Network Technician Resume Profile NJ - Hire IT People

Summary:

Telecommunications specialist with a background in computer networking and IT. Support engineer with experience in support and repair of voice over IP systems by Nortel and Avaya. Over 8 years of experience offering best in class telecommunications support to a variety of high profile customers and business partners. Four years of experience in information technology for small businesses.

Professional Experience:

Confidential

Formerly Nortel
Remote Implementation Configuration Support
Provided on call support for customers installing and upgrading CS1000 systems, Avaya System Platform, and some Avaya Communication Manager.
Managed pre-upgrade support to clients to verify system health, proper patch level, and proper hardware requirements were in place to ensure a problem free upgrade.
Key clients included hospitals, financial institutions, and resort hotels.

Confidential

Supported Confidential Federal sites, including military, finance, and administrative sites on the Nortel CS1000 Communication Server and the Avaya AS5300 Unified Communications system.
Assisted Confidential Government sites with the installation and integration of new communications solutions, resolving uncommon issues that prevented proper operation.
Worked with developers in the creation of software fixes to allow for the interoperability of previously incompatible communications systems for Department of Defense clients.
Implemented Lab Systems setup using VMware ESXi to enable duplication and resolution of customer issues.
Received security clearance to work hands on with live US Government communications systems.
Worked periodic on-call shift as backup support for Avaya's Emergency Recovery Team to assist in the resolution of system outages.
Key clients included Confidential Military bases, Defense Logistics Agency DLA , Defense Finance and Accounting Service DFAS , and the Social Security Administration.

Confidential

Supported customers in a variety of product issues relating to the Nortel CS1000 Communication Server. Knowledge required includes SIP H.323Trunking, IP Peer Networking, VLAN, IP Line and Sets, Administration and Maintenance of CS1000 and Meridian 1 PBX.
Specialized in support of beta projects for customers implementing the company's most recent equipment upgrades.
Performed testing and logged issues on pre-release software and created change requests for developers to ensure minimal problems encountered when released to general availability.
Assisted developers with problem isolation and patch testing to prevent customer issues once installed.
Performed customer problem duplication in lab environment, including custom set-up, configuration, and troubleshooting to minimize impact to the customer during problem resolution.
Worked periodic on-call shifts to cover site upgrades so that customers would have access to support for releases previously untested in a production environment.
Received Nortel Certified Support Specialist: CS1000 Installation Commissioning.
Received Nortel Certified Technology Specialist: Converged IP Telephony Solutions.
Key clients included Sprint, Telus, Black Box, and the University of Oklahoma.

Confidential

Consultant / Network Technician

Upgraded and diagnosed existing networks to improve system performance and employee productivity.
Designed networks with copper and fiber and client/server configurations involving NT 4.0, Windows 2000, Active Directory, and Terminal Services.
Collaborated on a complete network installation project for the Argyle ISD, which included Cat5e, fiber to remote buildings, individual classroom workstations, and Windows servers.
Constructed custom personal computer systems per customer specification for installation in a business environment.
Supported multiple clients on Windows workstations and MS Office.
Contracted by City of Sherman, TX for city-wide upgrade of workstations and servers.

Key Skills:

IP Networking
TCP/IP
VLAN
Windows Desktop
Windows Server
Red Hat Certified Technician: RHEL 4
VxWorks
Nortel CS1000 PBX
Nortel Baystack Networks
Avaya Aura Communication Manager
SIP / SIPTLS
RPT / SRTP
PC and Server Hardware
VMware ESXi
Oracle VirtualBox
Microsoft Office
Avaya Aura AS5300
Avaya Aura System Platform
Wireshark / Ethereal
IP Telephony

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