Objective

Seeking a challenging Virtualization Storage engineering position that will utilize my leadership, communication, problem-solving skills, and will provide the opportunity for growth and advancement based on performance.

Summary of qualifications

• Systems: Windows 2003/2008/2012 Server, Windows XP/Vista/7/8, Exchange 2003/2007/2010 Server, Blackberry Enterprise Server, Microsoft SQL 2000/2005/2008, Microsoft SharePoint 2003/2007/2010, VMWare ESX 3.5/4.0/5.0/5.1, vCloud Director 5.1, Hyper-V, Microsoft Terminal Server, HBSS, SCCM 2007/2012 and RSA Secure ID Server.
• Software: Microsoft Office Suite 2003/2007/2010 Word, Excel, PowerPoint, Access, and Outlook , WordPerfect, Symantec Antivirus Corporate, McAfee Virus Scan, Veritas Backup Exec, PC Anywhere, Citrix XenApp, Remedy, Crystal Reports, Shavlik, SalesForce, Remedy, Applix, Spiceworks, CommVault, Data Domain, UniSphere, Recover Point, Varonis, PlateSpin, HP Egenera, Altiris 7.1, Double-Take Availability, and Cisco VPN.
• Hardware: Blade Servers, Memory, Printers, Printer Servers, Scanners, Firewalls,
• Routers, Laptops, Blackberries, Storage Area Networks, Network Attached Storage,EMC VNX 5300, EMC NS 480, EMC VNXe 3100, Dell EqualLogic PS4100, and PDA's.

Professional Experience

Confidential

Virtualization/Storage Engineer

• Responsible for the day to day operations of VMWare EXSi 5.1 environments located at our Corporate HQ's, Disaster Recovery site, and International sites.
• Utilized VMWare Operations Manager to monitor and optimize the health, performance, and efficiency of ESXi environment.
• Created new virtual machines and new datastores, as required.
• Ensured that all ESXi host were compliant with most recently released updates.
• Installed and configured new ESXi host servers at all remote sites. We leveraged Dell PowerEdge r720 hardware.
• Installed and configured new Dell Equalogic PS4100 or EMC VNXe 3100 storage devices at all remote sites.
• Performed Storage provisioning and administration of EMC NS 480 and VNX 5300 arrays using UniSphere.
• Ensured that all Storage based alerts were mitigated in timely fashion. All failed drives were replaced within four hours of first alert.
• Built and configured servers using Egenera.
• Confirmed integrity of nightly backup jobs using CommVault.
• Performed daily checks to confirm that Data Domain, Double-Take, Dell Equalogic, PlateSpin, RecoverPoint and Egenera environments were functioning optimally.

Confidential

NOC Engineer

• Performed advance device/application diagnostics, in a multi-forest environment.
• Performed network configuration changes to restore service.
• Proactively analyzed network capacity and throughput.
• Ensured network documentation is accurate and up-to-date.
• Created technical documentation.
• Monitored network for device faults and/or service degradation.
• Responded to alerts and resolved system issues or escalated to the appropriate support team
• Identified trends in alerting thresholds and made recommendations to increase efficiency and effectiveness.
• Performed daily incident report walk-through.
• Installed and configured server and network hardware.
• Reviewed, tested, and installed patches, updates and revisions of software utilizing the change management process to maintain up-to-date software versions and to provide bug fixes, new features and certifications.

Confidential

Senior System Administrator Team Lead/Deputy Project Manager

• Oversaw network infrastructure upgrade that consisted of migrating to from Dell hardware to HP Blade servers. Network infrastructure introduced new technologies such as: Exchange 2010, Server 2008 r2, Blackberry 5.0.4, Hyper-V and SCCM 2007. Final phase will introduce EMC VNX 5500 appliance, VMWare Vsphere 5.1 and VMView.
• Served as principal engineer for the installation, configuration and optimization of NIPR, SIPR and JWICS environments.
• Ensured that proper established security protocols were implemented in all environments.
• Managed and configured storage on HP LeftHand 4500 SAS and SATA SAN's.
• Allocated storage for Windows and VMWare ESXi servers
• Administered and verified integrity of network backs using CommVault.
• Ran Retina monthly on all environments to ascertain our security vulnerability footprint.
• Mitigated all vulnerabilities to ensure all systems were compliant
• Attended all Directorate meetings to provide Management with updates on projects and computer systems.
• Deployed and approved Microsoft patches using WSUS to Windows 2003 and 2008 servers.

Confidential

Senior System Administrator

• Implemented IAVA's to ensure that all servers and equipment were compliant.
• Deployed and approved Microsoft patches using WSUS to Windows 2003 and 2008 servers.
• Deployed and approved Non-Microsoft vendor patches using Shavlik.
• Used Gold disk on servers to ensure that all risk have been mitigated
• Provided monitoring support on a 24/7 basis, 365 days a year on the third shift.
• Ensured that all STIG's were followed when deploying new servers.
• Created and deployed new images for IBM Blade servers using Altiris
• Provided and maintained Citrix Server-farm in support of DoD and PMTIS mandated applications.
• Ensured that all applicable documentation was reviewed, updated and maintained as current.
• Monitored system capacity, faults, performance. Prepare reports and updated management as required.
• Scheduled, coordinated, and performed installations of hardware, software, and operating systems upgrades, changes and configurations
• Provided both local and remote maintenance support to the Citrix Farm and multiple client-specific system applications deployed at multiple locations.

Confidential

System Administrator Tier 2

• Served as principal on Help Desk support for over 5,000 external clients as well as internal FTI staff. Resolving issues including, but not limited: proprietary web based application issues, SQL 2000/2005 performance issues, network performance issues, performance issues related to recently installed patches, VmWare ESX 3.5/4.0 performance issues, etc.
• Devised plan and deployed Microsoft and other vendor updates to over 2000 servers and Virtual Machines.
• Resolved and investigated all reported user problems - determined fault engaged appropriate resources to resolve updated users of resolution and time estimates for correction.
• Restored client databases from native and SQL backups.
• Administered all aspects of User Accounts and permissions using Active Directory, RSA SecureID and Custom Applications.
• Investigated and resolved
• Assisted in Daily operations of Hosted Applications.
• Loaded images imports data into RingTail Application.
• Assisted with Backups and Restores as required
• Responded to Monitoring Alerts as required.
• Assisted in standing up/servers, securing and installing software
• Assisted in communications with Clients
• Participated in vendor relationships as appropriate
• Assisted in the development/update of documentation
• Created/Updated Internal SOP's as required.
• Created/Updated End user Documentation
• Created/Updated Technical documentation

Confidential

Assistant Director of Information Technology

• With the assistance of the IT staff implemented a network infrastructure upgrade that included 10 new servers, the upgrade of the environment from Windows 2003 to Windows 2008, the upgrade Exchange from 2003 to 2007, the upgrade from 2000 to 2005, the retirement of Citrix and introduction of Microsoft Terminal Services. We also introduced new technologies such as Virtualization and the usage of SAN to the network.
• Assisted in the creating of IT policies, procedures and SOPs that promote efficient, repeatable processes and to ensure that internal and external customers receive high value services
• Reviewed performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Authorized and oversaw the deployment, monitoring, maintenance, development, and support of all hardware and software based on organization and departmental needs.
• Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Created and deployed VM's from template.
• Monitored and resolved any performance issues associated with the Virtual environment.
• Deployed Microsoft updates using WSUS to all physical and virtual machines in the environment.
• Performed administration and maintenance on Exchange 2007 and Blackberry servers.
• Developed business case justifications and cost/benefit analyses for IT spending and initiatives.

Confidential

Analyst

• Cataloged and tracked all audit binders and volumes and uploaded contract data into the library database.
• Verified that all binders were properly barcoded.
• Ensured that all aggregate projects were linked and cross-referenced in the library database to ensure proper cataloging and tracking.
• Conducted physical inventory as necessary and reconciled them with the library database to ensure that the status and disposition of all binders is properly reflected.
• Created and distributed inventory reconciliation reports.
• Assisted with workflow control for all audit support processes.

Confidential .

Help Desk Manager/Network Engineer

• Oversaw all aspects of Technical Support activities for the Help Desk for over 500 clients.
• Made recommendations to my superiors regarding customized support plans for our clients.
• Developed a Help Desk Tier system that improved customer satisfaction and improved the efficiency of the help desk.
• Served as primary point of contact for customer complaints and escalated technical request.

Confidential

Network Engineer

• Provided end user application software and operating system support for over 500 users.
• Maintained network security levels, addressed server security issues and applied appropriate security patches and upgrades.
• Repaired, maintained, and supported client PC's, workstations and servers.
• Recommended and purchased computer hardware and software.
• Monitored and maintained system client's system backups and performed system file restoration using Veritas Backup Exec.
• Administered and maintained multiple Windows 2000/2003, Microsoft Exchange, Blackberry Enterprise, and RSA Secure ID Servers.
• Created and modified user accounts and objects in Active Directory.

Confidential

SRAS Deployment Lead

• Supervised a staff of twelve technicians who installed Microsoft security updates and Remote Access software for the CDER Division of the Food and Drug Administration.
• Assisted in the planning, coordination, development and deployment of software and a wide range client support services to over 1200 users within the CDER division of the Food and drug Administration.
• Provided Project Manager with weekly completion statistics.
• Responded via e-mail, telephone, or in person to all customers' inquires regarding status of their install or request for additional services.
• Assured that SOP's are followed and implemented for each install.
• Served as point of contact for onsite personnel and customer for technical issues as related to the software upgrade.
• Delegated tasks and responsibilities to assigned personnel.
• Opened, closed, prioritized, and updated all service and trouble tickets in Applix ticket tracking database.
• Ensured that all assigned tickets were resolved within specified timeframe or customer was informed about the progress of ticket resolution.

Confidential

Windows 2000 Configuration Management Specialist

• Provided network, desktop, and telephone support in a multi-operating system environment for the Library of Congress.
• Administered, configured, and preformed troubleshooting task on Marconi Gigabit and ATM switches.
• Supervised a team that supplied Ethernet conversion desktop support.
• Installed and configured operating systems, software, and hardware.
• Preformed troubleshooting task to resolve complex local and network printing problems.
• Responsible for the preventive maintenance, repair, and inventory of all loaner laptops.
• Provided technical assistance and user training.
• Created and managed user accounts.
• Identified and reported problem patterns and trends to management with recommended solutions.
• Coordinated technical activities with help desk, network services, or other information systems groups.
• Provided technical advice, support, and training to staff members.