Software Support Rresume Profile
Carrier Objective
Solutions-oriented IT Professional with proven success designing, implementing and integrating, high-performance technical solutions to meet challenging business needs. Seeking a position to utilize my skills and abilities in the Information Technology Industry where I will be contributing quality ideas and work where there is an ample scope for individual as well as organization growth, and want to be a servant of Technology.
PROFESSIONAL Summary
- Over 6yearsofstrong experience as a Linux/UNIX System Administrator, Windows System Administrator,Application Support, Software Support, Technical Support,Network LAN/WAN trouble shooting, configuration andDatabasemanagement.
- Installed, managed, configured applications onservers, work Stationsusing Linux Operating Systems Knoppix, Red Hat, Suse, Ubuntu , IBM AIX 6.X and Windows Server Operating Systems Windows Server 2000, Windows Server 2003 and Windows Server 2008 .
- Extensive implementation and troubleshooting experience under Client Server Systems.
- Troubleshooting skills with Network Protocols such asDHCP, HTTP, HTTPS, TCP/IP, FTP, DNS, POP3, SMTPand SNMP.
- Experience of installation,management,andtroubleshootings ofoperating systems, applications patches, andapplications based Data MigrationonLinux Servers Linux, Apache, My SQL, PHP , Windows Servers.
- Worked as a Help Desk Support Using Remote Desktop Support , Technical Supportandtroubleshooting on Linux Servers LAMP and Windows Servers.
- Managed Firewall settings, VPN, and SANon Linux Servers LAMP and Windows Servers.
- Installed and configuredvirtual serversusing VMware.
- Installation, administration and usersmanagement of Active Directory on Work Stations.
- Installation, administration and maintenance ofSun Solaris Servers and Work Stations.
- Good working knowledge of basic PHP Using HTML DHTML onLAMP Linux, Apache, My SQL, PHP and Windowsbase Environments.
- Installed, configured and managed Databases likeSQL Server 2000, My SQL Server 2005.
- Handled 30 major HP servers, 55 small HP servers, work stations, more than 350 computers and thin clients through LAN Including trouble shooting, daily data backup, uploading data backup .
- Established and management of Information Communication Technology Infrastructuresusing communicationsequipmentssuch asHubs,DSL Modems, Switches, Routers,Computers, Thin Clients, Servers, Work Stations, Laptops, Scanners, Printers connected throughLAN TCP/IP , Internet, Intranet, Wi-Fi .
technical Skills
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Professional Experience
Confidential
Title:- System Administrator
Responsibilities:
- Worked as a Level 3 Linux System Administrator and setup Linux Servers and Work Stations through Installation and Data Migration onLinux Operating Systems Knoppix, Red Hat, Suse, Ubuntu .
- Extensive work experience as a Level 3 Windows SystemAdministratorand setup Windows Servers and Work Stations through Installation andData Migration on Windows Operating Systems Windows Server 2000, Windows Server2003 and WindowsServer 2008 .
- Worked on IBM AIX 6.x, created,managed LPAR Partitions.
- Provided Technical Support, trouble shooting andmanagement ofTCP/IPsettings, DNS and Firewall settings as a Level 1 Network Administrator LAN/WAN .
- Building physical as well as virtual servers using VMwareand implementationofActive Directory.
- Administration and managementofMail Server using SMTP and POP3 settings.
- Managed as well as uploaded and downloaded Systems patches, Applications patches and updates through FTP Server.
- Provided appropriate Security Level Access Rights to all users for accessing various systems and application's modules and resources.
- Extensive hands on experience Of Database Migration on My SQL Server 2005.
- Modified Databasesthrough patches and variousoperationslikeAdd, Updated, Modify and Deletealso recoverdatabases failure through recovery operations on My SQL Servers 2005.
- Implemented HTTP, HTTPS on Application Servers and maintain whole application and related modules.
- Responsible for taking daily System, Application and Databases logs files,backup filesand converted all files into zip format tar.gz, .zip and uploaded it on FTP Server or Web Portal.
- Responsible for restore entire system, application and databases backup against any errors, bugs and failures.
- Extensive experience in documentation, designing and reportingusing Microsoft Office, Open Office Writer, Crystal Report and Microsoft Visio.
- Such other Technical Supportduties and interacted with vendors for maintaining and supporting communication equipments and other IT Servicesand Infrastructures from time to time.
- Provided on site remote connection and oncall 24X7 technical supports as per user's requirements.
Environment:Linux Server LAMP , Windows Server 2000, Windows Server 2003, Windows Server 2008, My SQL Server 2005, Networking TCP/IP , FTP Server, Mail Server, Application Server,Active Directory, VMware, DNS, MicrosoftOffice 2007, Open Office Writer, Crystal Report, MS Visio.
Confidential
Title:-Linux System Administrator
Responsibilities:
- Responsible for supporting Linux servers for production, development and testing.
- Building Physical as well as Virtual VMware Servers.
- Installing, Configuring and Maintaining the DHCP, DNS, NFS, NIS, send mail server.
- User Account Management, Group Account Management, configuring dumb terminals, adding modems, formatting and partitioning disks, manipulating swap, local and remote printer management, taking and restoring backup, scheduling jobs.
- Extensive hands on experience Of Database Migration on My SQL Server 2005.
- Modified Databases through patches and various operations like Add, Updated, Modify and Delete also recover databases failure through recovery operations on My SQL Servers 2005.
- Performance tuning and preventive maintenance and performed daily backup.
- Performed addition of Swap space at run time. Performed installation and configuration of LDAP.
- Resolving TCP/IP network access problems for the clients.
- Implementing Remote System Monitoring with Sun Microsystems.
- Performed administrative tasks such as system startup/shutdown, backups, Printing, Documentation, User Management, Security, Network management, configuration of dumb terminals.
- Troubleshooting backup and restore problems and performed day-to-day trouble shooting for the end users on Solaris and Linux based servers.
- Monitored System Activities like CPU, Memory, and Disk space usage to avoid any performance issues.
- Software package and patch administration, involving adding and removing software packages and updating patches.
- Configured and maintained NIS, NFS servers on Linux.
Environment: Linux Server LAMP , My SQL Server 2005, Networking TCP/IP , Application Server, Active Directory, VMware, Mail Server, DNS, Microsoft Office 2007, Open Office Writer, Crystal Report, MS Visio.
Confidential
Title: -System Administrator Software Support
Responsibilities:
- I was responsible for installed and maintained Linux Servers LAMP , Windows Servers, and Sun Solaris Servers as aSystem Administrator,Technical Support and Software Support.
- Setup and administration of various Linux Servers through Linux Operating Systems Knoppix, Red Hat, Suse, Ubuntu and Windows Servers through Windows Operating Systems Windows Server 2000, Windows Server 2003, and Windows Server 2008 .
- Level 1 Network Administration and provided a support in resolving basic LAN TCP/IP problems either directly onsite supportor via telephone support.
- Implementation of various networking services likes DHCP, HTTP, HTTPS, TCP/IP, FTP, DNS, POP3, SMTP and SNMP on Linux Servers and Windows Servers.
- Installationof Active Directoryon Windows Servers.
- Implemented various IT storage infrastructures SAN through virtualization and provide good IT services.
- Installed and maintainvarious standardsoftware'slike SQL Server 2000, Software Applications and variousOperating Systems Windows ME/NT/XP/Vista/ Windows 7 as per user's requirements.
- Worked with Microsoft Exchange 2003/2007 administration and troubleshooting.
- Configuration of Microsoft Outlook.
- Installation of various softwarepatches on various mobile applications.
- Upgraded software, hardware and various applications patches on servers, workstations, personal computers PCs , laptops, printers, and scanners.
- Performed administrative tasks such as system start up/shutdown, backups, printing, documentation, user management, security, network management, configuration of dumb terminals.
- Hand on experience of technical support, application support,and softwaresupport as well as help desk support on various organizations IT infrastructures and maintain daily data backup through backup utility wizard.
- Day by day documentation, report generation of hardware inventory records through Microsoft Office and crystal report.
- 24X7technical supportand customer desktop supportvia telephonically.
Environment: Linux Server LAMP , Windows Server 2000, Windows Server 2003, Windows Server 2008, SQL Server 2000, Networking TCP/IP , Application Server, Client Server System, Active Directory, VMware, SAN, DNS, Microsoft Exchange 2003/2007, Microsoft Outlook, Microsoft Office 2007, Open Office Writer, Crystal Report.
Confidential
Title: -Technical Assistant Software Support
Responsibilities:
- Data Migration, Application Support, Software Support,Help Desk Support, Network LAN/WAN trouble shooting and configuration on Linux Servers and Windows Servers.
- Maintain IT Infrastructure of Police Department though interconnecting various communication equipments likes servers, computers, printers, scanners and other Networking LAN/WAN elements such as hub, modem,switch and router.
- Responsible for maintain daily entered data databases and other administrative records through My SQL Server 2005.
- Provided on line and off linetraining on Common Integrated Police Application CIPA Project to all the police officers and employees working about investigation in Police Department.
- Administration and troubleshooting on Microsoft Exchange 2003/2007.
- Configuration of Microsoft Outlook.
- Installation of various Operating Systems, Applications, Software and fixed bugs, errors, other software failure and crashes as a Level 1 Technical Support and Help Desk Support.
- Installed antivirus software and keep servers, personal computers PCs free from detecting unknown viruses and threads.
- Upgraded various hardware and prepaid hardware inventory reports, data entry documentations report.
- Interacted with vendorsand customersfor maintaining and supporting the communication equipments.
- Such other technical support/ duties assigned by Senior Technical Assistant from time to time.
- Provided Software support, Application Support and other technical support via telephone.
Environment: Linux Server LAMP , Windows Server 2000, Windows Server 2003, My SQL Server 2005, Networking TCP/IP , Client Server System, Microsoft Exchange 2003/2007, Microsoft Outlook, Microsoft Office 2003, Open Office Writer.