Backup and Restore NetBackupSite Administrator Resume

SUMMARY

Innovative, focused, and results - driven professional with broad-based experience in information technology, technical troubleshooting, and customer service.
Highly efficient at maintaining tape and disk storage devices, performing log analysis, and resolving system issues.
Armed with strong leadership capabilities; complemented with interpersonal abilities in working effectively with diverse individuals and cross-functional teams.
Equipped with outstanding organizational and communications skills, along with the ability to effectively coordinate work processes.

PROFESSIONAL EXPERIENCE

Confidential

Backup and Restore NetBackupSite Administrator

Responsibilities:

Conduct advanced administration and troubleshooting of NetBackup 6.5, 7.1, 7.5, and 7.7 enterprise servers as well as EMC Avamar versions 4,5, and 6 servers in various Unix-based platforms
Attend to and resolve any technical escalations from the Global Support Center (Tier I)
Steer efforts in managing and maintaining a multitude of tape and disk storage devices, including STK, Sun, and Oracle libraries; Dell tape libraries; EMC data domain storage systems; HP tape libraries and disk arrays; Confidential tape libraries TS3310/TS3500 and disk arrays; and NetApp storage appliances
Handle the processing of backup and restoration request for Windows, Unix/Linux, and VMware environment
Organize offsite data vaulting with vendors, such as Iron Mountain and Recall while securing all data tapes are properly vaulted and recalled consistently
Accurately analyze and verify daily reports to ensure optimum delivery performance

Confidential

Senior Technical Support Engineer

Responsibilities:

Served as senior backup administrator responsible for backups of 24,000 NetBackup clients and 3,000 Avamar clients, resulting to 99% daily success rate
Took charge of monitoring and maintaining all backup infrastructure, including servers, tape libraries, data domains, and Avamar grids in a wide enterprise environment through graphical user interface (GUI) and command line functionality
Executed performance analysis and improvement, which entailed analyzing and resolving operating systems OS and Network/SAN hardware and software issues
Demonstrated expertise in performing in-depth log analysis, troubleshooting, testing, and reproducing issues in-house
Maintained hands-on engagement in NetBackup configuration, migration planning, upgrade assistance, which included formulation of best practices for OS and network configurations
Actively communicated with vendors on issues regarding with software and hardware, as well as vendor’s backline support in increasing conflicts to secure bug fixes and patch updates
Acted as liaison between the United States and Mexico backup teams, which provided 85% of training for Mexico backup teams to drive conformance with global standards
Functioned as a key member responsible for providing quarterly audit deliverables
Performed call support duties on a daily basis, including attending to and resolving complex customer issues
Displayed wide-ranging knowledge in troubleshooting network data management protocol (NDMP), Oracle RMA, and SQL Backtrack and Exchange backup-related issues
Acquired expertise in utilizing enterprise tape libraries and associated technologies such as Confidential 3592, Sub StorageTex L700, 9310, and EMC data domain

Confidential

Master Console Operator

Responsibilities:

Directly worked and reported to the vice president of distributed systems operations for quality control and production monitoring
Oversaw more than 120 production cycles consisting of over 25,000 processing batch jobs on Unix, Confidential, NT, advanced interactive executive (AIX), and virtual address extension (VAX) environments, while resolving failures and developing business impacts
Collaborated with the E-Commerce group to maintain network, web, and e-commerce services availability at established service levels for financial content-hosted servers
Supported and resolved daily business problems, in coordination with system administrators, database administrators, developers, network engineers, remote computing, and mainframe operators
Documented issues into the Global Products Tracking Management Systems (GPMS), from the point the incidents were reported all through resolution
Held responsibility in maintaining support documentation through web according to department and client’s changing support requirements
Handled the monitoring and management of more than 3,900 Unix AIX, NT Production, Mail, Web, File/DBServers, and Workstations
Facilitated training to existing and newly hired employees on production procedures and policies
Provided technical assistance to clients through remote access software

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