SUMMARY

• 20 + Years of Experience as a professional in the field of IT, Internet Communications, and Network Engineering. Vast NOC (Network Operations Center) experience as an engineer and as a shift Team lead/Supervisor/Manager. Extensive experience supporting and administrating both, ISP and Private/Public Enterprise Networks.
• Have supported intranet / internet services and operations for several companies (WAN/LAN).
• Extensive experience in all levels of customer service including dedicated customers, large account clients, resellers, and Vendors, as well as technical support in all levels of the industry.
• Most recently I have been working for government agencies, such as Confidential, and I’m now working for Confidential as a Sr. Principal Mission Project Network Engineer via SAIC. Prior to that I worked as a contractor for RHT under assigned with PCAOB, as a network administrator and network operations tier 3 Engineer. VOIP, VTC, Data (Wired and Wi - Fi), and infrastructure upgrade/deployment.
• In the two and a half years prior to this, I had been working as a network engineer for Swisscom Hospitality Services supporting from Wired (Routers, Switches) and Wi-Fi internet access (Access points and Controllers) to IPTV, VOD, VOIP, VPN, VTC full services (Servers) for the Hotel/Resort industry, worldwide.
• I have over 10 years of experience working for a major Telephone and Internet Carrier/Provider experience. I worked both as a tier I and tier II backbone Internet network engineer/team lead for what is considered to be the largest global public IP network in the world, for a span of over 10 years. A 24 X 7 Global Operation (UUNET/MCI/WorldCom/Verizon).
• Besides my technical experience, I also possess excellent soft skills such as interpersonal, leadership, presentation, and collaborative skills to work effectively with different and multiple teams throughout any type of organization.
• As a NOC Supervisor/Team-lead (Verizon), and Telecommunications Team Manager ( Confidential, I have more than efficiently provided leadership coaching, motivation, evaluation, and assistance to my team members, thus ensuring excellent team work and high performance in delivery of group responsibilities. I have continuously demonstrated good project management skills, and the ability to manage multiple priorities.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Principal Mission Network Engineer

Responsibilities:

• Help manage, research, design, develop, and implement the Confidential Mission Next Generation Voice project (MNGV) for the agency. Project involves All Confidential sites world-wide, and it is a multiple year project.
• Design, Support, Maintain, Upgrade, and Implement Global Data (Edge and Mission Backbone), Voice Conference/VoIP (Mission Voice Conference System), and Satellite Telecommunication networks for the agency.
• Part of the Confidential GSFC Mission Network Engineering, Implementation, and Project Management Team.
• Lead activities related to Confidential Mission network total life-cycle support to include requirements gathering, designing, implementing, and maintaining.
• Help manage, refine requirements, design, and implement network solutions for Mission Telecommunications Projects (for both present and future).
• Present network designs solutions for review
• Provide Tier II & III support; resolve incident and problem resolution requests
• The Confidential Mission Network is made up of sites throughout the US and other world locations. Confidential ’s multiple networks are composed of primarily CISCO (edge routers and switches, and VoIP telephone systems, Cisco Unified Communications Manager ), JUNIPER (Edge and Core switches, routers, and firewalls), ARUBA (Wireless), Combination of Cisco and Polycom VTC systems, FREQUENTIS and other proprietary devices (For Voice Conference global Systems for earth to earth, earth to low orbit, and earth to deep space Communications ). These devices include: Juniper - MX480, MX80, J6350, 4500, 4200, SSG520, Netscreens, NMAP, Netscout, and SRX-650 and Cisco - 7200, 3500, 3600, 2900, 2800, 6500, Nexus 5K, 7K, and others.
• Protocols (L2, L3, Serverless): IP, OSPF, BGP, IS-IS, MPLS, Ethernet (Gig, Metro). VHF/UHF Radio, Satellite, others.

Confidential

IT Division Telecommunications Group Manager

Responsibilities:

• To make sure all Network issues are resolved in a timely manner, and all work is assigned accordingly.
• To make sure all proper procedures are followed during any type of network outage, or problem, and see it through from beginning to end (resolution).
• To make sure all pertinent parties are informed/updated of any outage that happens.
• To keep all departments and users that will be impacted by any maintenance being done on the equipment/connections supported by the Telecommunications team, updated, and aware of such.
• To make sure all proper procedures are followed during any type of network maintenance done by the Telecommunications Team, and make sure all maintenances are done carefully and successfully.
• To make sure all teams work well together as a unit.
• Make sure they all do their job, and do it well. Make sure that all personnel keep skills sharp, and current, so that they can be fully proficient in all aspects of their job.
• To make sure there is sufficient personnel coverage during business hours, in all three teams.
• To make sure that all SLAs are met.
• To oversee and assist in the lifecycle and completion of all Telecom team projects, implementations, upgrades, expansions, and future changes in the network and processes that will enhance the quality of our services for our customers, as well as simplify the requirements to support all services.