Developer Analyst Resume

SUMMARY

Director of Information Systems accomplished in providing business transformation and cutting - edge technology solutions to enterprises in diverse industries.
Known for forward thinking technology solutions that boost productivity, save costs, improve customer satisfaction and meet changing needs of a dynamic business environment.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Developer Analyst

Confidential

Responsibilities:

As part of the Deployment team, responsibilities included;
Facilitated Gap Analysis functions with North American facilities
Participated in development/configuration of site Warehouse Management Systems (WMS)
Developed multiple Firewall/ACL Rules to allow communication from within the plants/warehouse, across all of Michelins network
Developed standardized documentation and training for newly implemented hardware used through Michelin North America
Provided hands on, on-site support during go-live implementation while replacing Legacy WMS at Michelin North America Facilities, specifically with Attachmate Reflections, Rumba, and Geode software
Worked with the sites to implement new SSIDs specific to our hardware within the facilities
Provided both project manager and hands-on roles for a specific site to perform all activities, from initial hardware install, internet hardware instillation and end user training
Worked as part of the DevOps team, using Linux/Unix to facilitate the implementation of our WMS as well as Windows Server 2012/2016, and assist in the implementation of Keep Alive Servers (network load balancers) specific to WM
Facilitated numerous functions as the backup Lean/Agile Team Leader, as well as stand in Scrum leader, using Jira
Worked with Infrastructure department in obtaining quotes for fiber and network expansion at numerous plants and used NetScout to test final networks

Enterprise Applications Manager

Confidential

Responsibilities:

Evaluated IT systems, developed IT roadmap and recommended:
Cloud-based providing for growth, instant disaster recovery and backup.
Met with customers, identifying root causes of complaints and implementing resolutions. For example, determined customer’s view of web portal was insufficient. Corrected customer’s view, enabling customer to place orders directly, eliminating 5 CSR calls/day..
Evaluated and improved warehouse processes, improving labor productivity. For example, initiated physical inventory of customer products, correcting inaccurate units of measure, resulting in saving over 4 hours/day shipping product, a 93% reduction in time.

Director of Information Systems

Confidential

Responsibilities:

The deployment and maintenance of corporate VoIP system
Daily helpdesk support including proprietary lending software
The IT department budget and infrastructure
Deploying and implementing new systems
Led IT function through a restructuring including coordinating the conversion of all critical systems to ensure a smooth delivery for the customers and the employees. Changed email domain with zero downtime or interruption.
Implemented a help desk ticketing system to provide data to business partners, improving efficiency throughout the company.
Built the IT infrastructure from scratch, including deploying 8 VMs, setting up all users and deploying the exchange server.
Developed all the IT policies from user access rights to information security.
Collaborated with corporate compliance and human resources to maintain and implement new policies, especially information security.
Developed IT disaster recovery and business continuity planning.
Deployed and configured 8 virtual machines, roaming profiles for users, network load balancing and a dedicated firewall. Supported the server environment, providing user access 24/7 with 99.9% uptime.