SUMMARY

• Worked in Confidential World Wide Technical Operations for eight years. Providing technical support and training to Sales Engineers across multiple technology verticals World Wide.
• Worked with all types of Information Technology architecture and Data Networking design and implementation including expert knowledge of service providers.
• Provide remote help desk support to IT managed services customers for an MSP
• Provided field service technical support tier III for a major telecommunications provider.
• Deployed managed MPLS VPN networks for multiple carriers worldwide.
• Installation and integration of Lexis Nexis front and back office integration.
• Provided IT Technical Support to Law Firms utilizing Lexis Nexis practice management applications.
• Developed Training Material for SE Virtual Training online training and career path growth across multiple technology verticals including functional hands on labs for new product rollout.
• Responsible for World Wide Semi Annual Sales Engineering training 4 day events. Brought engineers in World Wide and brought them up to speed on new products, existing product feature and function changes, product road maps.
• Developed strategic NOC design and Deployment for major carriers worldwide.
• Trained NOC operations personnel on various OSS/BSS applications and managed services.
• Worked cross organizationally at several fortune fifty corporations working to develop new managed network service products, features and functionality based on real world requirements gathered from the field and top 10 Confidential customers.
• Developed product roadmaps and migration strategies for Cisco Network Management including third party applications and integration.
• Developed application and work flow processes for service providers and SMB’s.
• Familiar with Citrix Metaframe and XenServer.
• Worked on Development team for product knowledge base development for sales engineers World Wide in managed services, NMS.OSS and NOC operations.
• Wrote and published six product, technology and architectural white papers annually at Confidential
• Wrote product user guides and installation guides for several Cisco Network Management applications
• Worked as Senior Network Engineer at several fortune fifty companies with heavy focus on Metro Ethernet, L2/L3 switching/routing services.
• Developed the first Mortgage Industry front and back office ASP in the United States utilizing Citrix Metaframe technology for the frontend.
• Extensive experience in various networking technologies including computer, server and networking hardware, software & applications design, with a major focus on all aspects of network management Systems across all FCAPS including Architectural design based on customer & business requirements, features & functionality.
• Responsible for Information Technology managed services planning, infrastructure, services and implementation for MSP start up.
• Developed strategic relationships with industry leading third party vendors for MSP infrastructure services and NOC integration..
• Cisco Corporate Technical Operations Interface to Americas International (Latin America) for two technology verticals. Defining business & product requirements and feature/functions based on customer operation’s needs.
• Built, designed and implemented large and integrated NOC operations spread out across the Globe and geographically and all across the United States.
• Highly experienced in worldwide product and business development markets across WW theatres for manufacturing and product development for all Cisco Service Provider NMS/OSS applications and integration.
• 20 years of extensive information technology, telecommunications, data networking, Metro Ethernet (L2&L3), & carrier experience including service provider /carrier central office facilities plus a strong Field Service experience background across a vast majority of Telco’s, ISP’s, and MSO’s worldwide. Twelve of those years have been heavily focused on network management for network infrastructures including NMS architectural design, implementation & Consultation on Network Management Systems and Solutions.
• Strong with Metro Ethernet, (L2 & L3) Applications, MPLS VPN, and the network management systems supporting them.
• Highly experienced in many aspects of Legacy provider facilities and infrastructures.
• Global background implementing voice, data, packet, IP, NMS & HS optical networks, MPLS VPN and Metro Ethernet deployments.
• Proven ability developing and implementing strategic plans, functional networking requirements and services for both domestic & global markets.

PROFESSIONAL EXPERIENCE

Confidential

Senior Consultant, Telecommunications & Information Technology

Responsibilities:

• Designed and implemented a start - up start up an Information Technology Managed Services Provider & NOC.
• Developed strategic partnerships (products & services) with third party vendors for MSP & NOC infrastructure and services.
• Development, design, installation and integration of Lexis Nexis Practice Management Applications
• Director of IT Managed Services, responsible for all aspects of MSP infrastructure NOC and services.
• Responsible for web hosting, mail and all domain services.
• Provide Application Support including Sequel Data Base Management plus application Integration and customization.
• Provide remote helpdesk support to MSP and IT clients for MSP, hardware and software support.
• Developed MSP and integrated services model for Law Vertical.
• Consulted on British Telecom’s Configuration Management Systems, Customer care & Field Engineering Work Force Management Systems including trouble ticketing (NOC) and workforce automation (field engineering).
• Provided detailed proposed management architecture solution for BT Centralized NOC
• Provided a solution to optimize their Field Service Work Force, trouble ticketing, installations & repairs by more than 50% utilizing the proper mobile networking, surveillance applications & configuration management software.
• Provided solutions & Network Management Architectures with other third party vendors and other consulting companies based on their customer operational requirements, customer business requirements including available services based on different network infrastructures and services.
• Designed, created and hosted websites for small, medium and large business.
• Developed Internet marketing company and processes for web based businesses.
• Integrated Law Firm front and back office applications to streamline operations.
• Work with third party vendors for product integration with various business applications, information technology infrastructure applications and networking technologies.
• Created secure video web conferencing system for attorneys & doctors to utilize for collaborative & private inline meetings.

Confidential

Technical Project Systems Engineer

Responsibilities:

• Provided solutions & architectural designs for integration of Cisco Network Management Systems & applications for integration into Cisco Partner Network Management Applications & Network Management Systems for service providers.
• Re-architected and designed SBC’s eight U.S. NOC locations, minimized OSS/BSS instances across entire network infrastructure based on network infrastructure type and supported services.
• Developed large carrier NOC designed from the device level MIBS up to the CRM/Business layer including all FCAPS.
• Fully Proficient across all Network Management FCAPS. System, Application & device level Integration.
• NOC Development, work & process flows, Application design at each layer in the TMN stack for upstream and downstream management.
• World Wide lead for Cisco NMS across all theatres providing consultative support, architecture design and recommendation of Cisco & third party partner products to meet customer functional requirements for geographic and centralized NOC design.
• Worked extensively at Confidential and many large Service Providers to integrate third party applications and design complete frame works in the scope of all TMN layers across all FCAPS with products such as SMARTS for example. From the device/instrumentation layer, EMS layer, Service layer Business layer and Customer Resource Management layers to include network centric inventory management, asset management, performance management, network surveillance, trouble ticketing along with work force management.
• Responsible for designing work flows and process flows utilizing Cisco Applications and integration of SMARTS and third party applications to pick-up further functionality based on Cisco and real world customer network and operational requirements.
• Developed Device Level support for Network Management and the utilization of device MIBS to streamline integration for feature & functional consistency with Service Layer Applications, Middleware applications & Element Management Systems.
• Implemented and installed Internet Services Center for the purposes of MPLS network discovery, inventory, configuration/provisioning, traffic management, network surveillance
• Provided OSS/BSS designs WW based on customer criteria, network requirements & services being deployed.
• Drive field for requirement gathering, prioritizing requirements, & tiger teams for various OSS/BSS technology vertical product development.
• Responsible for driving & implementing Cisco Consistent Instrumentation, middleware layer, SI partners WW, and several other technical management areas via the TLP.
• Developed and lab tested Cisco triple play with Cisco & Third party applications and hardware. Strong focus on DOCSIS / cable set top applications including testing TR068 & TR069 for config mgmt.
• Provided new functional Design and testing requirements to implement Network managed resources for the management and deployment of customer defined services.
• Identified and analyzed existing customer Business Requirements Operational Service requirements along with Work Flow Processes & Requirements.
• Provided GAP analysis’ for the purposes of defining application & process flows within existing Network Management and IT Infrastructures
• Responsible for leading WW teams of Consulting Systems Engineers for product features & functional deployment in Cisco Network Management and NOC infrastructure products based on actual customer requirements.
• Implemented telemetry monitoring systems and open closure / contact network monitoring
• Designed and developed and implemented out of band management networks for major service providers Network Management Network backup systems.
• Provided Global account support for network management in an overlay CSE group in WW Tech Ops.
• Responsible for field development in SE training, competency planning & SE accelerate programs etc.
• Responsible for leading a WW team of CSE’s for product feature & functional deployment in Cisco Network Management products based on actual customer requirements.
• Primary Advisor for the NMS SEVT & advisor on SP / IP Core SP / IP edge, Voice & Optical SEVT’s. Responsible for some labs and content.
• Responsible for driving requirements through Cisco Corporate and cross organization BU’s via reporting results to Cisco WW Sales Upper Management.