Objective

To obtain a position as an IT professional with a dynamic company that can utilize my extensive knowledge and experience, which will not only advance my current skill sets, but also allow me to grow in my current profession.

Summary Of General Skills

• Twelve years of experience managing technical projects, and providing technical support to all levels of personnel.
• Over ten years of solid experience in network administration, network security, and desktop support.
• Excellent troubleshooting skills, able to provide concise solutions to complex problems.
• Organized and concise. Able to handle multiple tasks proficiently and in a timely manner.
• Quick learner. Able to absorb complex technical information in a short period of time.
• Excellent written and verbal communication skills. Able to effectively communicate to senior management, technicians and non-technical end users.

Summary Of Technical Skills

Network

• Proficient with various operating systems applications including Microsoft Server 2007 2008 R2, Exchange 2010, Microsoft Active Directory 2005 2008, SCCM 2007, WSUS 2.0, Linux, Citrix Metaframe 2003, Novell XenWorks, SQL, McAfee Symantec Antivirus Enterprise Servers, Juniper, CheckPoint, Cisco PIX/ASA Firewalls, Lotus Notes R5, Blackberry Enterprise Server, PcAnywhere, Extra Epclient, Reflection, Visio, Adobe Photoshop Suite, Norton Ghost Utilities, Peregrine, Vantive, Remedy, Internet Explorer 9, Wise, Marimba, VPN, Remote Desktop, Dameware, etc.
• Efficient with various applications, services and network management tools including FTP, Telnet, Ping, DNS, DHCP, WINS, BGP, EIGRP, OSPFP, HTTP, HTTPS, IPSec, SSL, NATS/PATS, ACL's, FTP, TCP/UDP, Spanning Tree, User Manager for Domains, Group Policy, Server Manager, Event Viewer, Network Monitor, VMWare, Netstat, NSLookup, Trace Route.
• Knowledge of Cisco PIX/ASA, CheckPoint Juniper Firewalls. F5 Server Load Balancing BIG-IP LTM , TMOS.

Desktop

• Proficient with Microsoft Dos, NT 4.0, Mac OS X Snow Leopard , Windows 9 x's, XP, 2000, Vista, 7 Professional in regards to Installation, Configuration, Administration and Troubleshooting.
• Excellent Desktop support skills. Building PC images, installation, configuration, support and high level troubleshooting. Norton Ghost, Microsoft SCCM 2007 and WSUS for image and application update and maintenance.
• Worked extensively with Dell Optiplex Vostro, Compaq Deskpro, HP Vectra Pavilion, IBM industrial series desktop, IBM ThinkPad Lenovo, Compaq Presario Armada, Dell Inspiron Vostro series laptops, Apple MacBook's. Supported and maintained HP LaserJet, Tektronix, Brother MFC , and Xerox Mainframe Printers.
• Familiar with various applications including Microsoft Office Word, Excel, PowerPoint, Access, Project, Visio, FrontPage, Money , Microsoft Outlook 2010, Lotus Notes R5, Internet Explorer, PcAnywhere, Extra Epclient, Reflection, Adobe Photoshop Suite, McAfee Vshield, Norton Antivirus, Norton Ghost Utilities, Vantive, Remedy, Peregrine, VPN, Citrix Metaframe, Marimba, etc.

Work Experience

Confidential

Technology Level II Engineer

• Responsible for providing Phone and End-user support to 240 users at the Atlanta Office, in additional to escalated clients remote users.
• Resolve daily work tickets in Remedy. Responsibilities ranged from hardware issues, software installations, network connectivity issues, Account management, and malware remediation.
• Resolve by troubleshooting the problem remotely, via phone, and on-site users in a timely manner. Meeting SLA's and MTTR for companies high standards.
• Server Administration of Windows Server 2008 R2, Active Directory User Access Account management , Exchange Server 2010, Juniper Firewall, Symantec Anti-Virus Enterprise Server, Malware Remediation, Access Points, and Wi-Fi administration.
• Develop new images for deployment of new PCs and laptops. Maintain Asset Management in central database.

Confidential

Technology Engineer Contract

• Responsible for supporting BART Software developed to cater to clients using Private Charter Airplanes.
• BART Software support to the clients. CRM, Recordkeeping, Database.
• Configured customer routers CE and PIX/ASA Firewalls. Cisco ADSM administration remotely.
• Configured and support Remote Access VPN/VRS/IPSEC/SSL and Site to Site Tunnels.
• Responsible for supporting clients using Access, Sequel Servers, Linux, Hosted Servers.
• Catered to Clients special request for custom reports.
• Provided Training to clients on usage of the BART Software.

Confidential

Technical Support Contract

• Responsible for resolution of Level II escalated incoming calls to the Helpdesk for Delta NWA employees.
• Account Management for multiple accounts used by Delta NWA employees. Active Directory - Setup of new accounts, Password Resets, Activation of expired accounts due to inactivity, and Network Connectivity.
• Troubleshooting PC's, Laptops, POS, Barcode scanners, Printers, and other devices.
• Provided support remotely for MS Windows 2000 XP, MS Outlook, and roaming profiles was done remotely using Remote Software Dameware.
• Assisted Level I Helpdesk with issues that needed to be resolved to keep up the SLA percentage up.

Confidential

Technology Refresh Team Lead. Contract

• Technology Refresh/Data Migration Project for JP Morgan Chase Bank transition from Wells Fargo Bank. Deploy Servers, Pc's, Printers, and other banking peripherals according to the new floor plan.
• Worked extensively with MS Project and Visio to provide Network Engineers and IT Director with the project progress. Working strictly under the guideline of HIPAA regulations.
• Provided Support for EDI -Electronic Data Interchange FTP, HTTP, HTTPS, AS2 . Data Migration, Network Connectivity Issues, Imaging New Desktops, Configuring New Printers, and other banking peripherals.
• Configure PC's with account privileges, map network drives, and printers.
• Secure all devices. Label all equipment with barcodes, machine names.

Confidential

Technology Refresh Team Lead. Contract

• Technology Refresh Project for Department of Social Services on multiple locations. Setup new hardware Dell Desktops, Laptops and Apple Mac Pros for Imaging and deployment. Setup Host Pc with network to image all Pc's. Deploy Pc and Printers according to the floor plan.
• Worked extensively with MS Project to provide LA County DPSS IT Director with the project progress.
• Configure PC's with account privileges, map network drives, and printers.
• Secure all devices. Label all equipment with barcodes, machine names.
• Deploy 10 14 Desktops and Printers per day.

Confidential

IT Specialist

• One Man Show 350 Employees - Responsible for maintaining all Desktops, Laptops, Printing, Scanning, Voice, Fax, Access Points, Wireless network capabilities for all users at 13 different sites.
• Performed Network Administration which involved account management of Microsoft Windows Server 2007 Active Directory and MS Exchange Server 2007, NexTech Medical EMR . Duties included Account management, password resets, rights and permissions, group policies, shared network drives management, and data backup.
• Deploy new Dell Desktops, Apple Mac Pro, MacBook's, Ipads, IPhone, and HP Tablets. Design and maintain workstation and laptop images.
• Resolved by troubleshooting the problem remotely, via phone, and on-site visit in a timely manner.
• Maintained inventory of all equipment in every office. Responsible for ordering new supplies as required.
• Contacting vendors when service was required.

Confidential

Network Support/Desktop Support Contract

• Resolved daily work tickets in Remedy. Responsibilities ranged from hardware issues, software installations, network connectivity issues, malware remediation.
• Network Administration involved management of Microsoft System Center Configuration Manager SCCM 2007, Windows Server 2007 Active Directory and MS Exchange Server 2007.
• Supported Dell Desktops, Lenovo Laptops, Apple Mac Pros, and MacBook Pros as far installation, configuration, support, building images, and high level troubleshooting.

Confidential

Network Security Analyst Contract

• Responsible for Network Security Dept. by providing Network Intrusion Detection System solutions provided for the entire Los Angeles County Departments. BCP/DRP Design and Implementation. Forensic/Investigation/Re-mediation.
• Performed Administration on Microsoft System Center Configuration Manager SCCM 2007, Windows Server Update Services WSUS 2.0, Symantec Enterprise Server, Veritas Backup Vault, Blue Coat Proxy.
• Knowledge of Cisco PIX/ASA, CheckPoint Juniper Firewalls, F5 Server Load Balancing BIG-IP LTM , TMOS.
• Configured Cisco routers translations/routing database for Data/Voice services.
• Adhered to and enforce policies associated with Managed Unmanaged VPN's offerings.
• LAN internetworking with Cisco PIX/ASA. Configured initial routers of ASA devices and working with Inter-departmental Network Engineers. Worked extensively with IPSec site-to-site VPN tunnels, IPSec/SSL protocol, NAT/PAT Pools, Creation/Management of ACL's and packet filters on PIX/ASA devices, F5-Load Balancing-TMOS.
• Resolved Implemented issues pertaining to public key infrastructures PKI , digital certificates, threat management, RSA, Linux administration, and RSA token encryption.
• LAN protocols dealing with BGP, EIGRP, HTTP, HTTPS, FTP, AS2, TCP/IP, Packet capture, sniffers, and encryption.
• Monitor the Network Security Histograms NIDS feed into a correlation engine. CIC - Cisco Information Center , researched the nature of alarms being triggered on the CISCO NIDS, used LAN Detection Software and tools, communicated with appropriate customer support officers for solutions.
• Weekly meeting with vendors Symantec McAfee for latest virus definition files and implementation on the Network Infrastructure. Update and revision for Veritas Netback up Vault Symantec Enterprise Server.
• Member of Tiger Team. Responsible for analyzing the CISCO NIDS signatures, their threat level, severity, counts, occurrences, summary report analysis and their implementation on our NIDS.

Confidential

Desktop Support/Jr. Network Administrator

• Provided Phone and End-user support to 1400 users at the Woodland Hills Office.
• Administration of Microsoft Exchange Server 2003, Active Directory, Citrix Metaframe XP, Blackberry Enterprise Server, Veritas Backup Server Management.
• Responsible for CISCO Switch/Hub/Router maintenance. NOC escalation.
• Troubleshooting problems related to security support and system analysis of Operating Systems Windows 2000, XP NT 4.0, Office XP 2003. Outlook 2003, VPN, Blackberry, Wireless Networking, Attachmate Mainframe, Marimba, Call Care Support, Citrix Metaframe, OBDC Oracle/Sybase/SAS .
• Deploy new Dell Desktop, Dell Inspiron laptops, Apple Mac Pro, MacBook's. Design and maintain workstation and laptop images.
• Refresh old PC with new leased equipment. Imaging Deployment of new PCs and laptops. Maintain Asset Management in central database.

Confidential

Technology Specialist/Jr. Network Administrator

• Provided Phone and End-user support to 600 users at the Chicago Office, in additional to 50 remote users.
• Performed Network Administration of Windows Server 2003 and Lotus Notes Server R5 , Xenworks for Novell 4.11. Administration included Active Directory, Group Policy, Adding/Removing users, establishing trust relationships, implementing security policies, creating printer queues, etc.
• Conducted New Hire Orientation and training seminars weekly for the new employees starting the firm.
• Performed daily and weekly backup of the servers and maintained a log. Restored data from backup when needed with Arcserve Tape Management System.
• Worked with Compaq Deskpro EN series desktop, IBM ThinkPad, Compaq Armada laptops, Apple Mac Pro and MacBook's. Supported and maintained HP LaserJet, Tektronix, and Xerox Mainframe Printers.

Confidential

Microcomputer Specialist

• Provided Phone and End-user support to approximately 1200 users at LTV Steel.
• Responsible for supporting all hardware and software needs for the clients.
• Support included from fixing PC related hardware, software, and networking connectivity problems.
• Demonstrated proficiency in planning, coordinating, and implementing different projects from conception to completion with minimal supervision.
• Provided daily support of tickets placed in our support group using Vantive ticketing software.