Senior Systems Engineer Resume

SUMMARY:

Confidential 14 year veteran recognized for driving team - oriented solutions particularly in critical or crisis focused high business impact systems issues. Extensive experience in design, implementation and administration of Enterprise class IT solutions. Subject Matter Expert: Exchange 4 - 2013, Outlook and OWA, Windows Server NT - 2012, High Availability Cluster, Hyper-V, Deployment, and Data Protection Manager. Excellent communication skills, business acumen and a polished, highly-professional demeanor.

PROFESSIONAL EXPERIENCE:

Senior Systems Engineer

Confidential

Responsibilities:

Consultant providing high level design, implementation, and problem resolution services focused on messaging technologies and accompanying OS, storage, and hardware matters.
Most significant engagements
Chief Messaging Technologist responsible for resolving design weaknesses and architecting upgrade to messaging technologies for 8,000 users at major metropolitan county government.
Responsible for redesigning, implementing, and maintaining Exchange 2003/2007/2010 migration, including developing cross-forest migration.

Confidential

Senior Support Escalation Engineer

Responsibilities:

Achieved superior customer satisfaction results in addition to establishing positive relations with unit/interdepartmental co-workers and managers.
Widely known for resolving critical issues, training, and on-site consulting.
Led virus remediation team (8 MS internal and on-site resources) which saved one of the world’s largest retailers.
Customer team approximated 15 additional engineers.
Unraveled virus infections affecting 280 SQL, Exchange, Inventory Tracking, and CRM clustered servers. Prior to my engagement, customer had intended to rebuild all affected servers.
Resolved outage affecting 120,000 users who were not receiving their email at a leading Telecom/Mobile Handheld Devices provider.
Company and hardware vendor engineers were unable to bring a five node cluster server online following a failure, for four hours.
Determined cause and solution quickly, and, after 45 minutes all five nodes were up and delivering mail.

Confidential, Dallas, Texas

Microsoft Private Cloud Consultant

Responsibilities:

Design and deploy Microsoft Private Cloud solutions using System Center 2012 Technologies. Included 12 week Microsoft Classroom Training for Private Cloud. Courses included Windows Server 2012, PowerShell 2.0, Machine Manager, Operations Manager, Configuration Manager, Server App Controller, Service Manager, Orchestrator, and Data Protection Manager.
Worked with Dell to assist large enterprise customers (typically over 100,000 desktops) supporting Microsoft Private Cloud solutions.

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