Training

• Microsoft Training
• Microsoft Exchange 2010 Design, Configuration, Troubleshooting and Administration
• Microsoft SQL 2008 Administration
• Microsoft Server 2008 R2 Design, Configuration, Troubleshooting and Administration
• Windows MCSE Course
• Cisco Networking
• Labs and lectures included networking, hardware and Cisco Router administration..
• Advanced Cisco Router Configuration
• Cisco Works Configuration
• Cisco LAN Switch Configuration
• Cisco Internetwork Troubleshooting

Hardware

• Dell Servers 29xx, 18xx, 17xx, 18xx, 15xx, 26xx, 25xx, 28xx, r410
• HP Servers DL5xx, DL7xx, DL3xx
• HP Procurve Switches 25xx, 26xx, 54xx
• Cisco Routers 55xx, 65xx, 72xx, 28xx, 29xx, 37xx, ASA55xx, PIX
• Cisco Switches 29xx, 37xx, 35xx, 49xx
• Cisco VOIP Phone set 7902, 7905, 7911, 7912, 7961, 7970
• Cisco MDS 9500
• Cisco Server MCS7800
• Sophos WS1000, ES4000
• Sun T5120
• F5 Load Balancer
• EMC Celera, Clarion CX480, CX500
• EMC Avamar, Networker
• EMC VCE VBlock
• NetApp FAS2220 / FAS2240-2

Microsoft Technologies

• Extensive knowledge and experience with DNS, DHCP, WINS, SQL, Exchange, Powershell, Terminal Services, SMTP, and Office 2000, XP, 2003, 2007, SCCM, MS Project, Visio, Visual Studio, Kace 1000 SMS
• Advanced Active Directory / GPO design and administration experience from local single domain office to wide area enterprise network with multiple domains and group policies.

Operating Systems

Proficient in various platforms: Windows 3.1, 95, 98, ME, NT 4.0, XP, 7 Server: NT, 2000, 2003, 2008, 2012 Red Hat Linux, Novell, Sun Solaris, EMC SAN

Database Administration

SQL 2000 / 2005 / 2008, Oracle 9

Security

• Broad knowledge of various intrusion detection systems, firewalls, security utilities, security policies, anti-virus solutions, desktop security, and general network security. HIPPA, SOX Control, ITIL knowledgeable
• Extensive experience in compliance, providing information for PCI audits security reporting.

Networking

• Able to properly design, configure, tune, and maintain all aspects of a high performance network including network wiring, connectors, switch and router installations and configurations, efficient desktop imaging, rollouts and monitoring.
• Knowledge of the Cisco IOS and various DSL routers. Knowledge of Cisco's command line interface for routers and switches, Wireless, VPN, VOIP
• Knowledge of Brocade routers and switches in an enterprise configuration, VIP, VLAN, NAT

Monitoring

Extensive knowledge in monitoring Server's CPU, Disk Space, Network interface throughput and application errors.

E-Mail

Experienced postmaster focusing on Internet e-mail abuse policies, enforcement, reporting, and anti-spam configurations. Comprehensive knowledge of Microsoft Exchange 2000, 2003, 2010, Novell Groupwise, IMail, Post.Office, and other E-Mail servers. Maintain BES 5.0 300 users.

Citrix

Extensive knowledge in the Installation and configuration of Citrix mainframe and ICA clients. Developed Citrix policies and procedures.

Disaster Recovery

Automated system backups utilizing NT backup, Backup Exec, NetBackup, EMC Avamar, Deduplication. Experience in all aspects of disaster recovery from single file restores, Active Directory and Exchange mailbox recovery. Maintain Hotsite operations, Create / Maintain DR / BCP Disaster Recovery Plan and Process for Critical Business Units.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Systems Engineer

• Tier 2 Support of Infrastructure, Network Security, Windows Server Systems, GPO, Exchange, IIS
• Supported Multi-Forest Domain infrastructure, US, UK, Costa Rica, Brazil
• Provisioned VM, Bare Metal Servers, VDI Workstations and pools.
• Maintain / Configure Active Directory in a Multi Forest Domain Global Operation
• Provided Share Point 2007 / 2010 administration
• Provided PCI Artifacts, documentation as requested, Compliance reporting.
• Provided support for US / UK Dev-QA / Stage / Production environment software deployment and Configuration.
• process. Also focused on SDLC policies and procedures.
• Provided support for US, UK, Costa Rica, Brazil Servers and software deployments.
• Provided infrastructure system support for data breach customers.
• I supported Call Center's in Allen, Tx and Van Buren Ark.
• Supported data decryption, backup, replication operations.

Confidential

Sr. Systems Engineer

• Tier 2 Support of Infrastructure, Gaming, Network Security, Windows 2008 R2 Server Systems.
• ITSM / ITIL Project Implementation team, instituting Change, Problem processes and workflow activities.
• Oversee Backup and Disaster Recovery operations, utilizing EMC Networker, Avamar De-Dup software
• Provision, configure and support Virtualization with VMware Vsphere 4.1, 5 technologies.
• Lead Engineer in Exchange 2010 Cross Forest migration project of 3000 users.
• Provided Compliance security information Quarterly and as requested, compliance reporting.
• Implementation and maintenance of the EMC SAN infrastructure via Cisco MDS Fibre channel
• switches and EMC Centera, Celerra and Clarion, VBlock Fx300 storage systems.
• Maintain / Configure Active Directory
• Dev/Test environment software implementation into Production processes with a focus on SDLC policies and procedures.
• Ensure 24x7 operations and resolve service impacts as they occur.

Confidential

Network/Systems Engineer

• Maintained Multi sever environment: Windows Server 2000, 2003, 2008 / terminal services server
• Exchange 2003, WSUS, SMS, File / Print server with Backup Exec backup software, SQL 2003, 2008
• Unix Red Hat / Solaris 10 / Linux System Administrative functions
• SQL 2000 / 2008, Oracle 9 / Database Backups / Operational Administration
• Maintained 400 workstations and laptop workstations.
• Maintained Cisco VOIP, Video, DS3, Multi PTP T1's,
• Maintain 60 servers, production servers are data replicated for availability and performance.
• Maintained Help Desk Operations, Enforced Service Level Agreements.
• Created / Maintained Network Operations Center for FCWIB
• Provided compliancy audit and security reports Quarterly and as requested.
• Planned / Executed Active Directory reorganization
• Implemented Cisco Video Advantage and Telepresence into the organization.
• Developed operating policies, procedures and standards DRP procedures monitors systems performance and documentation recommend modifications to data processing procedures, operations, and policies so the company takes best advantage of information systems technology to meet its goals and objectives, reviewed technical products for future use. ITIL competent.
• Created one, three and five year technology plans and budgets, for network operational growth.
• Managed Service Desk with 3 analysts

Confidential

Sr. Network Administrator

• Maintained Multi sever environment: Windows 2003 / terminal services server, Citrix Presentation Server Exchange 2003, WSUS, SMS, File / Print server with Backup Exec backup software.
• Maintained 200 workstations and laptop computers.
• Maintained 10 different application software programs and their updates, including Oracle 9 and SQL 2000 Administration
• Installation and trouble shooting of all software and operating systems including Win 9x, Win 2000, Win XP, Server 2003, Exchange 2003, Citrix, Terminal services, IIS
• Created one, three and five year technology plans and budgets, for network operational growth.
• Installed wireless network and implement security for the wireless network.
• Plan and maintain proper directory structure and security settings for file access and retrieval.
• Installing, maintaining, troubleshooting and updating all mission critical software.
• Developed operating policies, procedures and standards DRP procedures monitors systems performance and documentation recommend modifications to data processing procedures, operations, and policies so the company may take best advantage of information systems technology to meet its goals and objectives. Reviewed technical products for future use.
• Managed, Implemented the data cabling infrastructure from a disorganized cabling infrastructure to and up-to-date CAT5 / fiber backbone infrastructure.
• Managed, Implemented corporate wide VOIP phone system

Confidential

Senior Technical Recruiter

• Qualified candidates for appropriate positions through a process of sourcing, screening, and interviewing.
• Performed reference checks, negotiated terms and rates for each project, coordinated the interview process, extended offers, and closed candidates.
• Located potential candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies.
• Possess strong technical/business acumen and understanding of technical requirements deep sourcing skills and experience sourcing passive candidates excellent candidate assessment skills.
• Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity.
• Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing.
• Made initial contacts, scheduled and conducted full cycle interview, met each in-person, reference checked and submitted for the matching position.
• Negotiated salaries and hourly rates, extended offers of employment to successful candidates and filled all the necessary paper work after the hire.
• Prioritized clients requirements in a high volume, time-sensitive environment to meet deadlines.

Confidential

Help Desk Manager

• Responsible for the Help Desk Department, all of the daily functions and Help Desk department employees.
• Provide Technical assistance to faculty, students and staff.
• Created and enforced a college wide Service Level Agreement that ensured problem resolutions expectations and time frames.
• Created and managed Help Desk operations, with a user base of 3000 students, faculty and staff.
• Identified, recommended, developed and implemented tutorials for end users to increase computer literacy and self-sufficiency.
• Developed, managed and implemented training workshops in Microsoft Office 2003 and multiple other software applications to faculty, students and staff.

Confidential

IT Engineer

• Provide overall direction in the areas of computer systems and resources, telecommunications video technology, electronic records, LAN WAN administration, programming, security and database administration as well as other state level projects.
• Supervised, trained, and evaluated the performance of IT departmental staff.
• Create reports and make recommendations concerning information systems budget expenditures
• prepared financial, statistical, and narrative reports related to data processing operations.
• Instructed Microsoft Training to employees.
• Developed, Implemented and Converted the court to a new Jury system.
• Managed, Implemented the court data cabling infrastructure from a CAT3 environment to the courts own
• Fiber backbone and CAT5 cabling standard, 5 court locations were completed.
• Developed, Implemented and Converted the court to a new Case Management System Sustain.

Confidential

Sr. Technical Consultant

• Performed system administration , installation, maintenance, testing, problem resolution, performance tuning on multiple VAX OpenVMS systems. The function of these system s were Wire Transfer operations.
• Provided technical support for our global payment services department as well as our application support group.
• Designed and implemented fully Automated file transfer processes using FTP, on multiple system platforms.
• As a member of the routed network support group and as team lead in large/small scale network projects, I have installed, configured and troubleshot the following Cisco routers and switches 7507, 4500, 2514, 2516, 3810, 2519, 2522 and CAT 5500, IGX-8,16,32.
• Installed CiscoWorks, HP Openview to manage and to control routers. Used various network tools Sniffer, Compas to isolate network trouble.
• Monthly / Quarterly Internal audit review, security reporting, FDIC and Management audit reports.
• Conducted technical evaluations, researches technical alternatives and recommends solutions. Based on cost/benefit analysis, provide technical strategies.
• Collaborated with management and staff personnel to develop recommendations for technology standards and methodologies of technical products for future use.

Confidential

IS Operations Engineer

• Administered departmental budgets departmental objectives policy and procedure development operational documentation hardware and system software maintenance controls security and maintenance for assigned areas of responsibility.
• Directed technical staff responsible for data processing operations system software telecommunications hardware/software planning and evaluation system support.
• Developed and implemented backup protection and recovery procedures of all data processing resources.
• Coordinated scheduling of computer processing and system/equipment needs with all user organizations including IS to maximize effectiveness of service requirements.
• Monitored system performance, disk allocation, etc. to ensure maximum CPU utilization and performance of data processing equipment.
• Automation of operational batch jobs on a daily, weekly, monthly, quarterly basis.
• Installed, monitored, maintained IBM equipment from 3174 controllers to 3192 Terminals.

Confidential

Information Technology Manager

• Operation and security of all computer equipment VAX 8650, Microvax's, Vaxstation's, Mac's, PC's .
• Performed VAX/VMS System / Network Management duties daily. Maintain/Troubleshoot Novell 286 / 386 network systems.
• Monitor/Control information that is kept at a off-site storage facility.
• Arranged for procurement of all computer hardware/software/supplies Control/Manage the inventory of all equipment.
• Initiate/Maintain up-to-date Maintenance agreements for all equipment.
• Coordinate the repair of any equipment not functioning.
• User support, Job control, Maintaining and operating of all terminals, printers and communications equipment. Also worked with LEC's, RBOC's and other carriers in data communications and customer service modifications.

Confidential

Telecommunications Center Specialist

• Attended and graduated from Basic Training at Ft. Dix, New Jersey.
• Attended Advanced Individual Training AIT at Ft. Gordon, Augusta, GA where my military occupational skill was Telecommunications Center Specialist 72E . Graduated in December 1984.
• First duty station was Ft. Stewart, GA for two years. Departed December 1985.
• Overseas for three years. Stationed at HQ, 27th Transportation Battalion in Bremerhaven, Germany.
• Assigned to the position of Transportation Management Information Control System TMICS Supervisor. In TMICS our primary mission was to get Information reports to various agencies in a limited amount of time.
• As supervisor of TMICS, trained new personnel assigned to me as well as cross trained personnel. Supervised the day to day operations of the section.
• Installed configured 300 Zenith 286 PC's battalion wide.
• Battalion Communication Security Custodian COMSEC duties and responsibilities.

ADDITIONAL EMPLOYMENT

Confidential

Networking Instructor

• Instruct students towards certification on Cisco CCNA, Comptia Network , Security ,
• Microsoft MCP/MCSE technologies, Photovoltaic systems.