SUMMARY

• Seasoned, Systems Engineer offering over 19 years of professional experience. Proficient with SCCM, Azure Cloud, Azure Core Platform: Compute, Storage, Networking, Data Platform: SQL Server, Azure SQL DB, Azure Data Factory, VMware, Jamf Pro, Citrix, RedHat Linux, and Office 365, Skype Business, VPN, and Web Development.

PROFESSIONAL EXPERIENCE

Mac Engineer

Confidential

Responsibilities:

• Manage the administration of device management through the JAMF Casper suite
• Act as a Subject Matter Expert (SME) for the technical aspects of the JAMF Pro for best practices related to installation process and issue resolution
• Assist in change management and compatibility testing of configuration changes on new and existing versions of iOS and OS X
• Provide support for OS X Virtualization solutions, including design, configure, install, maintain, and deploy system images
• Administer software package delivery and deployment
• Create custom reports
• Evaluate current IT policies, procedures and practices and recommends changes
• Provide training to support team on the use of JAMF
• Troubleshoot problems reported by users
• Ensure Security Applications are distributed and applied as appropriate across workstations and mobile devices
• (JAMF, SentinelOne, Avecto, Intune, AirWatch)
• Build and develop effective solutions for technical and organizational customer challenges as outlined within standard, modular, or custom statements of work
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards
• Contribute to and maintain departmental and organizational documentation
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned
• Act as a project lead for internal projects and departmental initiatives as assigned by management
• Represent Jamf as a product expert within the Jamf and Apple communities
• When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization

IT Senior Systems Engineer

Confidential

Responsibilities:

• Provided technical expertise in aspects of Azure Gov Cloud and Confidential private cloud as assigned
• End - to-end support for critical Alert systems in production private cloud environment and Azure
• Deployment of applications, infrastructure, upgrades, and changes to platform capacity
• Responsible for maximizing system uptime and availability, ensuring functional and performance SLAs
• Responsible for establishing end-to-end monitoring and alerting for various systems
• Creation of playbooks to run when responding to alerts or incidents
• Initiated and led scripting and automation to streamline system updates and upgrades
• Worked with cloud operations team to resolve trouble tickets, developing and running scripts, and troubleshooting in a hosted environment
• Continuously developed skills in public and private cloud
• Administered Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure
• Produced and maintained documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents
• Analyzed and applied patches, service packs, and infrastructure updates

Senior Systems Engineer

Confidential

Responsibilities:

• Implemented solution to eliminate duplicate SCCM GUID's thus creating client stability and integrity
• Mitigated and repaired misconfigured SCCM site settings (i.e.: Application host file/IIS/Distribution point issues, Hardware inventory and Software inventory misconfigurations and elimination of unused SCCM site roles)
• Worked with Network Security team to ensure proper SCCM ports where implemented
• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure
• Designed, implemented and documented WSUS/SUP solution for Microsoft Security patch compliance
• Packaged, advertised and deployed third party security updates
• Provided effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and other related Cloud
• Ensured that system hardware, operating systems, software systems, and security mechanisms adhere to best practices and organizational standards
• Participated in technical research and development to enable continuing innovation and automation
• Provided strong influence in technical project teams to evaluate and implement new solutions
• Utilized various automation, monitoring, and service management tools & techniques to troubleshoot issues and perform performance tuning
• Supported our services and supported teams on cloud related issue
• Participated with on-hours and after-hours cloud activities
• Prioritized cloud project works the priority of decreasing manual activities
• Ensured that system hardware, operating systems, software systems, and security mechanisms adhere to best practices and organizational standards
• Participated in technical research and development to enable continuing innovation and automation

Senior Systems Engineer

Confidential

Responsibilities:

• Created and implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS throughout all of campus
• Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM
• Engaged and coordinated global services and changes with respective managers to achieve project updates. This includes global changes such as the upgrade to from Office 2010 to Office 365 and replacement of the current VPN client from Aventail to Juniper.
• Consistently created, consolidated, and updated documentation on IT policies, workflows, and procedures
• Maintained workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others
• Functioned as the lead engineer for the implementation and Tier 3-level support of Microsoft SCCM 2012 in an environment which consists of over 15,000 user desktop workstations, laptops, and servers
• Utilization of change management/change control processes and procedures
• Managed application package creations, and deliveries through SCCM
• Performed routine software updates to enhance functionalities and security
• Knowledge of Microsoft SCCM 2012’s: Architecture, Sites, Collections Distribution points, SCCM database, Windows Server 2008R2+Active Directory, MDT deployment technologies
• Supported the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for improving/ enhancing the current software distribution processes and procedures