System Administrator Resume Profile NC - Hire IT People

SUMMARY

Insightful, results-driven IT professional and experienced System Administrator with A certification. Offering advanced skills and demonstrated performance record of consistent high-quality performance in systems, installations, configurations, upgrades, migration and problem-resolution analysis. Highly motivated, energetic, outgoing individual with a sense of urgency. I am detail-oriented with strong technical and communication skills. I pride myself as being professional, customer-oriented, dependable, and productive.

Confidential

Desktop Services Engineer II

Provide Level-2 technical support for supported desktops, laptops, and peripherals. This included the following activities:
Managed returns on warranted parts and systems
Installed and troubleshot VOIP Phones
Performed planned maintenance, moves, adds and changes
Provided Case status updates to management and end-users
Participated in training programs designed to educate customers about basic and specialized applications

Confidential

System Administrator

Performed daily support and management of the following technologies to provide a reliable company infrastructure.
Multi-task effectively and prioritize tasks in a high-pressure environment.
Provided 24x7 on-call support in production environment with remote access to resolve and or coordinate problems.
Document procedures of new technologies/changes implemented with specific notes and screenshots.
Administer multi-site, multi-cluster VMWare infrastructure and resources.
Support Enterprise Vault mail archiving solution.
Assist Helpdesk support with escalations and instruction.
Manage computers with in Active Directory under group policy objects.
Create and maintain user accounts in Active Directory.
Onboarding of users in Active Directory. Assist with account migration.
Effectively interact with a diverse group of customers, developers, testers, administrators, and project teams.
Rebuild servers as necessary for customer.
Make registry changes as necessary.
Troubleshoot problems related to authentication.

Confidential

Information Systems Technician / System Administrator

Coordinated project-based efforts while managing a broad-range of installation, upgrade, roll-out, and troubleshooting projects for Windows-based systems with focus on data and computers running financial software databases.
Provided on-site and remote desktop support for over 500 domestic users, including Tier III support of software installs, database updates and applications patches.
Installed, configured and upgraded Windows operating systems.

Confidential

Information Systems Technician / System Administrator

Create and install images using Symantec's Ghost.
Configured and maintained the standards and design practices for over 10 PC images.
Provided documentation and implementation of information resources throughout New York offices.
Worked with key end users to ensure desktop and software needs were made clear, and risk assessments, timing and benefits were understood before deployment.
Participated in development of the business continuity planning.
Assisted in the complete build out of disaster recovery site.
Lead support for executive committee.
Back up, restore and recover user data.
Create and maintain user accounts in Active Directory.
Provide phone support to users and other technicians.
Installed, configured and troubleshot Microsoft client and server operating systems, network equipment and peripherals.

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System Administrator Resume Profile

NC

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