Senior Application Support Specialist Resume

SUMMARY

Accomplished and Versatile IT Administrator/Leader with experience spanning the areas of coordination, support, tracking service requests and data management.
Ensure systems processes, standards, development, and support objectives are aligned with the organizational strategy and vision.
Consistently provide user support in a variety of hardware and software areas ensuring customer satisfaction.
Executed projects in a cloud/premise - based server infrastructure.
Collaborate with internal and external stakeholders.
Experience developed and implemented programs within adherence to SDLC activities.

PROFESSIONAL EXPERIENCE

Confidential

Senior Application Support Specialist

Responsibilities:

Coached team members to Troubleshoot and cleared 30 percent higher Tier 2 production incident, change request tickets assigned within production package.
Triaged and assigned Incident Requests via ITSM, phone and email to satisfactory completion.
Performed project management tasks. Developed and implemented Quality Review process between the service desk and design group standardizing corporate deliverables. across enterprise systems. Streamlined specification build by 15% through QA process compared to previous build process.

Confidential

Engineering Application Support Specialist

Responsibilities:

Performed project management tasks on applications migration, archival, and backup of Legacy Eastern Operations projects from legacy systems.
Provided onsite and remote support for hardware/software. Modify user and group permissions along with administrating computers and privileges

Confidential

Project Coordinator

Responsibilities:

Coordinating electronic file work share throughout four offices including subcontracts working on $1.9 Billion project.
Administrator supporting 120 end users configured hardware, application support/implementation of software packages, network, and Database administration.
Coordination of resources with project management regarding Information Resources & Database requirements to meet critical path milestones.