SUMMARY

• Work 9 years as a Deployment, Migrations, Technical Support / Desktop Support, System Admin Command Center, Active Directory, SCCM, Office 365, Wintel Admin, Server Support and QA Testing.
• Computer Operations and Support Analyst in Software and Hardware using Windows 7/8/10/12 Windows Server2007/10/12, Office 365, ITIL, SQL, Server Support, QA/Tester, AS/400 Mainframe.
• Strong technical knowledge and experience in MS Word, MS Visio, MS Project, PowerPoint and Excel
• Setup Active directories, Create user accounts, reassign passwords, mange groups and unlock the accounts
• Strong knowledge in Hardware repairing experience for Pc’s, laptops, desktops and Servers.
• Desktop Deployment, Roll out, Ghost Image, VPN, Installed USB, Memory, CD - ROM HD Paging File USMT, Roll Out, Integrity Check, Re-Image Wintel Desktops and Servers Install and Configure MS service packages in desktop as well Server. Technical writer, designer, tester and MS Exchange Server.
• Migration Experience from NT to Win 2000, Exchanger 5.5 to Exchange 2003 to 2007 to 2010 to 2016.
• Windows Administration, Asset Management, Inventory, ERP SAP Warehousing, Sales and Distribution, Firewalls (Cisco, Sonic), Clustering, Monitoring, Troubleshooting, Migration & Upgrade Active directory and Windows based domains- Group Policy, HTTP, DNS, DHCP, MDS ( Mobile Delivery Servers).
• Installed, setup, Configure, Synchronize Blackberries on BlackBerry Enterprise Server (BES Server) 2010
• Citrix, Exchange server, Active Directories, Outlook Email, Microsoft 365 Enterprise and Lotus Notes.
• Worked on development tools such as Microsoft Visual Studio, Eclipse, NetBeans or Code Blocks.
• Configure and Migrate office converter, Microsoft 365 Axial from Exchange Server 207,2010, 2016
• Supported Adobe Connect, Skype for Business, Android and I phones, I pads, I pods and Apple products.
• Extensive experience setting-up video conferencing using WebEx. MS Exchange server for Emails.
• Strong technical skills, designing, programming, user support activities and troubleshoot skills
• Strong Experience in Service now and Altiris ticketing for tracking and documenting, sending Emails. Strong motivation, detail oriented, Analytical, Optimistic, Customer Relationship, outgoing personalities
• Strong Experience in Certifications and License agreement management with 3rd party vendors.
• Strong oral communication, Team player, Problem resolving skills and organizational skills

TECHNICAL SKILLS

• Windows 2010/2012, SCCS 2012, TCP/IP, SMTP, XML, DNS, DHCP and Active Directory, Auto sys, Service Now. Altiris, ITIL, Citrix server, VBScript, Office365 and Install shield Packages
• Seibel Apps, AS/400, RS6000, MDT, Wintel, WINS, LAN/WAN, QA, SCCM, SAM, SNOW, MDS
• Clarify, Otis, Remedy, SAP, Jabber, Finesse, Lotus Notes, Magic, Assyst, VMware, Telnet, VPN
• Dell, HP, Blackberry, upgrade Computer Parts, Build new Computers from scratch
• Maintenance and installations using MDS server, tools like Perc, DacMon utility for Dell, MDM
• Roll out, Deployment, Configure, design Ghost Image, Wintel Hardware and Software

PROFESSIONAL EXPERIENCE

Confidential

Technical System Analyst

Responsibilities:

• Resolved requests to configure, maintain and provide global support for issues related to windows 10 migration project. PC troubleshooting, Application issues, Outlook problems, office 365, mapping, network printing, and devices support reviewed technical reports to ensure the asset meets migration requirement.
• Restored user services and placed service calls for Wintel hardware issues with 3rd party vendors.
• Installed, Configured, trouble shoot, updated, Window 10 Deployment, Refresh and Migrations.
• Installed, setup SCCM, Hegira Tool, In Place Migrations like CCU Central Configuration Utility, Dashboards.
• Used Tools called React to set up applications, Installed, Configured for Windows 10 Deployment / Migrations
• Created date for Scheduled Migrations, Windows10 Deployment Dashboards, updates and authorization.
• Installed applications from Software Center, React and Run Arrow, Run the Script, Map the drives for data.
• Provided support to users with Pin Pad, Signature Pad, MSR, CDU, TCP/IP release, renew, setup drivers, applications, Hardware issues and 3rd party applications upgrade and configured. Map the network printers.
• Installed, pushed, Win prebuild 10, SCCM pro, backup data, restore data, use Tool REACT and Avamar.
• Issued tracker recorded in Desk side support service. MDS serve, Run the Task Sequence with Ver of 1.37
• Installed In Place Deployment, Refresh and Bare Metal Deployment, Migrations, Deployment for Windows 10.
• Created Incidents, log and track raised issues with service now for affected user with Issue Tracker number
• Created backup using Avamar, set up UNIX, Red hat applications and Linux software applications.
• Installed, updated, setup and pushed SMDS Software Development Management Systems for SCCM 2012.
• Run Power Shell script to re-install or uninstall the applications, Run gp/updates, actions, and Run arrow$
• Worked with home base team, Financial, Insurance, Trading team, and Mortgage team for their applications
• Generated and analyzed reports on migration status. Generated communications for the high impact issues.
• Escalated and followed up completed Incidents Work Orders using the Service Now ticketing tracking system.
• Used ServiceNow for update, setup, configuration and Installation of applications, SCCM remote control
• Troubleshooted issues with CSRs, CDUs, Recycles and printers to ensure branches are operational. viewer and to assign, document issues and complete Work orders within the agreed SLA’s on-site or remotely

Confidential

Technical Support Analyst

Responsibilities:

• Installed and configured Cisco Any Connect eVPN, Entrust Soft Token and Citrix software
• Responded to client’s request received via, bridges, phone, email and skype messaging.
• Installed and configured Cisco Any Connect eVPN, Entrust Soft Token and Citrix software.
• Worked with imaging tools with respect to Win7 / Win 8/ Win10 Migration, Administration
• Used deployment tools with respect to Win 7 / Win 10 migration, Backup with Avamar
• Configured Microsoft Outlook and BES Server, Mobil Delivery Server 12, Web Mail to Exchange
• Managed Windows Microsoft Credentials, Virtualization 4.6, Microsoft Exchange server, SQL Server.
• Set up accounts (username/password), host name, group policies used Active Directories in MS Server 2016,
• Updated intranet website listing, internal test environments weekly deployment plans. Created VPN with token.
• Created, Uploaded and deployed new software releases and service pack to productions.
• Setup Wintel Hardware, Software, networking, Lotus Notes, ICloud Emails, Snipping tools and Skype
• Used VB scripting, Install shield packages and ran these jobs successfully and completed on time.
• Worked with Sales and services, financial technology, Insurance, Capital Market, Trading room support and home base mortgage agents and 3rd party user services.

Confidential

Deployment, Migration, Desktop Support

Responsibilities:

• Created Win 7 / Win 8, Win 10 OS, Backup, Restore user data, Installation, Configurations and Deployment from Windows 7 to Windows 10 Image build up, configure, Setup and Installations
• Deployment with Windows 7 laptops and desktops migration, Imaging and install and configure Printers
• Worked with image creation, configurations and testing, and related documentations
• Worked with imaging tools with respect to Win7 / Win 8/ Win10 Migration, Administration
• Utilized deployment tools Avamar with respect to Win 7 / Win/ Win 10 migration and Backup
• Managed and Configure Putty, SaaS, E-Tab, USMT, MDT, SCCM, Image, NAS, DISM, Altiris
• Performed Incident Management, User services and IPhone 8 apps, log Project Management.
• Resolved and troubles shoot user issues by telephone, bridges, walking, Skype IM and emails.
• Troubleshooted end-user technology applications. Cisco Finesse, Jabber, LogMeIn and Remedy.
• Updated intranet website listing, internal test environments weekly deployment plans. Map the servers
• Uploaded and deployed new software releases and service pack to productions. Map the network printers
• Used VB scripting, to setup login, Install shield packages, run those jobs successfully completed.
• Compiled, Configured, Deployed Company’s suite applications, for QA and UAT testing.
• Used Altiris Deployment Solutions(DS), Altiris Asset Management Suite (AMS), Altiris CMS, SMS
• Updated and Maintained Sophos Anti-Virus Software for Win7, Safe Guard Login/Security
• Coordinated JDE enhancement requests including documenting, development, testing and training.
• Maintaining version control, tracking system, functional verifications & software deployment.
• Provided Desk side support using Dame ware, Red hat services, Office 2010, Citrix and Exchange
• Managed Configuration management technical support skills, Active Directories, Group Policies, SCCM, TCP/IP configurations, DNS, MSC and Enterprise Imaging with Windows 10.
• Worked, Configured and setup Windows Server 2003, Server 2007, and Windows Server 2010/12.