Software/Hardware

• Servers 2012, 2008r2 and 2003, SQL, SCCM, SCVM, Exchange, PeopleSoft SharePoint and Citrix XenApp servers. Operating Systems Windows8, windows7, and Windows XP More available Cisco Router Switches IOSNexus 9000, 2950, 3600, 5200 Catalysts More Available Mobile Devices Windows 8, Windows 7, Apple Ipads 1,2,3,4 and Android Tablets Hardware servers- Dell, HP, IBM : Workstations Dell, HP and IBM
• More Information is available per request

Experience

Confidential

System Administrator

• Level I II support for 30 clients in the metro area. Includes pc, networks, servers, firewalls and internet connections
• Supporting ESXI 5.5 servers in client locations. Migrating clients from physical servers to virtual servers.
• Using the remote tools like labtech, VNC and team viewer to support users remotely over the phone or being dispatched out on site.

Confidential

Network Administrator contract

• Supporting network changes from one company to another. Installing and configuring Cisco routers and switches to new company standards. Configuring VLANs for new company standards.
• Supporting datacenter environment. Managing a VM 5.0, Citrix XenApp 6.5 and EMC SAN environment. Migrating physical servers to virtual environment. Migrating old domain environment to new virtual environment. Migrating database from Oracle to SQL 2008R2. Moving desktop systems and laptop systems to new domain.
• Installing and configuring SCCM 2012, SCOM 2012, MDT 2012, file servers, SQL servers.
• Managing images for SCCM 2012 including windows 7 pro, windows 8 pro. Images systems with SCCM and then configuring installation of software though SCCM or Marimba. Supporting any software issues after installation on systems.

Confidential

Information Technology Sr. Support

• Managing and supporting 280 laptop and desktop systems in 3 locations Rhode Island, Minneapolis and United Kingdom.
• Managing support tickets for any software and hardware issues in each location by using track-it ticketing system. Adding new users to AD. Disabling users who are leaving. Supporting nay issues though remote desktop using Lync. Changing and managing GPO in a windows 2008r2 2012 environment.
• Managing and administrating 40 virtual servers and 15 view machines and 3 terminal servers in our datacenter environment. Supporting and troubleshooting any issues with NetApp, comm vault, Share point server, Dynamics, Great Plains, Symantec Endpoint Virus and Quantum backup systems.
• Managing patches and updates with Windows Update Server for each virtual servers, views as well as laptop and desktops systems.
• Projecting managing updates as well as migrations for next year for the environment. Creating a company image of windows 7 pro to image. Configuring GPO to install office 2010. Managing and installing SSL certificates on IIS. Cloning test servers for application upgrade and support.
• Supporting configuring and troubleshooting any network issues. VPN and MPLS connections between sites, Cisco switches and Cisco ASA for VPN access using BGP for fail over, VLAN's and layer 2 layer 3.

Confidential

NPE Lab Support

• Installing, configuring and troubleshooting Hyper V servers in lab environment. Windows 2012, 2008r2, SCCM2010 SCCM2012,SQL 2005, 2008r2 and beta 2012, SCVM and virtual workstations XP, Windows 7.
• Installing, configuring and troubleshooting POS software. Packaging MDT2012 software for SCCM installation. Configuring SCCM 2010 2012 for POS imaging.
• Troubleshooting any MSI packages, SCCM 2010/2012 installation issues, POS imaging and software installation issues for workstations and Mac, SQL data and replication issues between databases.
• Configuring Cisco IOS switches for testing and production requirements per company standards.
• Working with VB scripts, PowerShell scripts to be able to install and configured software installed by SCCM. Supporting scripts for full installation of virtual servers and troubleshooting why scripts didn't work.

Confidential

Active Directory Migration Support

• Migrating Windows/Unix domain to windows 2008r2 domain using Quest Tools.
• Migrating computers, security groups and distribution groups.
• Configured new security groups, GPO, distribution groups for new domain.
• Configured and Support migration from domino to exchange 2010 migration.
• Configuring SCCM 2010 into the new domain environment for workstation and laptop migration to new domain.
• Configuring new security and distribution groups in the new domain and troubleshooting any security issues

Confidential

Project Management Support

• Migrated data center from a 2003 domain environment to a 2008 r2 environment. Migrated exchange 2003 to 2010 environment.
• Migrated windows xp workstations and laptops with new hardware and windows 7 pro.
• Configured active directory for new pc and laptops configured SCCM 2007 for software deployment and imaging of new hardware. Installed windows 7 image on new hardware and set scripts for new log ins.
• Migrated new cisco routers, switches and firewall into environment. Configured cisco firewall as requested by client. Configured vlans for voice and data on managed switches. Configured fail over on cisco switch to do internet being down.
• Troubleshoot any issues with migration personal in regards to the migration. Software, images or hardware conflicts.

Confidential

Network Engineer

• Installing, configuring and maintaining client's VM servers, hyper v servers, domain servers, FSRM and Secure Copy, exchange servers, workstations and virus software. Server's windows 2003R2, Windows 2008 Data Center, Windows 2008 R2 and SCCM 2007. Supporting any questions our clients have by remote support or onsite support, troubleshooting issues that clients have with PC or Macintosh systems.
• Maintaining client's security on their domain controller, file server, exchange server. Adding new people to active directory, exchange server. Imaging new systems, configuring new systems for the environment using SCCM management software. Configuring SCCM to manage software, images backups, windows updates and well as software installation.
• Trouble shooting and maintaining documentation in regards to environment outages, backup issues, hardware issues, new configurations of software that has been or will be installed. Configuring new devices like scanners, PDA phones, blackberry phones and hand held devices that are certified to be on the network.
• Maintaining documentation in regards to purchasing of hardware or software that is required. Attend meeting in regards to updates to the environment. Create plans and projects in regards to what is going to cost for these updates.

Confidential

Network Engineer

• Supported 23 medium and small business networks and servers in metro area. Phone support and remote support on any issues with their environment. Administrating severs websites, share point portals and projects with these clients.
• Managed multiple migration and new projects in customer's environment. Migrated from window 2003 server to 2008 server, windows 2003 small business server to windows 2008 and windows 2007, 2010 exchange, firewall upgrades or new installs. Imaging new systems, configuring new systems for the environment using SCCM management software. Configuring SCCM to manage software, images backups, windows updates and well as software installation. Converting from a standard environment to a VM environment working with Vm 3.5 or 4.0. D.R. recovery, Global Shop Solutions, Microsoft Great Plains, backup and vaulting hardware installations. Upgrading networking devices switches or routers and working with 3rd party software, hardware support for trouble shooting issues.
• Maintained documentation in regards to customer network, server information, ip address, D.R. recovery plan. Making sure customer understands what will happen if D.R. recovery needs to be implicated in their environment.
• Trouble shooting any issues in the environment, workstation issues PC or Mac, server issues, and event log issues, backup and vaulting issues. Printer installation, configurations with HP web jet software. Worked with RDP, windows meeting, net meeting along with private VPN software to make connection to pc's without remote access from internet.

Confidential

Sr. System Support Engineer Contract

• Migrating windows 2000 environment to a XP/Vista environment. Imaged new IBM desktop system to corporate image. Configured imaged for corporate environment.
• Managed and supported hardware for 150,000 users nationwide with 500 work at home users. Documented hardware issues with technical documentation to fix issues and tracking common issues in the environment.
• Maintaining hardware inventory of desktop systems and laptop systems for new employment. Documentation and tracking of old hardware to be recycled and new hardware to be placed. Maintaining budgets and hardware installation multiple projects. Imaging new systems, configuring new systems for the environment using SCCM management software. Configuring SCCM to manage software, images backups, windows updates and well as software installation.
• Trouble shooting issued remotely with Net Meeting and Windows Work Place with work at home users and nationwide users. Supporting PC or Mac hardware and software issues.
• Trouble shooting any issues with internal websites sites and 3rd party software that is required by each group in Cigna. Maintaining technical documentation in regards to trouble shooting and resolved issues. Printer installation, configurations with HP web jet software per engineering request. Testing in a development environment, troubling issues with hot fixes, updates from Microsoft in regards to IE issues with internal websites or web software DG, Viaduct . Working with different software developers venders to solve issues with 3rd party software conflictions.

Confidential

Sr. Systems Engineer Contract

• Design, implanted and configured a ESX 3 VMware for the development environment for software installation and troubleshooting. Administrated VMware environment consists of Share point portal 2007 Enterprise, Rational Clear Quest Enterprise, Exchange 2007, SQL 2000 databases, SQL 2005 databases, Oracle 9 databases, Oracle 10 database, ace remote access and IS, AD 6.0.
• Imaging new systems, configuring new systems for the environment using SCCM management software in VMware environment. Configuring SCCM to manage software, images backups, windows updates and well as software installation.
• Designed and configured a SharePoint Portal and moss environment to share information and documentation. Configured and secured moss and portal for the sheriff department, BCA department, Internal Affairs department, crime lab department, mayor's office and city counselor office.
• Configured and trouble shoot any issues in the 1st stage and 2nd stage of the wireless networks in city of Minneapolis.
• Gather information on software that is required for different departments. Scheduling meetings with department personal, manufactures sales consultants to make sure the software that we recommend will do what is required.

Confidential

SharePoint Portal Designer Contract

• Designed, implemented, secured and configured SharePoint portal servers for the following sites Great Brittan, Austria, New Mexico, India, Ireland, United Kingdom, France, and Germany.
• Designing portal sites to pull server reports. The reports were hardware usages, storage usage, exchange mailbox usages, hardware fail reports, port attack reports, user log in report, virus attack report, internet usage report, packages sent report anything over 15mb , security patch reports, MOM issue reports. All reports have been configured into secured folders.
• Designing reports for CEO and president to follow production and shipment of hardware around the world. Reports contained information in regards to company's product pricing, company's inventory assets.

Confidential

Sr. Systems Analysts Contract

• Maintained and configured servers 2000 and 2003, exchange servers, sms servers in Minneapolis and in Canada. Working with IIS, DHCP, DNS, TCP/IP, NNTP, POP, SMTP to configure severs as requested by personal.
• Maintained patches on 500 servers making sure the security and configurations are configured correctly for the environment. Trouble shoots any issues that have caused a conflict within the environment.
• Developed SharePoint Portal sites to track information on serve issues, hardware frailer, software conflictions, security issues, port issue or attacks.
• Hardware configuration with IBM blade servers and hp blade servers 1100 series and 1600 series. Wireless configurations and connections with PDA , Blackberries and laptops for remote connections. Maintained technical documents for library.
• Confidential
• Systems Analysts Contract
• Design, engineer and maintain active directory IIS 5 and IIS6, servers, exchange servers 5.5 and 2003, LAN and WAN and Wireless network point. Migrating exchange servers 5.5 to 2003 and Citrix servers 1.8 to XP. Configured and maintained laptops and PDA's for multiple environments.
• Maintain security patches, virus clean, firewalls and printers using software. HP printers used web jet for installation and trouble shooting. Multiple servers 4.0, 2000, 2003 and routers overseas, Great Brittan, Austria, New Mexico, India, Ireland, United Kingdom, France, and Germany.
• Configured IIS 4, IIS5 and IIS6, DHCP, DNS, TCP/IP, VPN, SMS, MOM, Wireless Network Points, Cisco firewall, check point, security software, veritas NT backup on servers, web servers, exchange servers SAN, NAS and SQL. Maintained configured VoIP phones for world headquarters and over sea's environments. Made detail technical documents for technical library.
• Configuring groups, users, security and mailboxes with active directory and exchange for US, France, and on multiple servers.
• 3rd level technical support level problem tickets that came through our Tivoli Ticket Global Support center. Recovering files and folders from SAN or NAS through Veritas NT Backup, throughout other countries use SAP developed software along with clients support for hardware and software support. On call 24/7 for server ops, mail admin, security admin problems.

Confidential

IT Manager

• Designed, implementing and configured new windows servers, Citrix mainframes, SAN, LAN, WAN, verities backup, Linux systems with multiple active directories into new midsize business to enterprise business. Maintained. Configured and maintained laptops and PDA's for remote communications for field technicians. Trouble shooting multiple active directories in windows 2000 server and windows 2003 server for different sections of the company.
• Maintaining multiple client sites and there operating systems with updates on any security patches, IIS updates, and service packs when available. Hardware upgrading or migrating client's systems were done at clients request. Also maintaining multiple operating systems from windows 4.0 to 2000 Servers or 2003 Server. Citrix 1.8 mainframe to Citrix XP Mainframe. Intergrading new hardware and configuring at request from client.
• Configured IIS, DHCP, DNS, SNMP, TCP/IP, VPN, SMS, MOM, Checkpoint and Cisco firewalls, VERITAS NT backup on servers, web servers, exchange servers and SQL, Cisco routers at client's request. Help desk support was available to contact clients for hardware and software support with VB or C programming.
• Installing and configuring and troubleshooting IP Phone systems for multiple companies and there off sight employees at clients request. Developing client websites with following programs In-Design, Photoshop, Illustrator, Publisher and Front page, Dream Weaver, MX, Flash, Cobalt, .Net, InfoPath.
• Managed technical support staff was a member of 5 people, three technicians, one senior network technician, and one network systems analysts. Work tickets were given to our technicians that went to client sights. 24/7 support with technicians.