Oim Support Administrator Resume
Farmington, CT
SUMMARY:
- 6.5 years of experience in IDM Administration and Technical Support for Enterprise Application system.
- Experience in Directory Service, Oracle Identity Manager, Identity Governance’s suite 11g essentials, LDAP, Workday, SSO, Active Directory, Mail Exchange, MIIS.
- Trained in SailPoint IIQ with support work experience.
- Experience in Life cycle management, Role based Access control, Password management.
- Experience in working with the applications integrated with Azure Active Directory and LDAP using Single Sign on.
- On - board catalogs for approval workflow process to track the request.
- Configure Access Request catalogs in Oracle Identity Manager Design console for users to provision and revoke access.
- Experience in server restart of OIM, WebLogic, SOA, LDAP, MAIL Exchange and Access manager.
- Good knowledge in writing queries in SQL database using Oracle SQL Server.
- Well experienced in log analysis and problem solving techniques for provisioning and reconciliation events.
- Proficient at writing Test cases and User stories in JIRA for migrating sun OIM to OIM 11G R2.
- Strong experience in Positive/Negative/Unit/Regression/System Integrated testing in OIM.
- Perform functional testing on connector components for provisioning and reconciliation of process tasks and filed bug reports.
- Strong working knowledge on ITIL based tools BMC remedy and Service now for managing Incidents, Problem Management, Change Management and catalog task processes.
- Experience as a SCRUM Master in an Agile Methodology.
- Expertise in Problem solving and Tracking Bug Reports.
- Supported 24*7 basis on-call support projects.
- Capability to adapt New Tools and Applications.
TECHINCAL SKILLS:
Functional area: Identity and Access Management Sun Identity Manager, Oracle Identity Manager (OIM) 11G R2, Oracle Access Manager (OAM), Oracle Design Console, SailPoint IIQ.
Directories: Microsoft Active Directory (AD), Oracle Internet Directory (OID), Sun One directory server (LDAP).
Application/ Third Party Products: LDAP, SSO, Active Directory, ARS, Workday, Microsoft Exchange, Ping Federation, MIIS.
Query Language: Oracle SQL, Microsoft SQL
Operation System: Windows, Linux, UNIX - Solaris
Other Supporting Tools: Soap UI, JIRA, ALM, Softerra Browser.
Work Around Environment: Production, QA, Stage and Dev
Ticketing Tools: BMC, ITIL, Service Now
RELATED EXPERIENCE:
Confidential, Farmington CT
OIM Support Administrator
Responsibilities:
- Supporting as a Level 3 technical expert in Oracle Identity Manager for customer and client requests
- Trained in SailPoint and supporting enterprise users for phase 1 project.
- Experience with trusted and target systems like Workday, AD, Exchange, LDAP, and supported SAP in the user life cycle management.
- Experience in role based provisioning and de-provisioning of accounts for the enterprise systems.
- Managing different users like Employees, customers, consumers, Suppliers across multiple BU’s.
- Managing application accounts and provide special permissions to the users based on ACI policies.
- Experience in SOA process for the Approval Workflows.
- Loading bulk employees from flat-file and loading bulk Contractors defined in custom scheduled job.
- Administer Systems and operation for production servers, staging servers, and database servers. Monitor server status and checks logs on daily basis, and troubleshoots errors.
- Identifying issues in current system and raising ALM to fix bugs.
- Performing log analysis to provide Root Cause Analysis of failures and propose permanent solutions.
- Implement enhancement request as part of requirement from end user/customer.
- Well trained in supporting workflow process for executives.
- Applying patch on LDAP server as part of change activity.
- Documenting operational and troubleshooting guidelines
- Experience in handling escalations, Emergency Change and high priority issues to meet SLA’s in the production environment using Service Now Tool.
- Working in 24/5 rotational on-call support.
- Strong communication skills and ability to work with multiple teams from both technical as well as non-technical backgrounds.
- Knowledge transfer to Identity Management team for daily tasks.
- Adhered with Security & Compliance concepts.
Tools: Oracle Identity Manager 11GR2, SailPoint IIQ, LDAP, Active Directory, Remedy, Oracle SQL Developer, Service Now, Softerra Browser
Confidential, Atlanta
OIM Administrator
Responsibilities:
- Supported migrated version of Oracle Identity Manager Products.
- Experienced in provisioning and de-provisioning of user accounts.
- Rebooted servers, monitored and troubleshoot Oracle Middleware Products.
- Managed Users and triage issues in user access provisioning, de-provisioning, Authentication.
- Worked and fixed issues related to LDAP and Active Directory.
- Troubleshoot issues related to failures on home drive creation, password synchronization and application access.
- Resolved issues related to Approval workflow for the creation of user accounts and role based access management.
- Involved in the Production support calls for bug fixing.
- To maintain and update technical documentation for support related activities.
- Worked on Change Management Process for major changes in the production environment.
Tools: Oracle Identity Manager 11GR2, Oracle Middleware products, LDAP, Active Directory, Service Now, Oracle SQL Developer.
Confidential
Oracle Identity and Access Manager Consultant
Responsibilities:
- Managed and leaded a team for daily support activities and tasks.
- Worked on Oracle Identity Governance project for Access Request and Approval Workflows.
- Worked on incidents and change management on service now ticketing tool.
- Scheduled maintenance to restart all OIM, OAM related servers and its instances.
- Generated and renewed the for web gate and restarted OAM servers.
- Applied patches on OHS server for security reasons.
- Problem solving and leadership skills gained through my work experience.
Tools: Oracle Identity and Access Manager 11GR2, Oracle Middleware Products, LDAP, Active Directory, Soap UI, Service Now, Oracle Identity Governance.
Confidential
Oracle Identity Manager Engineer
Responsibilities:
- Coordinated with developers to know the functionality of migration process in all phases.
- Performed user management like creation, Adding/upgrading resources, Lock/unlock- Enable/Disable Users and Deletion of user accounts.
- Prepared unit test case and system integrated test case for the migration of sun IDM to OIM 11G R2.
- Tested end to end functionality testing scenarios for all possible test case in OIM console while upgrading to OIM 11G R2 for different kind of users like HTR, Service accounts and third party accounts.
- Performed Batch Processing Test in Schedulers for all possible scenarios.
- Tracked test results and update bugs in JIRA tool for developers to fix the bug.
- Performed bulk load user creation and deletion process.
- Worked on provisioning the attributes of users from OIM to the target provisioning system of Active Directory, LDAP on production environment.
- Created email notification template in multi-languages for associated users and managers, while changing their user status.
- Performed functionality testing on scheduler task for creating, viewing, enabling, disabling and deleting the scheduled jobs in Oracle Identity Administration.
- Worked on SAML 2.0 for third party users provisioning and reconciliation.
- Created onboarding Catalogs in OIM and configured approvals workflow to track the request.
Tools: Oracle Identity Manager 11GR2, LDAP, Active Directory, Oracle Identity Console, Oracle Identity system Administration, Oracle Design Console, Soap UI, Oracle SQL Developer, JIRA
Confidential
L2 LDAP ADMINISTRATOR
Responsibilities:
- Configure, upgrade, troubleshoot and maintenance of the LDAP servers, responsible for holding all user LDAP information, authenticating and providing authorization for various LDAP based applications.
- Set replication agreements, modified schema’s as per the process requirement.
- Worked extensively with LDAP groups, roles in terms of setting them up, updating them and troubleshooting.
- Worked on setting up password policies for users in LDAP. Also, created several ACI’s to provide secure access to client systems.
- Well experienced in renewing expired s and enabled SSL on the LDAP servers for providing secure transactions to clients.
- Worked on diagnosing high load issues with the LDAP servers and worked actively with Sun Support to resolve the issues.
- Running Diagnostics on the OBLIX servers, creation and deletion of access gates and web gates using Oblix Netpoint console.
- Working with the client teams to setup webgate plugins on the application server end. Also coordinated with them for troubleshooting and renewing s.
- Checked and monitored Virtual memory in Oblix servers. Assisted in setting up monitoring for Oblix servers in terms of virtual memory alerts, disk space alerts etc.
- Performed various maintenance activities like clearing runs in MIIS, running full synchronization runs periodically and ensured that the server is updated with the latest patch.
- Won best performance from the client twice for outstanding work in solving issues and appreciations from highly satisfied customers.
Tools: Sun One Directory Service 5.2, Unix Servers Solaris 10, LDAP, Active Directory, Oracle Access Manager, OBLIX servers, SSO Servers, MIIS,BMC Remedy, Textpad ++,Oracle SQL Developer.