SUMMARY:

• IT infrastructure specialist with proven expertise of over 10 years in enterprise IT infrastructure, tools and applications, across areas of job scheduling, automation, monitoring, server management and configuration, event management, identity management, reporting, asset discovery and service management.
• Have worked on implementation, administration and support of a wide array of products like Confidential Tivoli Workload Scheduler, HP Open View, BMC Remedy, Nagios, SolarWinds, HP Server Automation, HP Business Service Management, HP SiteScope, HP Service Management, HP Service Health Analyser/reporter, HP Discovery & Dependency Mapping Inventory, HP Universal Discovery, Confidential License Metric Tool, HP Asset Manager. Open to Manager, Solutions Architect, Lead and Consultant positions in my areas of expertise.
• Provide hardware recommendation and sizing for new TWS setups in order to meet the client specification and requirement, and based on Confidential best practices
• Provide time and resource estimation for projects involving new builds as well as overall and component upgrades
• Provide technical consultation, roadmap and delivery of projects for replacing other scheduling tools (BMC Control - M, CA Autosys, Dollar Universe & Stonebranch) with Confidential TWS and vice-versa
• Performing requirement analysis, conceptualizing the architecture layout, creating the architecture diagrams and getting validations from Confidential for the same
• Provide TWS licensing information and requirements ( Confidential PVU based licensing)
• Perform comprehensive product install and configuration of components such as MDM, BDM, DWC, FTAs, Dynamic Agents, Command Line Clients and Extended Agents etc. across different platforms such as AIX, Linux, HPUX, Solaris, and Windows. This would also include configuration of the databases (Oracle, DB2 or SQL Server), as well as setting up reporting and auditing features, high availability, load balancing, clustered agents and disaster recovery configurations if and as required
• Setting up and configuring global TWS security including single sign on and use of multiple repositories for authentication, creation/modification of the TWS security file and setting up console access.
• Creating and configuration event rules to facilitate event based scheduling if required
• Creating jobs and jobstreams and other workload objects as required, assisting/coordinating development teams with creating the same using both composer command line interface as well as the Dynamic Workload Console
• Patching of existing product components and install of fix-packs
• Assess existing TWS infrastructure for any vulnerabilities, issues related to performance, reliability, scalability and provide resolutions for them
• Integrating TWS with external applications
• Creating documentation for TWS implementation, administration, designing workload and other support activities.
• Training teams to use the product in capacity of an administrator, operator or workload developer
• ITSM expert and with proficiency across incident/problem/change/release management processes and deep knowledge of service management tools like BMC Remedy
• Highly experienced in providing end-to-end Infrastructure administration and production support
• Known for my good track record of providing excellent deliverables
• Excellent communication skills, both verbal and written
• A very avid and fast learner with a keen interest in the latest cutting edge software technologies and platforms, I adapt quickly to new environments and products with ease and from ground running

TECHNICAL SKILLS:

PLATFORMS: Wintel, LINUX, AIX, HP-UX, SOLARIS

MISC: Excellent working knowledge and concepts of cloud computing (AWS, Microsoft Azure, Private clouds), databases, networking, virtualization, messaging, software packaging, bash/shell/PowerShell scripting, containers and server essential.

EXPERIENCE:

Confidential, Cary, NC

Senior Cloud and Infrastructure Services Consutant

Responsibilities:

• Providing consultation services to Confidential ’s global Confidential TWS engineering and operations team in areas of product upgrade, day to day administration, best practices and chronic issue resolution.
• Implemented resolutions for long pending issues related to noise and performance tuning.
• Designed the architecture for next major product upgrade to version 9.5.

Confidential, New York City

Consultant

Responsibilities:

• Confidential Tivoli Workload Scheduler, Batch & PowerShell Scripting, Microsoft Windows Server 2012 R2, Microsoft SQL Server, BMC Remedy ITSM
• The actual build was completed in extremely short time with almost no existing in house TWS

Confidential, Atlanta

Project Lead

Responsibilities:

• Supervising multiple projects including the day to day incidents and changes that come introubleshooting of the various tools and applications, maintaining availability of the entire applications infrastructure.
• Interfacing with business units and stakeholders to understand any custom requests that come in.
• Working closely with system administrators, dba’s, application developers and other application teams to ensure that the infrastructure availability is high and requirements are met.
• Customizations and automation via scripts. Customized reporting and performance analysis and service improvement
• Designing architecture for upgraded automation and service management infrastructure
• Creating roadmap for new projects, capacity planning, designing support process and teams, costing, preparedness for software audits and SOX audits
• Reporting to the client’s senior leadership
• Confidential Tivoli Workload Scheduler, Confidential License Metric Tool, HP Operations Manager for Windows ( OMW ), HP Sitescope, HP Discovery & Dependency Mapping
• Inventory, HP Server Automation, BMC Remedy ITSM, HP Asset ManagementHP uCMDB, HP Server Automation, HP Universal Discovery

Confidential

Team Lead

Responsibilities:

• Working on the day to day incidents and changes that come introubleshooting of the various tools, their agents, maintaining availability of the entire ESM Infrastructure, automation via scriptsreporting and performance analysis and service improvement
• Confidential Tivoli Workload Scheduler, Confidential License Metric Tool, HP Operations Manager for Windows ( OMW ), HP Sitescope, HP Discovery & Dependency Mapping
• Inventory, HP Server Automation, BMC Remedy ITSM, HP Asset ManagementHP uCMDB
• Got an appreciation certification for the excellent comprehensive support provided

Confidential

Team Lead

Responsibilities:

• Engaged with the client's ESM & Remedy Administration Teams to provide application support and administration to the various users/units.
• Confidential TWS 8.5 - Monitoring, Troubleshooting, Administering, Training Users on TDWC & JSC.
• BMC Remedy ITSM 7.6 - Change, Incident, Problem, Release & Asset MgmtFlex Remedy Training, Manually training new users for Remedy.
• The turnaround time for an incident related to Remedy has been reduced
• Considerably because quick RCA and resolution.
• Troubleshot a complex TWS Agent related issue which could not even be resolved by the vendor Confidential