Senior Information Systems Consultant Resume Philadelphia, PA - Hire IT People

SUMMARY:

Over ten (10+) years of progressively responsible experience as a Office Automation Analyst
(PC Desktop Support/Help Desk) and PC/Network Technician with organizations that support large multi - network user environments. Skills include: Excellent Customer Service - Project
Management - and Supervisory roles.

TECHNICAL SKILLS:

Computer network administration, configuration, diagnosis and installation (Win 7/Vista/XP/2k8 Server(AD); Novell NetWare 5.x/4.x; Unix Sun Solaris 8
Hardware/software installations, upgrades, troubleshooting, diagnostics, data recovery and preventive maintenance techniques
Support level skills in Win 7/Vista/XP(AD); Novell 4.x/5.x; Apple/Mac OS 7.55-X; IBM RS6000/AS400 Tape Library/Backups; MS Back Office, SQL Server 7.0; DOS, MS Exchange Server 2000/5.x; VPN, TCP/IP, GPS, Mobile (iPad/iPhone OS, Android provisioning/Blackberry Enterprise Server), Wireless and Assistive Technologies environments
Knowledge of various software applications including (but not limited to):
MS Office 2k7/2k3/2k; MS Outlook XP/2k3, 98/97; MS Project 2000; Lotus Notes R4.x/5.x/6.x; Ghost 7/8.x; Norton Utils.; ccMail; JAWS, Open Book; Palm, PDAs and remote access software support. Also, NIC, PCMCIA, video and modem card installations
Video conferencing maintenance & support (Tandberg/Cisco)
Familiarity with the Internet, HTTP, HTML, FTP and various associated web browsers and protocols (NetBios, DHCP, WINS, DNS, NFS, SMTP)

PROFESSIONAL EXPERIENCE:

Senior Information Systems Consultant

Confidential ,Philadelphia, PA

Responsibilities:

Win 7/Vista/XP(AD); Novell 6.5; IBM RS6000/AS400 backup/recovery tools and techniques; Unix (commands); Lotus Notes R5/6.x; MS Outlook 2k10/12, MS Office
2k10/7/3; Groupwise; Ghost 15.x; ZENworks; Citrix XenDesktop/XenApp Software;
MS SCCM/SMS; Epic Optime; Citrix Server; VMware 4.6; Varitas BackUp Exec v8.x;
Mac OS X with associated production software, LanDESK, various help desk admin. software (Remedy, Vantive, Tivoli, InfraActive, HEAT, Citrix/GoToAssist, etc.)

Information Systems Manager

Confidential,Berkeley, CA

Responsibilities:

Responsible for the overall coordination, management and fiscal oversight f all information systems resources for administration departments as well as the computer labs; Maintain compliance with service level agreements with executive level management by managing a customer service driven staff of six or more student technicians; Provide day to day maintenance and support for desktop/notebook systems; Supply users with second level technical support and research/resolve issues concerning their access to I.T resources. (W2k/XP/NT 4.0, MS Office XP/2000, MS Outlook 2000, PC Anywhere, Mac OS X, Reflections, Help Desk admin. software (Remedy), etc.)