SUMMARY

• I am an Information Technology professional with 7 years of varied in depth knowledge, skills, and experience. I possess multiple skills covering many fields including, Wifi Network and Desktop Support, Network Administration, Inventory, Asset Management and Site Survey Analyst.
• I am organized, personable, well regarded for strong interpersonal skills, and passionate within my field. I excel within divers roles as a team leader or player.
• I have a long list of corporate achievements that I would be pleased to present.

TECHNICAL SKILLS

• NMS Specialist, Ehealth, Unicenter NSM
• OSPF, EIGRP, and RIP.
• Vlan, VTP and Wireless.
• ATM, Frame Relay, P2P.
• WAN / LAN architecture and VOIP network architecture
• Cloud computing (Amazon EC2), Apache HTTP Server.
• Server Hardware Technology, UNIX, SQL, LANs, WANs.
• VMware, Windows Server 2003, Windows Server 2008, Active Directory Group Policies, TCP/IP, DNS.
• UNIX / Linux /Windows NT / 2000 / XP/ Vista/ 7 /8 /8.1 and windows Server, etc.
• Programming and maintaining proprietary applications using Visual Basic, SQL, Java, etc.
• Providing ongoing service, repair and maintenance of varied CCTV systems within the area.
• Knowledge of Software Testing Process.
• Hand on Experience QXDM, JDSU, TEMS, XCAL and XCAP.

PROFESSIONAL EXPERIENCE

Confidential, NY

WIFI Engineer

Responsibilities:

• Experienced in Recommendation of sites for rollout and generate list of cells for expansion and Utilization of software tools such as AirMagnet for Pre and Post - Survey Design
• Good knowledge in site survey, design, and preparation of technical specifications with detailed engineering plans for BTS (Macro, Micro, Pico, and Extenders).
• Radio Frequency Identification (RFID) vendor evaluation, and designing for WLAN.
• System Operational Verification Test (SOVT) for LAN/WLAN Networks to include QA and QC of WLAN configurations.
• Provide documentation and support for site-installation engineers of equipment to be installed.
• Experience working with major Wi-Fi OEMs to optimizing live networks and manage roadmaps for future capabilities.
• Experience network field supporting and designing Local and Wide Area Wireless Networks.
• Experience working with tectrac, MyWorld and Google earth pro
• Familiarity with network protocol and network analyzers such as Sniffer, EtherPeek, EtherReal, OmniPeek, Airopeek, Wireshark.

Confidential

Associate RF Engineer

Responsibilities:

• Performs advanced monitoring and review of radio network Key Performance Indicators (KPI). Participates in the development of inter and intra team processes for system performance.
• Serves as KPI subject matter expert in order to improve network performance. Monitors statistical network performance data. Collects, processes and reviews drive test data.
• Works with the operations team to troubleshoot site network problems. Reviews data to assist with determining cause of faulty equipment. Addresses customer and employee complaints received through Information Analyzer and *811 (#fix) applications.
• Works with other RF Engineers to evaluate and resolve issues. Updates databases with resolution or actions taken.
• Performs coverage, capacity, and performance activities. Participates in developing internal process used for radio network design. Participates with federal, state and local jurisdictions to ensure regulatory and zoning compliance.
• Performs development, testing, and validation of RF feature plan proposals. Provides input in defining implementation guidelines for approved new features and technologies.
• Effectively applies RF principles to performance activities. Serves as subject matter expert on GSM/GPRS/EDGE/UMTS and emerging technology theory.

Confidential, NY

Network Support Technician

Responsibilities:

• Design and implement Support Wireless Access Point Installation for SWAN (state wide area network) For City of New York (Manhattan).
• Perform Indoor and Outdoor Wireless Access Point, Site Survey for identify to install Access Point.
• Using Tool for Site Survey InSSIDer, Ekahau, Air Magnet, Omnipeek and Cisco Spectrum Analyzer Expert And Support Access Point Configuration Problem.
• Providing ongoing service, repair and maintenance of varied CCTV systems within the area.
• Monitored and resolve tickets using the Service Now ticketing system as submitted across multiple offices and states.
• Improved current processes and spearhead projects and allocated resources as needed.
• Made sure that all knowledge bases, policies, standards, inventory, and install sheets were up to date; in addition to monitoring department objectives to reallocate workloads.
• Rolled out software and hardware to employees as well as setup and troubleshoot personal and network printers.

Confidential, Atlanta, Georgia

IT System Administrator

Responsibilities:

• Provided User administration (setup and maintaining account), Maintaining system, Verify that peripherals are working properly
• Quickly arranged repair for hardware in occasion of hardware failure, Monitor system performance Created file systems, Install software, Create a backup and recovery policy
• Monitored network communication,
• Updated system as soon as new version of OS and application software came out
• Implemented the policies for the use of the computer system and network, Setup security policies for users, corporation’s employees and senior officers.
• I provided second and third level support and technical end-user training and troubleshooting for Microsoft Office, email, data security, administrative products and other desktop software.

Confidential

System Support Engineer

Responsibilities:

• Troubleshooting, mitigating, and repairing hardware issues in systems and individual subsystems (such as RAID, Network, disk, memory, CPU, motherboard, and others).
• Troubleshooting, mitigating, and repairing software issues including the interaction of various operating systems such as RHEL/Centos, Ubuntu/Debian, SuSE/OpenSuSE and Windows Server file systems such as GlusterFS and Lustre ; network fabrics such as InfiniBand and 10GbE; and their interaction with the various firmware revisions of hardware components attached to the system .
• Performing "first response" during scheduled off-hour times to quickly mitigate outages and return the customer system to a nominal working state .
• Prioritizing workload to maximize productivity and minimize customer downtime .
• Tracking issues in a trouble ticketing system (Request Tracker and/or others).
• Installation automation and other functions.
• Assembling systems from component parts, developing and performing diagnostics tests.

Confidential

Equity Trader and Online System Support Associate

Responsibilities:

• Resolved time-sensitive day-to-day trading issues including: break/fix trades, position monitoring, customer FIX messaging issues and AT/IOI issues.
• Coordinated, implemented, deployed and supported daily application level changes.
• Provided daily operational support of our Institutional Brokerage Trading team including answering email, phone and IM issues.
• Monitoring status and functionality of systems and applications
• Investigated, identified, and resolved user and application problems in a timely manner.
• Tested new software versions for business-level features and functionality.
• Troubleshoot trading system issues by investigating client/server log files.

Confidential

Desktop Support Technician

Responsibilities:

• Provided first and second level network and desktop support
• Frequently travel to multiple locations as needed to upgrade, configure, install and deploy desktop and laptop computers.
• Provided phone support to local and remote users.
• Supported and assisted in administering Blackberry Enterprise Support and video conferencing.
• Daily imaging of new computers specifically dedicated for the internal clients.
• Managed scheduling of system upgrades and data migration processes. Inclusive of reinstallation, reconfiguration, and all necessary software documentation such as the facility’s inventory and remedy tickets.
• Facilitated and coordinated support from 3rd parties; e.g. manufactures hardware repairs and service kit installations.

Confidential

Desktop Support Technician

Responsibilities:

• Design, Install Network in specific Area in the City.
• Maintain Server, Cat 5 cabling and switches maintenance
• Technique support to Customer that facing internet issue.
• Using Telephone line for broadband .