Senior Program Manager Resume

SUMMARY

Wireless industry veteran with more than twenty years of experience in engineering, operations, revenue assurance, project management, customer service and corporate communications roles
Polished presenter with a unique mix of telecom market intelligence and interpersonal skills
Extensive knowledge of network architecture, user equipment, billing and provisioning systems

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

Maintain the relationship with the customer during a period of intense network operations, engineering and logistics integration activities following their acquisition of a competing Tier 1 national operator with CDMA, LTE and 5G network infrastructure
Anticipate or convey customer requirements and coordinate with Confidential ’s Engineering, Operations and other internal teams to provide proper testing, repair and/or OEM warranty vendoring response for Nokia, Ericsson and other wireless network equipment
Monitor and manage Key Performance Indicators to ensure attainment of Confidential and customer business goals and compliance with contractual SLAs
Utilize multi - functional experience in wireless to provide necessary technical support toward the success of the program

Confidential

Senior Manager

Responsibilities:

Used wide-ranging technical expertise for effective engagement with industry analysts to tell the Confidential amp;T story through a variety of means with passion, candor and integrity to generate positive comments in the media and reports
Served as public face of the company and provided expert insight on Confidential amp;T’s wireless network operations/engineering, technology evolution, wireless spectrum, customer experience, device portfolio, TV, broadband, Wi-Fi, M2M/IoT, MEC/NEC, smart cities technology, connected home and connected car strategies and initiatives
Administered web-based system for tracking media activity, focus areas and positions of more than 400 industry analysts at over 90 firms
Maintained comprehensive knowledge of iOS and Android ecosystems and manufacturers of user equipment compatible with 3GPP air interface technologies (UMTS/HSPA, LTE and Sub-6 GHz & mmWave 5G)