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Systems Administrator Resume

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SUMMARY

  • Self - motivated, analytical and meticulous, result oriented individual with comprehensive technical and customer service background, along with excellent leadership, communication and problem-solving skills.

TECHNICAL SKILLS

  • Technical & User Support
  • Monitoring Tools e.g. (SolarWinds, Splunk ITSI, AppDynamics, Tanium and Citrix Director)
  • System Installation, Configuration & Upgrading.
  • Data and Technical Analysis
  • Data Center Management
  • RHEL 6
  • Amazon AWS
  • Microsoft Exchange 2003-Office 365
  • Hardware and Software troubleshooting.
  • Training and Mentoring
  • Productivity Improvement
  • System application and Software
  • Backup and Recovery Strategies
  • Server Development & Optimization
  • Business Intelligence
  • Active Directory
  • Windows 2003-2012
  • Citrix VDI
  • Cisco VPN

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

  • Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
  • Prepare and disseminate NOC notifications for infrastructure and application maintenance to leadership and support teams.
  • Manage the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
  • Provide SME support for remediating incidents, coordinating escalations, running support bridges, providing customer service and performing operations and maintenance activities.
  • Work with vendors in the process of troubleshooting escalated incidents
  • Responsible for completing BMC Remedy Service Request, Work Orders and Change Requests. This work includes account maintenance, server maintenance, monitoring requests, standardized infrastructure software.
  • Actively monitoring over 10,000 endpoints and over 250 Area Census Offices using Splunk IT Service Intelligence (ITSI), Solarwinds, Oracle Enterprise Manager (OEM), AppDynamics, VMWare vRealize Operations Manager and Citrix Director.
  • Support, deploy, troubleshoot, administer a mixed environment of Windows and RHEL
  • Maintain servers and service within Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, CloudWatch, CloudFront etc.)
  • Perform monthly server patching using Tanium

Confidential

Desktop Support Specialist

Responsibilities:

  • Track, monitor and update tickets until completion.
  • Assist users in raising eservice orders.
  • Contribute to team effort by accomplishing related results as needed.
  • Protect clients’ data from outside infiltration through encryption, secure data storage and other necessary means
  • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
  • Reset, re-sync, and setup RSA token PIN for staff as needed
  • Train and mentor junior associates.
  • Offer suggestions for possible upgraded and changes with the IT department.
  • Work to troubleshoot Bank staff computer issues.
  • Map authorized users to specified networks drives.
  • Perform other duties as needed.
  • Installed, configured and optimized operating system such as Windows 7, 8 and 10
  • Remotely connect to customers’ workstations for further troubleshooting if necessary using remote desktop connection, webex, go-to-assist and getsys.
  • Took initiative to create and maintain Standard Operating Procedure (SOP) documentation.
  • Install and configure software per Bank’s guidelines.
  • Assist client with remote login issue from home, on mission or in the bank.
  • Assist clients with Outlook issues i.e. connectivity issues, delegate access, shared mailbox access etc.
  • Assist clients with mobile application configuration such as mobile outlook, jabber, RSA SecurID token, OneDrive, OWA etc.

Confidential, Bowie, MD

Helpdesk Support Administrator/Technician

Responsibilities:

  • Worked on projects involving setting up computer labs and classroom computers.
  • Tracked, monitored and update tickets until completion.
  • Maintained inventory levels of equipment and software and currency of software licenses.
  • Trained and mentored junior associates.
  • Worked to troubleshoot student laptop issues.
  • Mapped authorized users to specified share drives.
  • Performed other duties as needed.
  • Installed, configured and optimized operating system such as Windows 7, 8 and 10
  • Remotely connect to customers’ workstations for further troubleshooting if necessary using remote desktop connection, Bomgar and TeamViewer.
  • Took initiative to create and maintain Standard Operating Procedure (SOP) documentation.
  • Oversee equipment ordering, invoicing, and procurement upon approval.
  • Installed and configured softwares per company’s guidelines.
  • Assisted users in resetting their passwords.
  • Assisted users with login issues.
  • Knowledge of LDAP, DNS, DHCP and TCP/IP Configuration like assigning IP addresses, configuring network interfaces, assigning static routes and hostnames.

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