It Systems administrator Resume Homewood, IL - Hire IT People

SUMMARY

Solutions - driven Technical Specialist with career-long record of operations, infrastructure developmentand systems management success for leading organizations
Proven talent for aligning business strategy and objectives with established systems development and technical support management paradigms to achieve maximum operational impacts with minimum resource expenditures.
Results-focused leader with expertise spanning IT infrastructure, systems assessment, troubleshooting, solutions implementation, risk management, backup solutions, hardware and software installation and maintenance, data analysis and queries with SQL, device and network integration, and ticket system management.
Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as cross-team coordination, process development, and resource allocation expertise.

PROFESSIONAL EXPERIENCE

Confidential

It Systems administrator

Responsibilities:

Direct management of IT infrastructure and systems for over 20 small to medium businesses, including schools, call centers, doctor offices, auto shops, manufacturing organizations, and churches.
Implement and manage backup solutions based on comprehensive systems assessments, identifying opportunities to mitigate risk and create efficiencies.
Lead operations for configuring and maintaining the RMM system for managing customer devices, including desktops, laptops, virtual machines, and printers; create and provide all related reports.
Execute diverse technical projects, including installing firewalls, switches, cabling, access points, computers, printers and other devices.
Optimize management and maintain VOIP Phone systems for a call center and other businesses.
Spearhead management of ticketing system and track all related hours, prioritizing and escalating issues as necessary with adept problem-solving, organization, and communication skills.

Confidential, Homewood, IL

gps systems technician

Responsibilities:

Orchestrated technical support, installations, and upgrades for GPS Position Detection Systems (PDS) for intermodal and shipping port cranes, trucks, and other vehicles.
Led the integration of third party peripherals to connect to GPS PDS system, including PLCs, Terminal Operating Systems (TOS), speed sensors, and network equipment.
Leveraged expertise in SQL to perform strategic queries for data analysis and troubleshooting.
Conducted testing for developers on both hardware and firmware, identifying potential issues and risks and recommending solutions to optimize functionality.
Managed issues through ticketing system (JIRA) and log time for projects and tickets, prioritizing and escalating key issues as necessary to ensure solutions are implemented swiftly and effectively.
Provide strategic support to secondary Confidential, telematic lock, and temperature sensor system.

Confidential, Kankakee, IL

systems administrator

Responsibilities:

Led operations for planning, staging, and installing Avaya IP Office phone systems for schools and small/large businesses.
Optimized processes for installing and maintaining Fortinet routers, Extreme switches, and Meru wireless using the CLI and GUI.
Executed full systems management for over 30 businesses, ranging from phones to their data networks and computers.
Successfully completed all regular service orders while conducting several special projects, demonstrating astute project management, time management, and coordination skills.