IT Support Engineer Resume

SUMMARY

Accomplished System Engineer withhaving good experience managing Server, Desktop (Mac, Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and Performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled Problem & troubleshooting comfortably Managing Systems

PROFESSIONAL EXPERIENCE

Confidential

IT Support Engineer

Responsibilities:

Working on various OS platforms like MS Windows, Apple Mac.
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Responsible for diagnosing & resolving hardware, software & end users problems
Troubleshooting user issues including account lockouts, password resets, and printing problems on a daily basis.
Ability to work without supervision and to take initiative.
Efficient problem solving and multi - tasking abilities
Strong work ethics, initiative and troubleshooting skills
Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users Setup
Responsible for Vendor Management for Support of Hardware and Software.
Installation and configuration of various Software like - Windows (till date all released flavor), Apple Mac (till date all released all flavor), Firefox, MS Office, JAVA, VPN, Open-office, Windows Update, and Antivirus Software.
Configure e-Mail client like- Thunderbird, MS Outlook, Outlook Express etc.
Responsible for all Desktop and Network related issues.
Generating leads in sync with the organizational requirements
Maintain the firewall and security policies
Setting up new users accounts and profiles and dealing with password issues within Active Directory, Added, maintained and removed objects within Active Directory
Installing Operating System Windows XP, Windows Vista, Windows 7,Windows8, Windows8.1, Window 10 and Mac Os 10.5,10.6&10.7.lion,
Responsible for diagnosing & resolving hardware, software & end users problems
Requesting and coordinating vendor support,

Sr. IT System Support Engineer

Confidential

Responsibilities:

Resolve the problems to ensure a timely resolution through the Quality of service to meet SLA targets
Mentoring Junior Staff, Microsoft Office, Mobile Devices,Outlook,Problem Solving Second Level
Ability to be clear & concise when explaining technical procedures to customers.
Requirements to install the client /server system or Active Directory
Ability to work well in a team environment& well under pressure.
Making & deleting Active Directory user & accounts..
A positive attitude towards customer service.
Software and Hardware Troubleshooting
Problem-solving skills
Excellent customer facing skills
Technical and analytical skills
Working Independently
Patience

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