Microsoft Service Engineer Resume Redmond, WA - Hire IT People

SUMMARY

I have over 25 years of solid IT experience with the Microsoft family of products. I have always enjoyed being challenged with finding solutions to difficult problems. I am a big fan of automating & documenting processes and can always be counted on as a team player who enjoys sharing his knowledge with others.

SKILLS

Powershell • Cloud Computing • Active Directory • Service Reliability Engineering • Windows Server • MS SQL • Production Systems • Documentation & Reporting • Remediation • Automation

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Microsoft Service Engineer

Responsibilities:

Provide 24*7 global support of critical production systems in a rotating on - call environment.
Troubleshoot/Audit system health via custom scripts & performance monitoring software. Automate processes whenever possible to reduce manual work.
Assist in identifying and prioritizing remediation efforts for recurring issues. Develop management dashboards utilizing Power BI. Update knowledge base and/or support WIKI articles based on identification of new processes.
Collaboration with other technical service teams to manage, maintain, and resolve complex IT services. Train new team members on processes and tools. Heavy use of PowerShell to perform job functions

Confidential, Redmond, WA

Microsoft Service Engineer

Responsibilities:

Service Engineer for Azure Network Tools Team. Servicing a production traffic management environment.
Responsible for reducing ticket queues, SQL investigations, process documentation, deployments, server patching, password updates/rotation, responding to alerts as well as script & app development that makes my team more effective in our work.
MS SQL, Windows Server, IIS, Networking, PowerShell, Documentation, Ticketing