Systems Administrator Resume
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SUMMARY
- Self - motivated, analytical and meticulous, result oriented individual with comprehensive technical and customer service background, along with excellent leadership, communication and problem-solving skills.
TECHNICAL SKILLS
- Technical & User Support
- Monitoring Tools e.g. (SolarWinds, Splunk ITSI, AppDynamics, Tanium and Citrix Director)
- System Installation, Configuration & Upgrading.
- Data and Technical Analysis
- Data Center Management
- RHEL 6
- Amazon AWS
- Microsoft Exchange 2003-Office 365
- Hardware and Software troubleshooting.
- Training and Mentoring
- Productivity Improvement
- System application and Software
- Backup and Recovery Strategies
- Server Development & Optimization
- Business Intelligence
- Active Directory
- Windows 2003-2012
- Citrix VDI
- Cisco VPN
PROFESSIONAL EXPERIENCE
Confidential
Systems Administrator
Responsibilities:
- Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
- Prepare and disseminate NOC notifications for infrastructure and application maintenance to leadership and support teams.
- Manage the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
- Provide SME support for remediating incidents, coordinating escalations, running support bridges, providing customer service and performing operations and maintenance activities.
- Work with vendors in the process of troubleshooting escalated incidents
- Responsible for completing BMC Remedy Service Request, Work Orders and Change Requests. This work includes account maintenance, server maintenance, monitoring requests, standardized infrastructure software.
- Actively monitoring over 10,000 endpoints and over 250 Area Census Offices using Splunk IT Service Intelligence (ITSI), Solarwinds, Oracle Enterprise Manager (OEM), AppDynamics, VMWare vRealize Operations Manager and Citrix Director.
- Support, deploy, troubleshoot, administer a mixed environment of Windows and RHEL
- Maintain servers and service within Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, CloudWatch, CloudFront etc.)
- Perform monthly server patching using Tanium
Confidential
Desktop Support Specialist
Responsibilities:
- Track, monitor and update tickets until completion.
- Assist users in raising eservice orders.
- Contribute to team effort by accomplishing related results as needed.
- Protect clients’ data from outside infiltration through encryption, secure data storage and other necessary means
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
- Reset, re-sync, and setup RSA token PIN for staff as needed
- Train and mentor junior associates.
- Offer suggestions for possible upgraded and changes with the IT department.
- Work to troubleshoot Bank staff computer issues.
- Map authorized users to specified networks drives.
- Perform other duties as needed.
- Installed, configured and optimized operating system such as Windows 7, 8 and 10
- Remotely connect to customers’ workstations for further troubleshooting if necessary using remote desktop connection, webex, go-to-assist and getsys.
- Took initiative to create and maintain Standard Operating Procedure (SOP) documentation.
- Install and configure software per Bank’s guidelines.
- Assist client with remote login issue from home, on mission or in the bank.
- Assist clients with Outlook issues i.e. connectivity issues, delegate access, shared mailbox access etc.
- Assist clients with mobile application configuration such as mobile outlook, jabber, RSA SecurID token, OneDrive, OWA etc.
Confidential, Bowie, MD
Helpdesk Support Administrator/Technician
Responsibilities:
- Worked on projects involving setting up computer labs and classroom computers.
- Tracked, monitored and update tickets until completion.
- Maintained inventory levels of equipment and software and currency of software licenses.
- Trained and mentored junior associates.
- Worked to troubleshoot student laptop issues.
- Mapped authorized users to specified share drives.
- Performed other duties as needed.
- Installed, configured and optimized operating system such as Windows 7, 8 and 10
- Remotely connect to customers’ workstations for further troubleshooting if necessary using remote desktop connection, Bomgar and TeamViewer.
- Took initiative to create and maintain Standard Operating Procedure (SOP) documentation.
- Oversee equipment ordering, invoicing, and procurement upon approval.
- Installed and configured softwares per company’s guidelines.
- Assisted users in resetting their passwords.
- Assisted users with login issues.
- Knowledge of LDAP, DNS, DHCP and TCP/IP Configuration like assigning IP addresses, configuring network interfaces, assigning static routes and hostnames.