Systems Engineer Resume Profile

PROFESSIONAL EXPERIENCE

Technical Manager/Solutions Architect
Confidential
Co-ordination with Team Leads for Development, Testing, System Engineering, System Admins and Product Management.
Functional management of Teams located in Global environment/offshore locations.
SME Trainings and identification
Job rotation and Training for BU Teams.
Work on RFP's for various different Netcracker owned Products
Help PM's in large projects exceeding 2k hours with following tasks :
Resource Management and Project Scheduling
Regular Enhancement release plan preparation and management
Maintenance release co-ordination.
Patching and Failover testing co-ordination with Convergys Data Center Team.
Co-ordination with Product Management and Client
Project Budgeting and Timeline management
Co-ordination with System engineering and Architects.
Functional Management of Offshore Team resources and Lead Production Support, System Admins, DBA's, Development and Testing Teams.
o Maintain SLA and provide Interface support.
o Participate PCI and SSAE16 audit
While on this project have worked and trained my Team on following Technologies like
IVR,
WEB technologies,
PCI Tools and appliances.
Security monitoring tools like qualys, solidcore, foundstone,envision etc.
Business Intelligence and Adaptive learning tools like DDS Dynamic Decisioning System
And Prudsys.

Confidential

Sr. Systems Analyst/Team Lead

Product areas :
Provisioning
Billing System
IVR Solutions Asterisk and Window based
Middelware like Tuxedo,MQ and SOAP API
Messaging systems
Reporting and Scheduling system
My main role included following Tasks:
Documenting Interface Agreement documents and work on requirements specs with Customers and clients and downstream systems.
Provide detail design documents for multiple projects.
Work extensively with Development/Testing and Production Support Teams.
Heavily involved with Process improvement and automation to reduce Costs.
Coding and software Development.
Unit testing and performance/batch Testing.
Perform Admin and DBA related activities like WEB servers and Database installation and configuration.

Confidential

Systems Engineer/Build administrator

My main responsibilities involved with this role are listed below:
Functional Requirement documentation and Build administration of an app in a very Complex setup with around 10 apps part of that build.
Other tasks were UNIX administration and deployment planning and release co-ordination.
I also helped the DBA's and local admin's to debug any Development/UAT/System Test environment and configuration related issues for UNIX/LINUX/HP-UX platforms.

Confidential

Deputy Manager

I had an opportunity to work in GSM/Cellular Networks and billing systems, Inventory and Procurement management Systems, Sales and Marketing/MIS apps, Credit and Risk Management System, Financial apps, POS system.
My key role was:
Manage a Team of 6 people.
Work with internal customers/departments and help them with their IT needs.
Provide Software and hardware support to Marketing, Finance, Billing, Sales, MIS and other departments.

Confidential

Systems Officer

My role in this company was to setup an Integrated IT infrastructure and have proper process flows defined and setup system interfaces between multiple departments using their software's kind of small ERP .
I worked as Systems officer in this company and had worked on following areas:
ICS and financial systems.
Integrated financial systems with ICS and order management systems.
Designed and implemented reporting software for Finance and the engineering design organization.

Summary of Technical and Managerial Experience

More than 15 years of work experience in the areas of Telecom Billing Application, Unified Messaging Solutions, Application Software Design, Development, Testing, Migration activity, Production Support, Product Enhancement and data Migration. Implementation and maintenance using C,C , Visual C 6.0, Visual Basic 6.0, MS-Access, Oracle, Tuxedo, PERL,MQ Series 7,Socket Programming, .Net, Java, JMS, ASP, java scripting, IVR scripting, Asterisk AGI, Ingrian, Envision. Websphere, Tomcat, xcode, phonegap, Apache, Eclipse, Jbuilder, Veritas VCS , VOLT. Designed, Implemented PCI system involving multiple layers of Firewalls and Ingrain appliance, secure transfer protocols to support the data storage and transmission security and helped with Audits.

Provide Technical direction to the Technical/HelpDesk Support, Security, Development, Testing, and OS	Windows NT 4.0,Windows 98/2000/XP, UNIX,LINUX,HP-UX, Android
Languages	C/C , Visual C 6.0, Visual Basic 6.0, PL-SQL, JAVA, .Net, javascripting, Shell scripting, Perl Scripting,,xcode,Html5
Middleware	Tuxedo and MQ Series, Socket programming, JMS
RDBMS	Oracle 11, Sybase 11.5, MS-Access, Foxpro, Dbase
Web Servers	Websphere,Iplanet,JBOSS,Tomcat, Apache, IIS
Domain Skills	Telecom Billing, Telecom Provisioning, Unified Messaging, IVR, ICS, CRM, Financial reporting, MIS, BI and Analytics, PCI,OWASP,PII, SSAE16 audits
Others	PERL, Installshield, Crystal Reports, Control-M, CGI, SOAP, Toad, Asterisk, AGI,VXML, VOLT, INGRIAN secure Data appliance , ENVISION, VCS, CVS, Robohelp, Clearcase, IVR scripting, Business Objects and other BI tool, Micro Strategy.Qualys,Solidcore,Foundstone

TRAININGS/SEMINARS

Listed below are some of the Trainings which I have attended in last 2 years:
Virtualization/Cloud seminars by Oracle/HP/VMWARE.
Business Intelligence by IBM.
Project Management Training from PMI certification in progress .
SAAS,PAAS
PCI , SOX,SSAE16,CPNI,OWASP

Convergys/Netcracker

Received 10 awards in Convergys for Process automation Business Intelligence implementation.
Cost savings awards for adapting open source solutions and building internal support system for those.
Awarded by client AT T for implementing IVR solutions and failover solutions

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