IT Systems Analyst Resume

TECHNICAL SKILLS

Platforms: Windows Vista/7/10; Oracle; MAC OS, Linux (intermidate)

Software: Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, Visio, Project), Teamcenter (v10 and higher), SmarTeam, SharePoint, SAP ERP, LIMS and SQL. Familiar with Agile, Scrum, Waterfall Methodologies Compiled and delivered data used to measure overall program performance on a daily, weekly, monthly, quarterly basis using MS Excel, MS PowerPivot, Vlookups, Pivot Tables, etc.

Programming languages: HTML, Java Script, XML

Hardware Tools: Catia (v4 and higher) MATLAB, Autodesk, NX, Amesim, Creo Parametric

Miscellaneous : Database Management, Camtasia studio, Webinaria, Articulate, Captivate, SDLC, ServiceNow, SRM, CRM, Qlik sense, uPerfrom, PeopleSoft, PAS, OOO, ATTAPS, Novatrack, Accruent (Mainspring), EPIC.

PROFESSIONAL EXPERIENCE

Confidential

IT Systems Analyst

Responsibilities:

Interviewed, analyzed and implemented stakeholder needs; elaborated additional specifications, if necessary
Partnered with Project Owner in communicating product vision for clarification
Facilitated conversation and negotiations between business and technology
Evaluated process; defined problem area and documented requirements for solution
Determined if process was in place and/or needed improvement and best recommendation
Followed up with business to validate that user expectations were achieved

Confidential

IT Systems Analyst

Responsibilities:

Supported Teamcenter and CAD software Installations for over 10 Business Units located Globally
Maintained SLA Service level expectations by tracking and completing ticket tasks in ServiceNow daily
Performed Teamcenter client installation and configuration for Engineering Application Support with employed administrative rights
Troubleshot Teamcenter and CAD Installation and integration issues on users machines for internal and external clients. As well as, other application issues that arose as secondary affect.
Created SQL databases to store client Teamcenter user profiles and passwords within customer environments. Additionally, maintained that database on a daily/weekly basis.
Held monthly on site Teamcenter Lunch and Learn trainings for internal customers and client’s application support, applications issues they might have faced, and general Q&As about how to use and navigate the system.
Supported CAD install Integrations within Teamcenter (NX Integration, Catia, Autodesk)
Trained End Users on best practices in Teamcenter and Corporate PLM Practices
Created Teamcenter training documentation to be stored on global PLM site as reference to client and customers
Participated in Requirements gathering and data analysis for application maintenance releases
Supported Major Version Upgrades
Supported Topics for Engineering/Manufacturing Systems Groups
Collaborated with IT Client Service Desk to make sure system requirements were met for anticipated upgrades/changes in system
Developed reports necessary to manage performance and meet customer needs. Worked within team to develop these reports, including technical scope, design, development, debug and user - acceptance testing
Designed, tested, and released workflows various business unit in Teamcenter to make engineering processes more efficient as needed

Confidential

Data Systems Analyst

Responsibilities:

Managed Laboratory Information Management System (LIMS) database input and implementation
Managed the VDM system with employed administrative rights to assist employees whom needed access
Processed purchase orders and maintained multiple inventory databases for record keeping purposes
Sent and received correspondences from vendors from which orders were placed and confronted and resolved any issues that arose
Created PowerPoint presentations and Excel spreadsheets to be presented to global corporate executives for yearly report outs
Obtained materials quotes from various vendors and processed purchase order requests in SAP ERP and SRM
Coordinated meetings and appointments within Microsoft Outlook and Skype
Assisted test technicians and Validation engineers with writing test reports for various OEM vendors
Collaborated with different business units to lean out processes and decrease expenses by using SharePoint.

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