SUMMARY

• An accomplished, skilled professional with a career spanning over 7+ years with demonstrated strength in IT Sector as Systems Analyst, Website and Portal Application support Administrator, QA Analyst.
• Self - motivated individual with strong technical skills. Recognized for utilizing excellent communication and interpersonal skills at all hierarchies of the organization.
• Capable of working individually as well as in a team, thrives in high pressure environments.

TECHNICAL SKILLS

Operating Systems: MS DOS, Windows NT/2008/XP/2000, RHELinux AS4 U7

Software languages: HTML, Java Script, CSS, XML, XSL, JSP, Java, J2EE, UNIX

RDBMS: Oracle 11g, 12c, Oracle7.x, Oracle 8.x, MS-SQL Server 7.0

WCM Tools: Oracle WebCenter Sites 11g, Oracle WebCenter Sites 12c, Fatwire 7.6.1

Application Servers: WebLogic 12c, 11g Apache Tomcat 6.0.35

Web Servers: Apache 2.2

Tools: and Utilities: Eclipse, e-WebEditPro, CVS, Jrun, Jprobe, JTest, WebLoad, Toad 7.i, 8.i, Splunk 4.0.8, Advanced Web Statistics 6.9, Gomez, Webservices, Jenkins 1.532, IBM Urban Code Deploy 6.0.14, Willy, Site Improve, Akamai, Tealeaf, Saucelabs, Ensighten, Autosys

Case Tools: Remedy, BMC Service Desk

Test Approaches: Waterfall, Agile/Scrum, SDLC, STLC, Bug life Cycle

Testing Tools: Manual Testing, Selenium WebDriver, UFT, Postman

Types of Testing: Manual Testing, UI Testing, Regression Testing, Black Box Testing, Functional Testing, Smoke and Sanity

Frameworks: Page Object Model, Keyword Driven, Data Driven, BDD, Hybrid Testing, Cucumber, Gherkin, TestNG

Build &Integration Tools: Maven, Jenkins

Protocol: Ldap, FTP, SSH

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst/Application Support

Responsibilities:

• As an Application support admin will be performing oracle WebCenter sites related activities for onsite and offshore.
• Administer & support Oracle WebCenter Sites / WebLogic Serer/ Tomcat/ Apache webserver in multiple environments.
• Helping the developers on all development related issues.
• Manage Fatwire application across all environments in standalone & clustered instances. Deploy multiple applications within the product as needed
• Manage, implement & test upgrades to the product, including impact analysis on new features, releases, and patches, managing the upgrade project, including testing and production cutover.
• Work with respective vendor support team as needed to resolve issues around the product & applications deployed within the product.
• Work closely with application development team in terms of rolling out custom & business need based enhancements to the product or application as needed.
• Review logs across the web, app and database tier and route issues back to appropriate resources for resolution.
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
• Monitor and tune the system to achieve optimum performance levels.
• Administer and maintain user access across multiple administrative interfaces for the product & application
• Provide documentation support around the product & application administration in terms of day-to-day maintenance, overall architecture etc. as needed.
• Provide metrics around the product / application usage based on different parameters.
• Work on the incidents raised by end users and other internal users raised via service now and Rex requests.
• Monitoring scheduled Autosys jobs.

Environment: Oracle WebCenter Sites, Java, Linux, WebLogic Application server, Tomcat Application Server, Apache web server, Oracle 12c, Akamai, Tealeaf, Dynatrace, Splunk, Autosys Jobs

Confidential, CA

Systems Analyst/Application Support

Responsibilities:

• As an Application support admin will be performing Fatwire related activities for onsite, will be part of application design, development, and Support.
• Configure, administer & support Fatwire, Tomcat application server in multiple environments.
• Manage Fatwire application across all countries worldwide in standalone & clustered instances. Deploy multiple applications within the product as needed
• Manage, implement & test upgrades to the product, including impact analysis on new features, releases, and patches, managing the upgrade project, including testing and production cutover.
• Work with respective vendor support team as needed to resolve issues around the product & applications deployed within the product.
• Work closely with application development team in terms of rolling out custom & business need based enhancements to the product or application as needed.
• Review logs across the web, app and database tier and route issues back to appropriate resources for resolution.
• Monitor and tune the system to achieve optimum performance levels.
• Administer and maintain user access across multiple administrative interfaces for the product & application
• Keep up to date with the latest happening’s in the relevant product space and provide suggestions for future roadmap within the organization
• Provide documentation support around the product & application administration in terms of day-to-day maintenance, overall architecture etc. as needed.
• Provide metrics around the product / application usage based on different parameters.

Environment: Fatwire 7.6.1, Java, J2EE, Linux, Tomcat Application Server, Apache web server, Oracle 10.2.0.4(RAC), RHEL AS 4 U7