabling and WIFI. Performed Routing and Switch Troubleshoots, used OSI Model routing and also performed troubleshoots on VM servers and Active directories.
• Provided strategic technical direction for the IT team at GSA School district in defining standards and performance metrics; established report and credibility with department heads; directed advanced technology initiatives. Managing projects, renovations, and implementing remediation to vulnerability scanning.
• Spearheaded the success of an IT projects to renovate 4 K - 12 schools with IT structure in St. Louis.
• Maintained communication with support staff to identify and resolve product issues, and handled customer escalations quickly and efficiently, leading to high customer satisfaction and retention rate; coordinated product orders.
• Researched technical problems/issues to streamline future user requests, followed up with users and technical staff to ensure problem resolutions and customer satisfaction.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements; recommended architectural improvements, design solutions and integration solutions.
• Troubleshot incidents by recording detailed information from the client and communicating it to the correct department for further assistance; documented all server and network problems and other unusual events in detail.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Served as Customer Advocate, presenting their issues to our organization; collaborated with different departments to push, correct, or drive the clients request and ensure they receive full value in our suite of services.
• Managed firewalls (WatchGuard, Sonic wall, PFSence), network monitoring and coordinated server monitoring both on- and off-site.
• Implemented and maintained firewalls, series switches and security appliances.
• Upgraded and expanded network systems and their components; built server systems and installed into racks.

Confidential, Peoria, IL

Network Administrator & System Admin

Responsibilities:

• Maintained the school's Network and Classroom technology.
• Provided desktop support to staff, including problem resolution, root cause analysis while working with Help Desk support and external departments to ensure adherence to strict SLAs.
• Troubleshot and maintained all networking devices and infrastructure across the school building including switches, routers and firewalls; implemented and maintained firewalls, switches and security appliances.

Confidential, Cincinnati, OH

Network Administrator & System Admin

Responsibilities:

• Mitigated downtime and ensured optimal performance of supported applications by performing preventative maintenance, root cause analysis, and verifying the integrity and availability of all hardware and networked systems.
• Installed, configured, maintained and supported Windows 2003/2008 R2 Servers.
• Managed Active Directory/AD DS User accounts, Organizational Units, Group Policy Objects, DHCP Server, DNS, RRAS, Terminal Servers.
• Improved help desk results by updating job knowledge, tracking and understanding emerging practices and standards, participating in educational opportunities, and maintaining personal and professional networks.
• Deployed Network Printers to the network with static IPs for distributed printing solutions via GPO with Print Management.
• Installed and deployed Symantec Endpoint Protection Manger/Client on Windows Server/Client Environment.
• Configured and installed SonicWALL SSL VPN Devices to corporate networks for mobile user access.

Confidential, Columbus, OH

Network Administrator & System Admin

Responsibilities:

• Implemented and maintained firewalls, switches and security appliances.
• Visually inspected temperature sensors to maintain health of servers and network devices.
• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Kept up - to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
• Documented all server and network problems and other unusual events in detail.
• Upgraded and expanded network systems and their components.
• Administered hardware/software upgrades, installations, repairs, and completed configuration of PC's and related peripherals; utilized advanced root-cause analysis to diagnose system hardware and software problems.
• Managed Windows Web servers
• Maintained Company's online store front

Confidential

Network Administrator and System admin

Responsibilities:

• Researched and built custom Desktop PC, Server and Systems by following detailed and specific build plans.
• Effectively managed multiple client requests, troubleshot computers and laptops problems, installed IT equipment and performed on - site testing of newly installed equipment.
• Provided on-site and remote support to clients in order to diagnose and resolved a wide range of software, hardware, and network issues.
• Recommended architectural improvements, design solutions and integration solutions.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.